# Who uses Intercom?

114 companies use Intercom on usedby: 79 confirmed, 33 observed and 2 signals. 4% of them are in Artificial Intelligence. Confirmed or observed customers include Amazon, Atlassian and Anthropic. Latest check 2026-10-08: 114 of 114 companies checked, from 41 public sources.

> AI-first customer service platform

- Category: [Customer Service Automation](https://www.usedby.ai/tools/category/customer-service-automation.md)
- Website: [intercom.com](https://intercom.com)

## Customers

Every line is a customer, at one of three proof levels: confirmed (a case study, a named quote or a press release), observed (the vendor shows the company on its own pages) or signal (a job post shows the company's employees use the tool, the weakest proof). The first public proof is the first public page we found, not an adoption date.

| Company | Industry | Proof | First public proof | Source |
|---|---|---|---|---|
| [Amazon](https://www.usedby.ai/companies/amazon.md) | E-commerce & D2C | Observed | On or before November 2024 | [intercom.com](https://www.intercom.com/pricing), captured 2026-10-08 |
| [Atlassian](https://www.usedby.ai/companies/atlassian.md) | DevTools & Infrastructure | Confirmed | On or before January 2022 | [intercom.com](https://www.intercom.com/customers), captured 2026-10-08 |
| [Anthropic](https://www.usedby.ai/companies/anthropic.md) | Artificial Intelligence | Confirmed | On or before January 2025 | [intercom.com](https://www.intercom.com/pricing), captured 2026-10-08 |
| [Autodesk](https://www.usedby.ai/companies/autodesk.md) | DevTools & Infrastructure | Observed | On or before April 2026 | [intercom.com](https://www.intercom.com/customers), captured 2026-10-08 |
| [Doordash](https://www.usedby.ai/companies/doordash.md) | Logistics & Supply Chain | Observed | On or before April 2026 | [intercom.com](https://www.intercom.com/customers), captured 2026-10-08 |
| [Intercom](https://www.usedby.ai/companies/intercom.md) | Sales Tech & CRM | Confirmed | On or before December 2022 | [intercom.com](https://www.intercom.com/customers), captured 2026-10-08 |
| [Lightspeed](https://www.usedby.ai/companies/lightspeed.md) | E-commerce & D2C | Confirmed | On or before October 2024 | [intercom.com](https://www.intercom.com/customers), captured 2026-10-08 |
| [Vanta](https://www.usedby.ai/companies/vanta.md) | Cybersecurity | Confirmed | On or before August 2025 | [intercom.com](https://www.intercom.com/customers), captured 2026-10-08 |
| [monday.com](https://www.usedby.ai/companies/monday-com.md) | HR & Recruiting | Observed | On or before November 2024 | [intercom.com](https://www.intercom.com/customers), captured 2026-10-08 |
| [perplexity](https://www.usedby.ai/companies/perplexity.md) | Artificial Intelligence | Observed | On or before April 2026 | [intercom.com](https://www.intercom.com/pricing), captured 2026-10-08 |
| [Shutterstock](https://www.usedby.ai/companies/shutterstock.md) | Streaming & Content | Observed | On or before April 2026 | [intercom.com](https://www.intercom.com/), captured 2026-10-05 |
| [Toast](https://www.usedby.ai/companies/toast.md) | Sales Tech & CRM | Observed | On or before October 2025 | [intercom.com](https://www.intercom.com/), captured 2026-10-08 |
| [Apollo.io](https://www.usedby.ai/companies/apolloio.md) | Sales Tech & CRM | Signal | Job post, September 2026 | [job-boards.greenhouse.io](https://job-boards.greenhouse.io/apolloio/jobs/6211104004), captured 2026-10-04 |
| [ConsenSys](https://www.usedby.ai/companies/consensys.md) | Crypto & Web3 | Confirmed | On or before August 2025 | [intercom.com](https://www.intercom.com/customers), captured 2026-10-08 |
