# Who uses incident.io?

48 companies use incident.io on usedby: 36 confirmed, 12 observed and 0 signals. 13% of them are in Fintech & Payments. Confirmed or observed customers include Airbnb, Netflix and Etsy. Latest check 2026-10-07: 48 of 48 companies checked, from 33 public sources.

> Incident management platform with on-call, status pages and AI agents that investigate root causes.

- Category: [IT Service Management](https://www.usedby.ai/tools/category/it-service-management.md)
- Website: [incident.io](https://incident.io/)

## Customers

Every line is a customer, at one of three proof levels: confirmed (a case study, a named quote or a press release), observed (the vendor shows the company on its own pages) or signal (a job post shows the company's employees use the tool, the weakest proof). The first public proof is the first public page we found, not an adoption date.

| Company | Industry | Proof | First public proof | Source |
|---|---|---|---|---|
| [Airbnb](https://www.usedby.ai/companies/airbnb.md) | Travel & Hospitality | Confirmed | — | [incident.io](https://incident.io/pricing), captured 2026-10-07 |
| [Netflix](https://www.usedby.ai/companies/netflix.md) | Streaming & Content | Confirmed | — | [incident.io](https://incident.io/customers/netflix), captured 2026-10-07 |
| [Etsy](https://www.usedby.ai/companies/etsy.md) | Marketplace | Confirmed | — | [incident.io](https://incident.io/customers/etsy), captured 2026-10-07 |
| [Square](https://www.usedby.ai/companies/square.md) | Fintech & Payments | Confirmed | — | [incident.io](https://incident.io/), captured 2026-10-07 |
| [Buffer](https://www.usedby.ai/companies/buffer.md) | Marketing Tech | Confirmed | — | [incident.io](https://incident.io/customers/buffer), captured 2026-10-07 |
| [Intercom](https://www.usedby.ai/companies/intercom.md) | Sales Tech & CRM | Confirmed | — | [incident.io](https://incident.io/customers/fin), captured 2026-10-07 |
| [Skyscanner](https://www.usedby.ai/companies/skyscanner.md) | Travel & Hospitality | Confirmed | — | [incident.io](https://incident.io/customers/skyscanner), captured 2026-10-07 |
| [Vanta](https://www.usedby.ai/companies/vanta.md) | Cybersecurity | Confirmed | — | [incident.io](https://incident.io/customers/vanta), captured 2026-10-07 |
| [Zendesk](https://www.usedby.ai/companies/zendesk.md) | Sales Tech & CRM | Confirmed | — | [incident.io](https://incident.io/customers/zendesk), captured 2026-10-07 |
| [Gong](https://www.usedby.ai/companies/gong.md) | Sales Tech & CRM | Observed | — | [incident.io](https://incident.io/pricing), captured 2026-10-07 |
| [Notion](https://www.usedby.ai/companies/notion.md) | DevTools & Infrastructure | Observed | — | [incident.io](https://incident.io/pricing), captured 2026-10-07 |
| [Okta](https://www.usedby.ai/companies/okta.md) | Cybersecurity | Observed | — | [incident.io](https://incident.io/pricing), captured 2026-10-07 |
| [Ramp](https://www.usedby.ai/companies/ramp.md) | Fintech & Payments | Observed | — | [incident.io](https://incident.io/pricing), captured 2026-10-07 |
| [StubHub](https://www.usedby.ai/companies/stubhub.md) | Marketplace | Observed | — | [incident.io](https://incident.io/pricing), captured 2026-10-07 |
| [Vercel](https://www.usedby.ai/companies/vercel.md) | DevTools & Infrastructure | Observed | — | [incident.io](https://incident.io/pricing), captured 2026-10-07 |
| [Clari](https://www.usedby.ai/companies/clari.md) | Sales Tech & CRM | Confirmed | — | [incident.io](https://incident.io/customers/clari), captured 2026-10-07 |
| [Groq](https://www.usedby.ai/companies/groq.md) | Artificial Intelligence | Confirmed | — | [incident.io](https://incident.io/customers/groq), captured 2026-10-07 |
| [Sumup](https://www.usedby.ai/companies/sumup.md) | Fintech & Payments | Confirmed | — | [incident.io](https://incident.io/customers/sumup), captured 2026-10-07 |
| [accuRx](https://www.usedby.ai/companies/accurx.md) | HealthTech & Digital Health | Confirmed | — | [incident.io](https://incident.io/customers), captured 2026-10-07 |
| [AudioStack](https://www.usedby.ai/companies/audiostack.md) | — | Confirmed | — | [incident.io](https://incident.io/customers/audiostack), captured 2026-10-07 |
| [Bold Commerce](https://www.usedby.ai/companies/bold-commerce.md) | — | Confirmed | — | [incident.io](https://incident.io/customers/boldcommerce), captured 2026-10-07 |
