# Who uses Lorikeet? 19 companies use Lorikeet on usedby: 16 confirmed, 3 observed and 0 signals. 5% of them are in Fintech & Payments. Confirmed or observed customers include Airwallex, Linktree and Amber. Latest check 2026-10-08: 19 of 19 companies checked, from 20 public sources. > AI customer concierge that resolves complex support tickets across phone, chat, email, SMS and WhatsApp. - Category: [Customer Service Automation](https://www.usedby.ai/tools/category/customer-service-automation.md) - Website: [lorikeetcx.ai](https://www.lorikeetcx.ai/) ## Customers Every line is a customer, at one of three proof levels: confirmed (a case study, a named quote or a press release), observed (the vendor shows the company on its own pages) or signal (a job post shows the company's employees use the tool, the weakest proof). The first public proof is the first public page we found, not an adoption date. | Company | Industry | Proof | First public proof | Source | |---|---|---|---|---| | [Airwallex](https://www.usedby.ai/companies/airwallex.md) | Fintech & Payments | Observed | — | [lorikeetcx.ai](https://www.lorikeetcx.ai/), captured 2026-10-08 | | [Linktree](https://www.usedby.ai/companies/linktree.md) | Marketing Tech | Confirmed | — | [lorikeetcx.ai](https://www.lorikeetcx.ai/customer-stories/learn-how-linktree-s-support-team-cut-first-response-time-to-1-minute-and-automated-complex-workflows-with-lorikeet), captured 2026-10-08 | | [Amber](https://www.usedby.ai/companies/amber.md) | — | Confirmed | — | [lorikeetcx.ai](https://www.lorikeetcx.ai/customer-stories/how-amber-uses-lorikeet-to-get-the-right-tickets-to-the-right-agents-including-their-ai-agent), captured 2026-10-08 | | [Arbor](https://www.usedby.ai/companies/arbor.md) | — | Confirmed | — | [lorikeetcx.ai](https://www.lorikeetcx.ai/customer-stories/lorikeet-helped-arbor-automate-complex-support-flows-across-13-states), captured 2026-10-08 | | [Breeze](https://www.usedby.ai/companies/breeze.md) | — | Confirmed | — | [lorikeetcx.ai](https://www.lorikeetcx.ai/customer-stories/how-breeze-used-lorikeet-to-build-for-support-scale-from-the-start), captured 2026-10-08 | | [Carmoola](https://www.usedby.ai/companies/carmoola.md) | — | Confirmed | — | [lorikeetcx.ai](https://www.lorikeetcx.ai/customer-stories/how-carmoola-resolves-60-of-support-end-to-end-with-lorikeet), captured 2026-10-08 | | [EasyKind](https://www.usedby.ai/companies/easykind.md) | — | Confirmed | — | [lorikeetcx.ai](https://www.lorikeetcx.ai/customer-stories/how-easykind-delivered-24-7-patient-support-without-increasing-headcount), captured 2026-10-08 | | [Eucalyptus](https://www.usedby.ai/companies/eucalyptus.md) | — | Confirmed | — | [lorikeetcx.ai](https://www.lorikeetcx.ai/customer-stories/how-eucalyptus-boosted-csat-10pts-with-lorikeet-triage), captured 2026-10-08 | | [Firm360](https://www.usedby.ai/companies/firm360.md) | — | Confirmed | — | [lorikeetcx.ai](https://www.lorikeetcx.ai/customer-stories/how-firm360-turned-its-support-stack-into-a-self-improving-system-with-ai), captured 2026-10-08 | | [Flex](https://www.usedby.ai/companies/flex.md) | Manufacturing | Confirmed | — | [lorikeetcx.ai](https://www.lorikeetcx.ai/customer-stories/lorikeet-helps-flex-scale-support-with-ai-agents-that-match-urgency-with-accuracy), captured 2026-10-08 | | [GiveCard](https://www.usedby.ai/companies/givecard.md) | — | Confirmed | — | [lorikeetcx.ai](https://www.lorikeetcx.ai/customer-stories/how-givecards-product-team-builds-its-own-support-workflows-with-lorikeet), captured 2026-10-08 | | [Hnry](https://www.usedby.ai/companies/hnry.md) | — | Confirmed | — | [lorikeetcx.ai](https://www.lorikeetcx.ai/customer-stories/how-hnry-went-from-zero-to-70-automation-through-the-hardest-week-of-the-year), captured 2026-10-08 | | [Magic Eden](https://www.usedby.ai/companies/magic-eden.md) | — | Confirmed | — | [lorikeetcx.ai](https://www.lorikeetcx.ai/customer-stories/how-nft-marketplace-magic-eden-use-lorikeet), captured 2026-10-08 | | [SageSure](https://www.usedby.ai/companies/sagesure.md) | — | Confirmed | — | [lorikeetcx.ai](https://www.lorikeetcx.ai/customer-stories/how-sagesure-keeps-its-operations-team-in-the-drivers-seat-with-lorikeet), captured 2026-10-08 | | [Summ](https://www.usedby.ai/companies/summ.md) | — | Confirmed | — | [lorikeetcx.ai](https://www.lorikeetcx.ai/customer-stories/how-summ-efficiently-handles-support-spikes-during-tax-time), captured 