| [Frame.io](https://www.usedby.ai/companies/frameio.md) | Streaming & Content | Confirmed | On or before August 2019 | [intercom.com](https://www.intercom.com/customers), captured 2026-10-08 |
| [Spendesk](https://www.usedby.ai/companies/spendesk.md) | Fintech & Payments | Confirmed | On or before October 2024 | [intercom.com](https://www.intercom.com/customers/spendesk), captured 2026-10-08 |
| [Amplitude](https://www.usedby.ai/companies/amplitude.md) | Data & Analytics | Observed | On or before October 2024 | [intercom.com](https://www.intercom.com/pricing), captured 2026-10-08 |
| [AppFolio](https://www.usedby.ai/companies/appfolio.md) | PropTech & Management | Observed | On or before October 2024 | [intercom.com](https://www.intercom.com/customers), captured 2026-10-08 |
| [Rocket Money](https://www.usedby.ai/companies/rocket-money.md) | Fintech & Payments | Observed | On or before October 2025 | [intercom.com](https://www.intercom.com/pricing), captured 2026-10-08 |
| [\[solidcore\]](https://www.usedby.ai/companies/solidcore.md) | — | Confirmed | On or before May 2026 | [intercom.com](https://www.intercom.com/customers), captured 2026-10-08 |
| [3Commas](https://www.usedby.ai/companies/3commas.md) | — | Confirmed | On or before October 2024 | [intercom.com](https://www.intercom.com/customers/3commas), captured 2026-10-08 |
| [accuRx](https://www.usedby.ai/companies/accurx.md) | HealthTech & Digital Health | Confirmed | On or before October 2024 | [intercom.com](https://www.intercom.com/customers), captured 2026-10-05 |
| [AgriWebb](https://www.usedby.ai/companies/agriwebb.md) | Agriculture & AgTech | Confirmed | On or before October 2024 | [intercom.com](https://www.intercom.com/customers/agriwebb), captured 2026-10-08 |
| [AI21 Labs](https://www.usedby.ai/companies/ai21-labs.md) | Artificial Intelligence | Confirmed | On or before October 2024 | [intercom.com](https://www.intercom.com/customers/ai21-labs), captured 2026-10-08 |
| [Appliances Online](https://www.usedby.ai/companies/appliances-online.md) | — | Confirmed | On or before October 2024 | [intercom.com](https://www.intercom.com/customers/appliances-online), captured 2026-10-08 |
| [Bailey Nelson](https://www.usedby.ai/companies/bailey-nelson.md) | — | Confirmed | On or before October 2024 | [intercom.com](https://www.intercom.com/customers), captured 2026-10-08 |
| [Birdie Care](https://www.usedby.ai/companies/birdie-care.md) | — | Confirmed | On or before April 2024 | [intercom.com](https://www.intercom.com/customers), captured 2026-10-08 |
| [Boulevard](https://www.usedby.ai/companies/boulevard.md) | — | Confirmed | On or before December 2024 | [intercom.com](https://www.intercom.com/customers), captured 2026-10-08 |
| [Breathe](https://www.usedby.ai/companies/breathe.md) | — | Confirmed | On or before June 2025 | [intercom.com](https://www.intercom.com/customers), captured 2026-10-08 |
| [Chalkie](https://www.usedby.ai/companies/chalkie.md) | — | Confirmed | On or before September 2026 | [intercom.com](https://www.intercom.com/customers), captured 2026-10-08 |
| [CleanCloud](https://www.usedby.ai/companies/cleancloud.md) | — | Confirmed | On or before October 2025 | [intercom.com](https://www.intercom.com/customers), captured 2026-10-08 |
| [Code for America](https://www.usedby.ai/companies/code-for-america.md) | — | Confirmed | On or before October 2024 | [intercom.com](https://www.intercom.com/customers), captured 2026-10-08 |
| [Databox](https://www.usedby.ai/companies/databox.md) | Data & Analytics | Confirmed | On or before October 2024 | [intercom.com](https://www.intercom.com/customers), captured 2026-10-08 |