| [Built](https://www.usedby.ai/companies/built.md) | — | Confirmed | — | [incident.io](https://incident.io/customers/built), captured 2026-10-07 |
| [Favor](https://www.usedby.ai/companies/favor.md) | — | Confirmed | — | [incident.io](https://incident.io/customers/favor), captured 2026-10-07 |
| [Fin](https://www.usedby.ai/companies/fin.md) | — | Confirmed | — | [incident.io](https://incident.io/customers/netflix), captured 2026-10-07 |
| [Flagstone](https://www.usedby.ai/companies/flagstone.md) | — | Confirmed | — | [incident.io](https://incident.io/customers/flagstone), captured 2026-10-07 |
| [Future](https://www.usedby.ai/companies/future.md) | — | Confirmed | — | [incident.io](https://incident.io/customers/future), captured 2026-10-07 |
| [Giant Swarm](https://www.usedby.ai/companies/giant-swarm.md) | — | Confirmed | — | [incident.io](https://incident.io/customers/giant-swarm), captured 2026-10-07 |
| [Isometric](https://www.usedby.ai/companies/isometric.md) | — | Confirmed | — | [incident.io](https://incident.io/customers/isometric), captured 2026-10-07 |
| [Kaizen Gaming](https://www.usedby.ai/companies/kaizen-gaming.md) | — | Confirmed | — | [incident.io](https://incident.io/customers/kaizengaming), captured 2026-10-07 |
| [Motorway](https://www.usedby.ai/companies/motorway.md) | — | Confirmed | — | [incident.io](https://incident.io/customers/motorway), captured 2026-10-07 |
| [Picnic](https://www.usedby.ai/companies/picnic.md) | — | Confirmed | — | [incident.io](https://incident.io/customers/picnic), captured 2026-10-07 |
| [RD Station](https://www.usedby.ai/companies/rd-station.md) | — | Confirmed | — | [incident.io](https://incident.io/customers/rdstation), captured 2026-10-07 |
| [Sublime Security](https://www.usedby.ai/companies/sublime-security.md) | — | Confirmed | — | [incident.io](https://incident.io/customers/sublimesecurity), captured 2026-10-07 |
| [Thrive Learning](https://www.usedby.ai/companies/thrive-learning.md) | EdTech & E-learning | Confirmed | — | [incident.io](https://incident.io/customers/thrive), captured 2026-10-07 |
| [Torq](https://www.usedby.ai/companies/torq.md) | — | Confirmed | — | [incident.io](https://incident.io/customers/torq), captured 2026-10-07 |
| [Trainline](https://www.usedby.ai/companies/trainline.md) | Travel & Hospitality | Confirmed | — | [incident.io](https://incident.io/customers/trainline), captured 2026-10-07 |
| [TrueLayer](https://www.usedby.ai/companies/truelayer.md) | Fintech & Payments | Confirmed | — | [incident.io](https://incident.io/customers), captured 2026-10-07 |
| [Turbopuffer](https://www.usedby.ai/companies/turbopuffer.md) | — | Confirmed | — | [incident.io](https://incident.io/customers/turbopuffer), captured 2026-10-07 |
| [WorkOS](https://www.usedby.ai/companies/workos.md) | DevTools & Infrastructure | Confirmed | — | [incident.io](https://incident.io/customers/workos), captured 2026-10-07 |
| [HashiCorp](https://www.usedby.ai/companies/hashicorp.md) | DevTools & Infrastructure | Observed | — | [incident.io](https://incident.io/pricing), captured 2026-10-07 |
| [Honeycomb](https://www.usedby.ai/companies/honeycomb.md) | — | Observed | — | [incident.io](https://incident.io/pricing), captured 2026-10-07 |
| [Monzo](https://www.usedby.ai/companies/monzo.md) | — | Observed | — | [incident.io](https://incident.io/pricing), captured 2026-10-07 |
| [Navan](https://www.usedby.ai/companies/navan.md) | Travel & Hospitality | Observed | — | [incident.io](https://incident.io/pricing), captured 2026-10-07 |
| [Linear](https://www.usedby.ai/companies/linear.md) | DevTools & Infrastructure | Confirmed | — | [incident.io](https://incident.io/), captured 2026-10-07 |
| [Pleo](https://www.usedby.ai/companies/pleo.md) | Fintech & Payments | Confirmed | — | [incident.io](https://incident.io/customers/pleo), captured 2026-10-07 |
| [Rho](https://www.usedby.ai/companies/rho.md) | Fintech & Payments | Confirmed | — | [incident.io](https://incident.io/customers/rho), captured 2026-10-07 |
| [Legora](https://www.usedby.ai/companies/legora.md) | Legal & Compliance | Observed | — | [incident.io](https://incident.io/pricing), captured 2026-10-07 |
| [Lovable](https://www.usedby.ai/companies/lovable.md) | Artificial Intelligence | Observed | — | [incident.io](https://incident.io/pricing), captured 2026-10-07 |

