# Who uses Kustomer? 32 companies use Kustomer on usedby: 27 confirmed, 5 observed and 0 signals. 28% of them are in E-commerce & D2C. Confirmed or observed customers include Hopper, Skims and Aplazo. Latest check 2026-10-03: 32 of 32 companies checked, from 11 public sources. > AI-powered customer support tool - Category: [Customer Service Automation](https://www.usedby.ai/tools/category/customer-service-automation.md) - Website: [kustomer.com](https://www.kustomer.com) ## Customers Every line is a customer, at one of three proof levels: confirmed (a case study, a named quote or a press release), observed (the vendor shows the company on its own pages) or signal (a job post shows the company's employees use the tool, the weakest proof). The first public proof is the first public page we found, not an adoption date. | Company | Industry | Proof | First public proof | Source | |---|---|---|---|---| | [Hopper](https://www.usedby.ai/companies/hopper.md) | Travel & Hospitality | Confirmed | — | [kustomer.com](https://www.kustomer.com/customers/), captured 2026-10-03 | | [Skims](https://www.usedby.ai/companies/skims.md) | Fashion & Apparel | Observed | — | [kustomer.com](https://www.kustomer.com/pricing/), captured 2026-10-03 | | [Aplazo](https://www.usedby.ai/companies/aplazo.md) | — | Confirmed | — | [kustomer.com](https://www.kustomer.com/customers/aplazo/), captured 2026-10-03 | | [Caraway](https://www.usedby.ai/companies/caraway.md) | — | Confirmed | — | [kustomer.com](https://www.kustomer.com/customers/), captured 2026-10-03 | | [Coterie Baby](https://www.usedby.ai/companies/coterie-baby.md) | — | Confirmed | — | [kustomer.com](https://www.kustomer.com/customers/coterie-baby/), captured 2026-10-03 | | [Daily Harvest](https://www.usedby.ai/companies/daily-harvest.md) | E-commerce & D2C | Confirmed | — | [kustomer.com](https://www.kustomer.com/customers/), captured 2026-10-03 | | [Goody](https://www.usedby.ai/companies/goody.md) | — | Confirmed | — | [kustomer.com](https://www.kustomer.com/customers/goody/), captured 2026-10-03 | | [Kin](https://www.usedby.ai/companies/kin.md) | — | Confirmed | — | [kustomer.com](https://www.kustomer.com/), captured 2026-10-03 | | [LoadUp](https://www.usedby.ai/companies/loadup.md) | — | Confirmed | — | [kustomer.com](https://www.kustomer.com/customers/), captured 2026-10-03 | | [Lulus](https://www.usedby.ai/companies/lulus.md) | Fashion & Apparel | Confirmed | — | [kustomer.com](https://www.kustomer.com/customers/), captured 2026-10-03 | | [MeUndies](https://www.usedby.ai/companies/meundies.md) | — | Confirmed | — | [kustomer.com](https://www.kustomer.com/customers/meundies/), captured 2026-10-03 | | [Orvis](https://www.usedby.ai/companies/orvis.md) | — | Confirmed | — | [kustomer.com](https://www.kustomer.com/customers/orvis/), captured 2026-10-03 | | [Paddle](https://www.usedby.ai/companies/paddle.md) | Fintech & Payments | Confirmed | — | [kustomer.com](https://www.kustomer.com/customers/paddle/), captured 2026-10-03 | | [Turo](https://www.usedby.ai/companies/turo.md) | — | Confirmed | — | [kustomer.com](https://www.kustomer.com/customers/turo/), captured 2026-10-03 | | [Vuori](https://www.usedby.ai/companies/vuori.md) | Fashion & Apparel | Confirmed | — | [kustomer.com](https://www.kustomer.com/), captured 2026-10-03 | | [Catawiki](https://www.usedby.ai/companies/catawiki.md) | Marketplace | Observed | — | [kustomer.com](https://www.kustomer.com/pricing/), captured 2026-10-03 | | [loveholidays](https://www.usedby.ai/companies/loveholidays.md) | Travel & Hospitality | Observed | — | [kustomer.com](https://www.kustomer.com/pricing/), captured 2026-10-03 | | [Rappi](https://www.usedby.ai/companies/rappi.md) | — | Observed | — | [kustomer.com](https://www.kustomer.com/pricing/), captured 2026-10-03 | | [Sweetgreen](https://www.usedby.ai/companies/sweetgreen.md) | Restaurants & Food Services | Observed | — | [kustomer.com](https://www.kustomer.com/pricing/), captured 2026-10-03 | | [Everlane](https://www.usedby.ai/companies/everlane.md) | Fashion & Apparel | Confirmed | — | [kustomer.com](https://www.kustomer.com/customers/), captured 