| [DaySmart](https://www.usedby.ai/companies/daysmart.md) | — | Confirmed | On or before September 2026 | [intercom.com](https://www.intercom.com/customers), captured 2026-10-08 |
| [Debbie](https://www.usedby.ai/companies/debbie.md) | — | Confirmed | On or before September 2026 | [intercom.com](https://www.intercom.com/customers), captured 2026-10-08 |
| [Deliverect](https://www.usedby.ai/companies/deliverect.md) | — | Confirmed | On or before October 2024 | [intercom.com](https://www.intercom.com/customers), captured 2026-10-08 |
| [Envoy](https://www.usedby.ai/companies/envoy.md) | — | Confirmed | On or before October 2024 | [intercom.com](https://www.intercom.com/customers/envoy), captured 2026-10-08 |
| [Fathom](https://www.usedby.ai/companies/fathom.md) | — | Confirmed | On or before October 2024 | [intercom.com](https://www.intercom.com/customers/fathom), captured 2026-10-08 |
| [Fin](https://www.usedby.ai/companies/fin.md) | — | Confirmed | — | [intercom.com](https://www.intercom.com/customers), captured 2026-10-08 |
| [Frends](https://www.usedby.ai/companies/frends.md) | — | Confirmed | On or before February 2025 | [intercom.com](https://www.intercom.com/customers), captured 2026-10-08 |
| [Fresh Technology](https://www.usedby.ai/companies/fresh-technology.md) | — | Confirmed | On or before April 2024 | [intercom.com](https://www.intercom.com/customers), captured 2026-10-08 |
| [Glean](https://www.usedby.ai/companies/glean.md) | Artificial Intelligence | Confirmed | On or before June 2026 | [intercom.com](https://www.intercom.com/pricing), captured 2026-10-08 |
| [GreenPal](https://www.usedby.ai/companies/greenpal.md) | — | Confirmed | On or before October 2024 | [intercom.com](https://www.intercom.com/customers/greenpal), captured 2026-10-08 |
| [Hatz AI](https://www.usedby.ai/companies/hatz-ai.md) | — | Confirmed | On or before October 2026 | [intercom.com](https://www.intercom.com/customers), captured 2026-10-08 |
| [Homeworks](https://www.usedby.ai/companies/homeworks.md) | — | Confirmed | On or before September 2026 | [intercom.com](https://www.intercom.com/customers), captured 2026-10-08 |
| [Hospitable](https://www.usedby.ai/companies/hospitable.md) | — | Confirmed | On or before October 2024 | [intercom.com](https://www.intercom.com/customers/hospitable), captured 2026-10-08 |
| [Ideris](https://www.usedby.ai/companies/ideris.md) | — | Confirmed | On or before October 2024 | [intercom.com](https://www.intercom.com/customers/ideris), captured 2026-10-08 |
| [Jobber](https://www.usedby.ai/companies/jobber.md) | — | Confirmed | On or before December 2024 | [intercom.com](https://www.intercom.com/customers), captured 2026-10-08 |
| [Jukebox](https://www.usedby.ai/companies/jukebox.md) | — | Confirmed | On or before September 2025 | [intercom.com](https://www.intercom.com/customers), captured 2026-10-08 |
| [Kalshi](https://www.usedby.ai/companies/kalshi.md) | — | Confirmed | On or before September 2026 | [intercom.com](https://www.intercom.com/customers), captured 2026-10-08 |
| [Living Spaces](https://www.usedby.ai/companies/living-spaces.md) | — | Confirmed | On or before January 2021 | [intercom.com](https://www.intercom.com/customers), captured 2026-10-08 |
| [Mebit](https://www.usedby.ai/companies/mebit.md) | — | Confirmed | On or before April 2024 | [intercom.com](https://www.intercom.com/customers), captured 2026-10-08 |
| [Miss Group](https://www.usedby.ai/companies/miss-group.md) | — | Confirmed | On or before October 2024 | [intercom.com](https://www.intercom.com/customers/miss-group), captured 2026-10-08 |
| [MONY Group](https://www.usedby.ai/companies/mony-group.md) | — | Confirmed | On or before October 2024 | [intercom.com](https://www.intercom.com/customers), captured 2026-10-08 |