## Published results

Reviewed stories only. A figure is the vendor’s or the customer’s claim, quoted with its label; usedby did not measure it.

- [Trainline](https://www.usedby.ai/case-studies/trainline-incident-io.md): **3.5 hours** saved per P1/P2 post-mortem (Vendor case study, published 2024-06-25)
- [Giant Swarm](https://www.usedby.ai/case-studies/giant-swarm-incident-io.md): **3 hours** saved per new on-caller onboarded (Vendor case study, published 2021-02-01)
- [Sumup](https://www.usedby.ai/case-studies/sumup-incident-io.md): **25+** countries supported on one platform (Vendor case study, published 2025-05-05)
- [Kaizen Gaming](https://www.usedby.ai/case-studies/kaizen-gaming-incident-io.md): **80%** of initial incident-response workflow automated (Vendor case study, published 2026-08-03)
- [Future](https://www.usedby.ai/case-studies/future-incident-io.md): story without a checked figure. (Vendor case study, published 2021-02-01)
- [RD Station](https://www.usedby.ai/case-studies/rd-station-incident-io.md): story without a checked figure. (Vendor case study, published 2023-04-11)
- [Rho](https://www.usedby.ai/case-studies/rho-incident-io.md): story without a checked figure. (Vendor case study, published 2026-01-15)
- [WorkOS](https://www.usedby.ai/case-studies/workos-incident-io.md): story without a checked figure. (Vendor case study, published 2024-01-05)
- [Bold Commerce](https://www.usedby.ai/case-studies/bold-commerce-incident-io.md): story without a checked figure. (Vendor case study, published 2024-01-09)
- [Isometric](https://www.usedby.ai/case-studies/isometric-incident-io.md): story without a checked figure. (Vendor case study, published 2024-04-18)
- [Picnic](https://www.usedby.ai/case-studies/picnic-incident-io.md): story without a checked figure. (Vendor case study, published 2025-04-30)
- [Pleo](https://www.usedby.ai/case-studies/pleo-incident-io.md): story without a checked figure. (Vendor case study, published 2024-04-20)

12 of 25 stories shown. Every story: https://www.usedby.ai/case-studies

## Before you buy

Read on incident.io’s own pages; the quote was found on the cited page.

| Fact | Value | Source | Checked |
|---|---|---|---|
| Security | SOC 2 Type II | [incident.io](https://incident.io/security) | 2026-10-07 |
| Data processing terms | A data processing agreement is available. | [trust.incident.io](https://trust.incident.io/) | 2026-10-07 |
| Free trial | Free trial or free plan available. | [incident.io](https://incident.io/pricing) | 2026-10-07 |
| Integrations | Asana, ClickUp, GitHub, GitLab, Jira, Linear, Shortcut, Zendesk, Backstage, Cortex, OpsLevel, ServiceNow | [incident.io](https://incident.io/integrations) | 2026-10-07 |
| Pricing | Basic: Free Forever; Team: $19 Per user / month; Pro: $25 Per user / month; Enterprise: contact sales | [incident.io](https://incident.io/pricing) | 2026-10-07 |

## Alternatives

- [Serval](https://www.usedby.ai/tools/serval.md): 26 public customers. Compare: https://www.usedby.ai/compare/incident-io-vs-serval.md
- [ServiceNow](https://www.usedby.ai/tools/servicenow.md): 33 public customers. Compare: https://www.usedby.ai/compare/incident-io-vs-servicenow.md
- [BigPanda](https://www.usedby.ai/tools/bigpanda.md): 19 public customers. Compare: https://www.usedby.ai/compare/bigpanda-vs-incident-io.md
- [Atomicwork](https://www.usedby.ai/tools/atomicwork.md): 14 public customers. Compare: https://www.usedby.ai/compare/atomicwork-vs-incident-io.md

More: https://www.usedby.ai/alternatives/incident-io.md

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Source: https://www.usedby.ai/tools/incident-io · How we check: https://www.usedby.ai/methodology