2026-10-03 | | [Hexclad](https://www.usedby.ai/companies/hexclad.md) | E-commerce & D2C | Confirmed | — | [kustomer.com](https://www.kustomer.com/customers/), captured 2026-10-03 | | [Hop Skip Drive](https://www.usedby.ai/companies/hop-skip-drive.md) | Mobility & Ride-hailing | Confirmed | — | [kustomer.com](https://www.kustomer.com/customers/), captured 2026-10-03 | | [Untuckit](https://www.usedby.ai/companies/untuckit.md) | Fashion & Apparel | Confirmed | — | [kustomer.com](https://www.kustomer.com/customers/), captured 2026-10-03 | | [Alex and Ani](https://www.usedby.ai/companies/alex-and-ani.md) | Fashion & Apparel | Confirmed | — | [kustomer.com](https://www.kustomer.com/customers/), captured 2026-10-03 | | [Bulletproof](https://www.usedby.ai/companies/bulletproof.md) | E-commerce & D2C | Confirmed | — | [kustomer.com](https://www.kustomer.com/customers/), captured 2026-10-03 | | [Jerome's Furniture](https://www.usedby.ai/companies/jeromes-furniture.md) | Retail | Confirmed | — | [kustomer.com](https://www.kustomer.com/customers/), captured 2026-10-03 | | [Nathan James](https://www.usedby.ai/companies/nathan-james.md) | E-commerce & D2C | Confirmed | — | [kustomer.com](https://www.kustomer.com/customers/), captured 2026-10-03 | | [Priority Bicycles](https://www.usedby.ai/companies/priority-bicycles.md) | E-commerce & D2C | Confirmed | — | [kustomer.com](https://www.kustomer.com/customers/), captured 2026-10-03 | | [Makesy](https://www.usedby.ai/companies/makesy.md) | E-commerce & D2C | Confirmed | — | [kustomer.com](https://www.kustomer.com/customers/), captured 2026-10-03 | | [Smalls](https://www.usedby.ai/companies/smalls.md) | E-commerce & D2C | Confirmed | — | [kustomer.com](https://www.kustomer.com/customers/), captured 2026-10-03 | | [Terra Kaffe](https://www.usedby.ai/companies/terra-kaffe.md) | E-commerce & D2C | Confirmed | — | [kustomer.com](https://www.kustomer.com/customers/terra-kaffe/), captured 2026-10-03 | | [Yummy](https://www.usedby.ai/companies/yummy.md) | E-commerce & D2C | Confirmed | — | [kustomer.com](https://www.kustomer.com/customers/), captured 2026-10-03 | ## Published results Reviewed stories only. A figure is the vendor’s or the customer’s claim, quoted with its label; usedby did not measure it. - [MeUndies](https://www.usedby.ai/case-studies/meundies-kustomer.md): **36% to 66%** share of inbound volume handled in chat, in under 9 months (Vendor case study, captured by usedby 2026-10-03) - [Coterie Baby](https://www.usedby.ai/case-studies/coterie-baby-kustomer.md): story without a checked figure. (Vendor case study, captured by usedby 2026-10-03) - [Terra Kaffe](https://www.usedby.ai/case-studies/terra-kaffe-kustomer.md): story without a checked figure. (Vendor case study, captured by usedby 2026-10-03) ## Before you buy Read on Kustomer’s own pages; the quote was found on the cited page. | Fact | Value | Source | Checked | |---|---|---|---| | Data processing terms | A data processing agreement is available. | [kustomer.com](https://www.kustomer.com/privacy/) | 2026-10-07 | | Integrations | 8x8, Acuity Scheduling, Ada, AfterShip, Aircall, Amazon Connect, Amazon Redshift, AskNicely, Assembled, Attentive, Babelforce, BigCommerce | [kustomer.com](https://www.kustomer.com/integrations/) | 2026-10-07 | ## Alternatives - [Intercom](https://www.usedby.ai/tools/intercom.md): 114 public customers. Compare: https://www.usedby.ai/compare/intercom-vs-kustomer.md - [Cognigy](https://www.usedby.ai/tools/cognigy.md): 58 public customers. Compare: https://www.usedby.ai/compare/cognigy-vs-kustomer.md - [Sierra](https://www.usedby.ai/tools/sierra.md): 50 public customers. Compare: https://www.usedby.ai/compare/kustomer-vs-sierra.md - [Sanas](https://www.usedby.ai/tools/sanas.md): 48 public customers. Compare: https://www.usedby.ai/compare/kustomer-vs-sanas.md - [Talkdesk](https://www.usedby.ai/tools/talkdesk.md): 47 public customers. Compare: https://www.usedby.ai/compare/kustomer-vs-talkdesk.md More: https://www.usedby.ai/alternatives/kustomer.md --- Source: https://www.usedby.ai/tools/kustomer · How we check: https://www.usedby.ai/methodology