| [MPB](https://www.usedby.ai/companies/mpb.md) | — | Confirmed | On or before August 2025 | [intercom.com](https://www.intercom.com/customers), captured 2026-10-08 |
| [myHSA](https://www.usedby.ai/companies/myhsa.md) | — | Confirmed | On or before October 2024 | [intercom.com](https://www.intercom.com/customers), captured 2026-10-08 |
| [Neo Financial](https://www.usedby.ai/companies/neo-financial.md) | Fintech & Payments | Confirmed | On or before September 2026 | [intercom.com](https://www.intercom.com/pricing), captured 2026-10-08 |
| [Ninety](https://www.usedby.ai/companies/ninety.md) | — | Confirmed | On or before December 2024 | [intercom.com](https://www.intercom.com/customers), captured 2026-10-08 |
| [Numan](https://www.usedby.ai/companies/numan.md) | — | Confirmed | On or before August 2025 | [intercom.com](https://www.intercom.com/customers), captured 2026-10-08 |
| [Nuuly](https://www.usedby.ai/companies/nuuly.md) | — | Confirmed | On or before October 2024 | [intercom.com](https://www.intercom.com/customers), captured 2026-10-08 |
| [October](https://www.usedby.ai/companies/october.md) | — | Confirmed | On or before October 2024 | [intercom.com](https://www.intercom.com/customers/october), captured 2026-10-08 |
| [Omie](https://www.usedby.ai/companies/omie.md) | — | Confirmed | On or before September 2026 | [intercom.com](https://www.intercom.com/customers), captured 2026-10-08 |
| [Omnicart](https://www.usedby.ai/companies/omnicart.md) | — | Confirmed | On or before December 2024 | [intercom.com](https://www.intercom.com/customers), captured 2026-10-08 |
| [Otus](https://www.usedby.ai/companies/otus.md) | — | Confirmed | On or before October 2024 | [intercom.com](https://www.intercom.com/customers/otus), captured 2026-10-08 |
| [Passionfroot](https://www.usedby.ai/companies/passionfroot.md) | — | Confirmed | On or before December 2024 | [intercom.com](https://www.intercom.com/customers), captured 2026-10-08 |
| [PayShepherd](https://www.usedby.ai/companies/payshepherd.md) | — | Confirmed | On or before October 2024 | [intercom.com](https://www.intercom.com/customers/payshepherd), captured 2026-10-08 |
| [Peddle](https://www.usedby.ai/companies/peddle.md) | — | Confirmed | On or before June 2025 | [intercom.com](https://www.intercom.com/customers), captured 2026-10-08 |
| [Pitch](https://www.usedby.ai/companies/pitch.md) | Sales Tech & CRM | Confirmed | On or before October 2024 | [intercom.com](https://www.intercom.com/customers/pitch), captured 2026-10-08 |
| [RateMyAgent](https://www.usedby.ai/companies/ratemyagent.md) | — | Confirmed | On or before October 2024 | [intercom.com](https://www.intercom.com/customers/ratemyagent), captured 2026-10-08 |
| [RB2B](https://www.usedby.ai/companies/rb2b.md) | — | Confirmed | On or before October 2024 | [intercom.com](https://www.intercom.com/customers), captured 2026-10-08 |
| [Rebag](https://www.usedby.ai/companies/rebag.md) | — | Confirmed | On or before October 2024 | [intercom.com](https://www.intercom.com/customers/rebag), captured 2026-10-08 |
| [Retention.com](https://www.usedby.ai/companies/retention-com.md) | — | Confirmed | On or before October 2024 | [intercom.com](https://www.intercom.com/customers/retention-com), captured 2026-10-08 |
| [Ringostat](https://www.usedby.ai/companies/ringostat.md) | — | Confirmed | On or before October 2024 | [intercom.com](https://www.intercom.com/customers/ringostat), captured 2026-10-08 |
| [Road](https://www.usedby.ai/companies/road.md) | — | Confirmed | On or before June 2025 | [intercom.com](https://www.intercom.com/customers), captured 2026-10-08 |
