# Who uses Level AI? 19 companies use Level AI on usedby: 14 confirmed, 5 observed and 0 signals. 11% of them are in Fintech & Payments. Confirmed or observed customers include Wayfair, Chime and Gusto. Latest check 2026-10-08: 19 of 19 companies checked, from 15 public sources. > Contact center AI for automated QA on every interaction, AI voice agents and customer insights. - Category: [Customer Service Automation](https://www.usedby.ai/tools/category/customer-service-automation.md) - Website: [thelevel.ai](https://thelevel.ai/) ## Customers Every line is a customer, at one of three proof levels: confirmed (a case study, a named quote or a press release), observed (the vendor shows the company on its own pages) or signal (a job post shows the company's employees use the tool, the weakest proof). The first public proof is the first public page we found, not an adoption date. | Company | Industry | Proof | First public proof | Source | |---|---|---|---|---| | [Wayfair](https://www.usedby.ai/companies/wayfair.md) | E-commerce & D2C | Observed | — | [thelevel.ai](https://thelevel.ai/case-studies), captured 2026-10-08 | | [Chime](https://www.usedby.ai/companies/chime.md) | Fintech & Payments | Observed | — | [thelevel.ai](https://thelevel.ai/case-studies), captured 2026-10-08 | | [Gusto](https://www.usedby.ai/companies/gusto.md) | HR & Recruiting | Observed | — | [thelevel.ai](https://thelevel.ai/case-studies), captured 2026-10-08 | | [Wealthsimple](https://www.usedby.ai/companies/wealthsimple.md) | Fintech & Payments | Observed | — | [thelevel.ai](https://thelevel.ai/case-studies), captured 2026-10-08 | | [Bakkt](https://www.usedby.ai/companies/bakkt.md) | — | Confirmed | — | [thelevel.ai](https://thelevel.ai/case-studies), captured 2026-10-08 | | [Empyrean](https://www.usedby.ai/companies/empyrean.md) | — | Confirmed | — | [thelevel.ai](https://thelevel.ai/case-studies/empyrean), captured 2026-10-08 | | [Extra Space Storage](https://www.usedby.ai/companies/extra-space-storage.md) | — | Confirmed | — | [thelevel.ai](https://thelevel.ai/case-studies/extra-space-storage), captured 2026-10-08 | | [ezCater](https://www.usedby.ai/companies/ezcater.md) | — | Confirmed | — | [thelevel.ai](https://thelevel.ai/case-studies/ezcater), captured 2026-10-08 | | [Globalfaces](https://www.usedby.ai/companies/globalfaces.md) | — | Confirmed | — | [thelevel.ai](https://thelevel.ai/case-studies/globalfaces), captured 2026-10-08 | | [Ollie](https://www.usedby.ai/companies/ollie.md) | — | Confirmed | — | [thelevel.ai](https://thelevel.ai/case-studies/ollie), captured 2026-10-08 | | [Purple](https://www.usedby.ai/companies/purple.md) | — | Confirmed | — | [thelevel.ai](https://thelevel.ai/case-studies/purple), captured 2026-10-08 | | [QuinStreet](https://www.usedby.ai/companies/quinstreet.md) | — | Confirmed | — | [thelevel.ai](https://thelevel.ai/case-studies/ai-power-in-contact-center-operations-quinstreet), captured 2026-10-08 | | [Smartsheet](https://www.usedby.ai/companies/smartsheet.md) | — | Confirmed | — | [thelevel.ai](https://thelevel.ai/case-studies/smartsheet), captured 2026-10-08 | | [Speedway Motors](https://www.usedby.ai/companies/speedway-motors.md) | — | Confirmed | — | [thelevel.ai](https://thelevel.ai/case-studies/speedway-motors-unifies-distributed-support-to-eliminate-manual-audit-and-rebuild-agent-trust), captured 2026-10-08 | | [Sungage Financial](https://www.usedby.ai/companies/sungage-financial.md) | — | Confirmed | — | [thelevel.ai](https://thelevel.ai/case-studies/sungage-financial), captured 2026-10-08 | | [Topcon](https://www.usedby.ai/companies/topcon.md) | — | Confirmed | — | [thelevel.ai](https://thelevel.ai/case-studies/topcon-positioning-system), captured 2026-10-08 | | [Uown Leasing](https://www.usedby.ai/companies/uown-leasing.md) | — | Confirmed | — | [thelevel.ai](https://thelevel.ai/case-studies/uown-leasing-collected-over-500k-debt-amount-and-saved-75k-by-automating-collections-with-level-ai%E2%80%99s-virtual-agent), captured 2026-10-08 | | [Vistaprint](https://www.usedby.ai/companies/vistaprint.md) | — | Confirmed | — | [thelevel.ai](https://thelevel.ai/case-studies/vistaprint), captured 2026-10-08 | | [OpenTable](https://www.usedby.ai/companies/opentable.md) | — | Observed | — | [thelevel.ai](https://thelevel.ai/case-studies), captured 2026-10-08 | ## Published results Reviewed stories only. A figure is the vendor’s or the customer’s claim, quoted with its label; usedby did not measure it. - [Globalfaces](https://www.usedby.ai/case-studies/globalfaces-level-ai.md): **75%** conversion rate on verification calls (Vendor case study, captured by usedby 2026-10-08) - [ezCater](https://www.usedby.ai/case-studies/ezcater-level-ai.md): **13%** decrease in overall call handling time (Vendor case study, captured by usedby 2026-10-08) - [Uown Leasing](https://www.usedby.ai/case-studies/uown-leasing-level-ai.md): **30%** Share of inbound calls handled by the Virtual (Vendor case study, captured by usedby 2026-10-08) - [Topcon](https://www.usedby.ai/case-studies/topcon-positioning-systems-level-ai.md): **4 weeks** Time to live MVP, versus a 9-month failed (Vendor case study, captured by usedby 2026-10-08) - [Speedway Motors](https://www.usedby.ai/case-studies/speedway-motors-level-ai.md): **90%** Reduction in quality management reporting workload (Vendor case study, captured by usedby 2026-10-08) - [Smartsheet](https://www.usedby.ai/case-studies/smartsheet-level-ai.md): **12%** increase in iCSAT scores in a few months (Vendor case study, captured by usedby 2026-10-08) - [Ollie](https://www.usedby.ai/case-studies/ollie-pets-level-ai.md): **90%** QA coverage of interactions, up from less than 1% (Vendor case study, captured by usedby 2026-10-08) - [QuinStreet](https://www.usedby.ai/case-studies/quinstreet-level-ai.md): story without a checked figure. (Vendor case study, captured by usedby 2026-10-08) ## Before you buy Read on Level AI’s own pages; the quote was found on the cited page. | Fact | Value | Source | Checked | |---|---|---|---| | Security | ISO 27001, SOC 2 Type II, HITRUST | [thelevel.ai](https://thelevel.ai/security) | 2026-10-08 | | Data processing terms | A data processing agreement is available. | [thelevel.ai](https://thelevel.ai/legal/dpa) | 2026-10-08 | | Integrations | Okta, Zoom, Slack, Intercom, Five9, Twilio, Amazon Connect, Talkdesk, Genesys, Zendesk, Salesforce, Snowflake | [thelevel.ai](https://thelevel.ai/integrations) | 2026-10-08 | ## Alternatives - [Sierra](https://www.usedby.ai/tools/sierra.md): 50 public customers. Compare: https://www.usedby.ai/compare/level-ai-vs-sierra.md - [Talkdesk](https://www.usedby.ai/tools/talkdesk.md): 47 public customers. Compare: https://www.usedby.ai/compare/level-ai-vs-talkdesk.md - [Cognigy](https://www.usedby.ai/tools/cognigy.md): 58 public customers. Compare: https://www.usedby.ai/compare/cognigy-vs-level-ai.md - [Intercom](https://www.usedby.ai/tools/intercom.md): 114 public customers. Compare: https://www.usedby.ai/compare/intercom-vs-level-ai.md - [Decagon](https://www.usedby.ai/tools/decagon.md): 43 public customers. Compare: https://www.usedby.ai/compare/decagon-vs-level-ai.md More: https://www.usedby.ai/alternatives/level-ai.md --- Source: https://www.usedby.ai/tools/level-ai · How we check: https://www.usedby.ai/methodology