2026-10-08 | | [Taptap Send](https://www.usedby.ai/companies/taptap-send.md) | — | Confirmed | — | [lorikeetcx.ai](https://www.lorikeetcx.ai/customer-stories/how-taptap-send-supports-remittance-customers-across-80-markets-with-ai), captured 2026-10-08 | | [Wonderschool](https://www.usedby.ai/companies/wonderschool.md) | — | Confirmed | — | [lorikeetcx.ai](https://www.lorikeetcx.ai/customer-stories/how-wonderschool-answers-every-parent-call-with-ai), captured 2026-10-08 | | [Step](https://www.usedby.ai/companies/step.md) | — | Observed | — | [lorikeetcx.ai](https://www.lorikeetcx.ai/), captured 2026-10-08 | | [Talkspace](https://www.usedby.ai/companies/talkspace.md) | HealthTech & Digital Health | Observed | — | [lorikeetcx.ai](https://www.lorikeetcx.ai/), captured 2026-10-08 | ## Published results Reviewed stories only. A figure is the vendor’s or the customer’s claim, quoted with its label; usedby did not measure it. - [EasyKind](https://www.usedby.ai/case-studies/easykind-lorikeet.md): **92%** Reduction in email response time (24 hours to roughly two) (Vendor case study, captured by usedby 2026-10-08) - [Wonderschool](https://www.usedby.ai/case-studies/wonderschool-lorikeet.md): **100%** of parent calls answered, up from around 10% (Vendor case study, captured by usedby 2026-10-08) - [GiveCard](https://www.usedby.ai/case-studies/givecard-lorikeet.md): **60,000+** calls answered during the emergency program (Vendor case study, captured by usedby 2026-10-08) - [Hnry](https://www.usedby.ai/case-studies/hnry-lorikeet.md): **70%** of conversations automated at peak week (Vendor case study, captured by usedby 2026-10-08) - [Carmoola](https://www.usedby.ai/case-studies/carmoola-lorikeet.md): **60%** of inbound conversations resolved end-to-end (Vendor case study, captured by usedby 2026-10-08) - [Eucalyptus](https://www.usedby.ai/case-studies/eucalyptus-lorikeet.md): **90 seconds** Patient response time from Lorikeet (Vendor case study, captured by usedby 2026-10-08) - [Linktree](https://www.usedby.ai/case-studies/linktree-lorikeet.md): **90%** CSAT, paid customers (Vendor case study, captured by usedby 2026-10-08) - [Eucalyptus](https://www.usedby.ai/case-studies/eucalyptus-lorikeet-2.md): story without a checked figure. (Vendor case study, captured by usedby 2026-10-08) - [Firm360](https://www.usedby.ai/case-studies/firm360-lorikeet.md): story without a checked figure. (Vendor case study, captured by usedby 2026-10-08) - [SageSure](https://www.usedby.ai/case-studies/sagesure-lorikeet.md): story without a checked figure. (Vendor case study, captured by usedby 2026-10-08) - [Taptap Send](https://www.usedby.ai/case-studies/taptap-send-lorikeet.md): story without a checked figure. (Vendor case study, captured by usedby 2026-10-08) - [Arbor](https://www.usedby.ai/case-studies/arbor-lorikeet.md): story without a checked figure. (Vendor case study, captured by usedby 2026-10-08) ## Before you buy Read on Lorikeet’s own pages; the quote was found on the cited page. | Fact | Value | Source | Checked | |---|---|---|---| | Security | SOC 2 Type II, ISO 27001, HIPAA | [lorikeetcx.ai](https://www.lorikeetcx.ai/product/trust) | 2026-10-08 | | Data residency | US, Australia, EU | [lorikeetcx.ai](https://www.lorikeetcx.ai/product/trust) | 2026-10-08 | | Free trial | Free trial or free plan available. | [lorikeetcx.ai](https://www.lorikeetcx.ai/pricing) | 2026-10-08 | | Integrations | Zendesk, Intercom, Salesforce, HubSpot, Front, Help Scout, Kustomer, Slack, Genesys Cloud | [lorikeetcx.ai](https://www.lorikeetcx.ai/integrations) | 2026-10-08 | ## Alternatives - [Cognigy](https://www.usedby.ai/tools/cognigy.md): 58 public customers. Compare: https://www.usedby.ai/compare/cognigy-vs-lorikeet.md - [Intercom](https://www.usedby.ai/tools/intercom.md): 114 public customers. Compare: https://www.usedby.ai/compare/intercom-vs-lorikeet.md - [Sierra](https://www.usedby.ai/tools/sierra.md): 50 public customers. Compare: https://www.usedby.ai/compare/lorikeet-vs-sierra.md - [Sanas](https://www.usedby.ai/tools/sanas.md): 48 public customers. Compare: https://www.usedby.ai/compare/lorikeet-vs-sanas.md - [Talkdesk](https://www.usedby.ai/tools/talkdesk.md): 47 public customers. Compare: https://www.usedby.ai/compare/lorikeet-vs-talkdesk.md More: https://www.usedby.ai/alternatives/lorikeet.md --- Source: https://www.usedby.ai/tools/lorikeet · How we check: https://www.usedby.ai/methodology