| [Shine](https://www.usedby.ai/companies/shine.md) | — | Confirmed | On or before October 2024 | [intercom.com](https://www.intercom.com/customers/shine), captured 2026-10-08 |
| [Simply](https://www.usedby.ai/companies/simply.md) | — | Confirmed | On or before October 2024 | [intercom.com](https://www.intercom.com/customers), captured 2026-10-08 |
| [Smartly](https://www.usedby.ai/companies/smartly.md) | Advertising & AdTech | Confirmed | On or before October 2024 | [intercom.com](https://www.intercom.com/customers), captured 2026-10-08 |
| [SMARTY](https://www.usedby.ai/companies/smarty.md) | — | Confirmed | On or before October 2024 | [intercom.com](https://www.intercom.com/customers/smarty), captured 2026-10-08 |
| [Stuart](https://www.usedby.ai/companies/stuart.md) | Logistics & Supply Chain | Confirmed | On or before October 2024 | [intercom.com](https://www.intercom.com/customers/stuart), captured 2026-10-08 |
| [Synthesia](https://www.usedby.ai/companies/synthesia.md) | Marketing Tech | Confirmed | On or before October 2024 | [intercom.com](https://www.intercom.com/customers), captured 2026-10-08 |
| [tado°](https://www.usedby.ai/companies/tado.md) | — | Confirmed | On or before October 2024 | [intercom.com](https://www.intercom.com/customers/tado), captured 2026-10-08 |
| [TagPlus](https://www.usedby.ai/companies/tagplus.md) | — | Confirmed | On or before October 2024 | [intercom.com](https://www.intercom.com/customers/tagplus), captured 2026-10-08 |
| [Teachable](https://www.usedby.ai/companies/teachable.md) | EdTech & E-learning | Confirmed | On or before October 2026 | [intercom.com](https://www.intercom.com/customers), captured 2026-10-08 |
| [ThreadBeast](https://www.usedby.ai/companies/threadbeast.md) | — | Confirmed | On or before October 2024 | [intercom.com](https://www.intercom.com/customers/threadbeast), captured 2026-10-08 |
| [TrueCommerce](https://www.usedby.ai/companies/truecommerce.md) | — | Confirmed | On or before October 2024 | [intercom.com](https://www.intercom.com/customers), captured 2026-10-08 |
| [trumpet](https://www.usedby.ai/companies/trumpet.md) | — | Confirmed | On or before April 2024 | [intercom.com](https://www.intercom.com/customers), captured 2026-10-08 |
| [Underdog](https://www.usedby.ai/companies/underdog.md) | — | Confirmed | On or before December 2025 | [intercom.com](https://www.intercom.com/customers), captured 2026-10-08 |
| [WebinarGeek](https://www.usedby.ai/companies/webinargeek.md) | — | Confirmed | On or before October 2024 | [intercom.com](https://www.intercom.com/customers/webinargeek), captured 2026-10-08 |
| [Buymie](https://www.usedby.ai/companies/buymie.md) | — | Observed | On or before October 2024 | [intercom.com](https://www.intercom.com/customers), captured 2026-10-08 |
| [Copper](https://www.usedby.ai/companies/copper.md) | — | Observed | On or before October 2024 | [intercom.com](https://www.intercom.com/customers), captured 2026-10-08 |
| [Crypto.com](https://www.usedby.ai/companies/crypto-com.md) | Crypto & Web3 | Observed | On or before April 2026 | [intercom.com](https://www.intercom.com/customers), captured 2026-10-08 |
| [Culture Amp](https://www.usedby.ai/companies/culture-amp.md) | HR & Recruiting | Observed | On or before October 2024 | [intercom.com](https://www.intercom.com/customers), captured 2026-10-08 |
| [eToro](https://www.usedby.ai/companies/etoro.md) | — | Observed | On or before April 2026 | [intercom.com](https://www.intercom.com/), captured 2026-10-08 |
| [Gamma](https://www.usedby.ai/companies/gamma.md) | — | Observed | On or before November 2025 | [intercom.com](https://www.intercom.com/pricing), captured 2026-10-08 |
| [Jamf](https://www.usedby.ai/companies/jamf.md) | — | Observed | On or before April 2026 | [intercom.com](https://www.intercom.com/customers), captured 2026-10-08 |
| [Kajabi](https://www.usedby.ai/companies/kajabi.md) | — | Observed | On or before October 2026 | [intercom.com](https://www.intercom.com/customers), captured 2026-10-08 |
| [Moo](https://www.usedby.ai/companies/moo.md) | — | Observed | On or before October 2024 | [intercom.com](https://www.intercom.com/customers), captured 2026-10-08 |
| [Perk](https://www.usedby.ai/companies/perk.md) | — | Observed | On or before May 2026 | [intercom.com](https://www.intercom.com/customers), captured 2026-10-08 |
| [Princess Polly](https://www.usedby.ai/companies/princess-polly.md) | — | Observed | — | [intercom.com](https://www.intercom.com/), captured 2026-10-08 |
| [PrizePicks](https://www.usedby.ai/companies/prizepicks.md) | — | Observed | On or before April 2026 | [intercom.com](https://www.intercom.com/customers), captured 2026-10-08 |
| [Quandoo](https://www.usedby.ai/companies/quandoo.md) | — | Observed | On or before October 2024 | [intercom.com](https://www.intercom.com/customers), captured 2026-10-08 |
| [Robin](https://www.usedby.ai/companies/robin.md) | — | Observed | On or before October 2024 | [intercom.com](https://www.intercom.com/customers), captured 2026-10-08 |
| [Runna](https://www.usedby.ai/companies/runna.md) | Sports & Fitness | Observed | On or before October 2024 | [intercom.com](https://www.intercom.com/customers), captured 2026-10-08 |
| [Sharesies](https://www.usedby.ai/companies/sharesies.md) | — | Observed | On or before October 2024 | [intercom.com](https://www.intercom.com/customers), captured 2026-10-08 |
| [Shippit](https://www.usedby.ai/companies/shippit.md) | Logistics & Supply Chain | Observed | On or before October 2024 | [intercom.com](https://www.intercom.com/customers), captured 2026-10-08 |
| [The Access Group](https://www.usedby.ai/companies/the-access-group.md) | — | Observed | On or before October 2024 | [intercom.com](https://www.intercom.com/customers), captured 2026-10-08 |
| [Uplearn](https://www.usedby.ai/companies/uplearn.md) | — | Observed | On or before October 2024 | [intercom.com](https://www.intercom.com/customers), captured 2026-10-08 |
| [WHOOP](https://www.usedby.ai/companies/whoop.md) | — | Observed | On or before October 2025 | [intercom.com](https://www.intercom.com/), captured 2026-10-08 |
| [Outschool](https://www.usedby.ai/companies/outschool.md) | EdTech & E-learning | Confirmed | On or before October 2024 | [intercom.com](https://www.intercom.com/customers/outschool), captured 2026-10-08 |
| [Dovetail](https://www.usedby.ai/companies/dovetail.md) | Data & Analytics | Observed | On or before October 2024 | [intercom.com](https://www.intercom.com/customers), captured 2026-10-08 |
| [Linear](https://www.usedby.ai/companies/linear.md) | DevTools & Infrastructure | Observed | On or before April 2026 | [intercom.com](https://www.intercom.com/customers), captured 2026-10-08 |
| [Clay](https://www.usedby.ai/companies/clay.md) | Sales Tech & CRM | Confirmed | On or before March 2025 | [intercom.com](https://www.intercom.com/customers), captured 2026-10-08 |
| [Lovable](https://www.usedby.ai/companies/lovable.md) | Artificial Intelligence | Observed | On or before May 2025 | [intercom.com](https://www.intercom.com/customers), captured 2026-10-08 |
| [Legora](https://www.usedby.ai/companies/legora.md) | Legal & Compliance | Signal | Job post, August 2026 | [jobs.ashbyhq.com](https://jobs.ashbyhq.com/legora/b7109fd1-4fc8-4992-a02a-e3eb51ff3bc7), captured 2026-10-07 |

## Published results

Reviewed stories only. A figure is the vendor’s or the customer’s claim, quoted with its label; usedby did not measure it.

- [Miss Group](https://www.usedby.ai/case-studies/miss-group-intercom.md): **1 million** conversations managed yearly (Vendor case study, captured by usedby 2026-10-08)
- [AgriWebb](https://www.usedby.ai/case-studies/agriwebb-intercom.md): **80%** reduction in cost per support interaction (Vendor case study, captured by usedby 2026-10-08)
- [Fathom](https://www.usedby.ai/case-studies/fathom-intercom.md): **60%** faster response to customers compared with previous solution (Zendesk) (Vendor case study, captured by usedby 2026-10-08)
- [GreenPal](https://www.usedby.ai/case-studies/greenpal-intercom.md): **60%+** increase in NPS (Vendor case study, captured by usedby 2026-10-08)
- [tado°](https://www.usedby.ai/case-studies/tado-intercom.md): **92%** decrease in first-response time (Vendor case study, captured by usedby 2026-10-08)
- [Ideris](https://www.usedby.ai/case-studies/ideris-intercom.md): **17%** increase in self-serve support rate (Vendor case study, captured by usedby 2026-10-08)
- [3Commas](https://www.usedby.ai/case-studies/3commas-intercom.md): **95%** Customers who resolve their support query through (Vendor case study, captured by usedby 2026-10-08)
- [Appliances Online](https://www.usedby.ai/case-studies/appliances-online-intercom.md): **50%** decrease in first-response time (Vendor case study, captured by usedby 2026-10-08)
- [Outschool](https://www.usedby.ai/case-studies/outschool-intercom.md): **91%** decrease in first response time (FRT) in one year (Vendor case study, captured by usedby 2026-10-08)
- [TagPlus](https://www.usedby.ai/case-studies/tagplus-intercom.md): **90%** CSAT (Vendor case study, captured by usedby 2026-10-08)
- [October](https://www.usedby.ai/case-studies/october-intercom.md): **46%** decrease in median response time (Vendor case study, captured by usedby 2026-10-08)
- [Shine](https://www.usedby.ai/case-studies/shine-intercom.md): **3.6x** more conversations assigned automatically (Vendor case study, captured by usedby 2026-10-08)

12 of 30 stories shown. Every story: https://www.usedby.ai/case-studies

## Before you buy

Read on Intercom’s own pages; the quote was found on the cited page.

| Fact | Value | Source | Checked |
|---|---|---|---|
| Security | SOC 2 Type II, HIPAA, ISO 27001, ISO 27018, ISO 27701, ISO 42001 | [intercom.com](https://www.intercom.com/security) | 2026-10-06 |
| Data residency | US, EU, AU | [intercom.com](https://www.intercom.com/security) | 2026-10-06 |
| Data processing terms | A data processing agreement is available. | [intercom.com](https://www.intercom.com/legal/privacy) | 2026-10-06 |
| Free trial | Free trial or free plan available. | [intercom.com](https://www.intercom.com/pricing) | 2026-10-06 |
| Integrations | Salesforce, HubSpot, Jira, Linear, Asana, Shopify, Stripe | [intercom.com](https://www.intercom.com/integrations) | 2026-10-06 |

## Alternatives

- [Sanas](https://www.usedby.ai/tools/sanas.md): 48 public customers. Compare: https://www.usedby.ai/compare/intercom-vs-sanas.md
- [Talkdesk](https://www.usedby.ai/tools/talkdesk.md): 47 public customers. Compare: https://www.usedby.ai/compare/intercom-vs-talkdesk.md
- [Cognigy](https://www.usedby.ai/tools/cognigy.md): 58 public customers. Compare: https://www.usedby.ai/compare/cognigy-vs-intercom.md
- [Sierra](https://www.usedby.ai/tools/sierra.md): 50 public customers. Compare: https://www.usedby.ai/compare/intercom-vs-sierra.md
- [Assembled](https://www.usedby.ai/tools/assembled.md): 39 public customers. Compare: https://www.usedby.ai/compare/assembled-vs-intercom.md

More: https://www.usedby.ai/alternatives/intercom.md

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Source: https://www.usedby.ai/tools/intercom · How we check: https://www.usedby.ai/methodology