# Who uses Observe Ai? 24 companies use Observe Ai on usedby: 23 confirmed, 1 observed and 0 signals. 13% of them are in Fintech & Payments. Confirmed or observed customers include Doordash, Asurion and Pearson. Latest check 2026-10-05: 23 of 24 companies checked, from 11 public sources. > Contact center AI platform with voice and chat agents, real-time agent assist and interaction analytics - Category: [Customer Service Automation](https://www.usedby.ai/tools/category/customer-service-automation.md) - Website: [observe.ai](https://www.observe.ai) ## Customers Every line is a customer, at one of three proof levels: confirmed (a case study, a named quote or a press release), observed (the vendor shows the company on its own pages) or signal (a job post shows the company's employees use the tool, the weakest proof). The first public proof is the first public page we found, not an adoption date. | Company | Industry | Proof | First public proof | Source | |---|---|---|---|---| | [Doordash](https://www.usedby.ai/companies/doordash.md) | Logistics & Supply Chain | Confirmed | — | [observe.ai](https://www.observe.ai/customers/doordash-scales-customer-centric-ai-across-19-000-agents-with-nearly-100-automated-quality-coverage), captured 2026-10-05 | | [Asurion](https://www.usedby.ai/companies/asurion.md) | Insurance & InsurTech | Confirmed | — | [observe.ai](https://www.observe.ai/customers), captured 2026-10-05 | | [Pearson](https://www.usedby.ai/companies/pearson.md) | EdTech & E-learning | Confirmed | — | [observe.ai](https://www.observe.ai/customers), captured 2026-10-05 | | [SoFi](https://www.usedby.ai/companies/sofi.md) | Fintech & Payments | Confirmed | — | [observe.ai](https://www.observe.ai/customers), captured 2026-10-05 | | [DailyPay](https://www.usedby.ai/companies/dailypay.md) | Fintech & Payments | Confirmed | — | [observe.ai](https://www.observe.ai/customers), captured 2026-10-05 | | [3CLogic](https://www.usedby.ai/companies/3clogic.md) | — | Confirmed | — | [observe.ai](https://www.observe.ai/customers), captured 2026-10-05 | | [Accolade](https://www.usedby.ai/companies/accolade.md) | HealthTech & Digital Health | Confirmed | — | [observe.ai](https://www.observe.ai/customers), captured 2026-10-05 | | [Affordable Care](https://www.usedby.ai/companies/affordable-care.md) | — | Confirmed | — | [observe.ai](https://www.observe.ai/customers), captured 2026-10-05 | | [American National Insurance](https://www.usedby.ai/companies/american-national-insurance.md) | Insurance & InsurTech | Confirmed | — | [observe.ai](https://www.observe.ai/customers/american-national-insurance), captured 2026-10-05 | | [Boundless Learning](https://www.usedby.ai/companies/boundless-learning.md) | — | Confirmed | — | [observe.ai](https://www.observe.ai/customers/boundless-learning-tm-expands-learner-access-with-proactive-ai-outreach), captured 2026-10-05 | | [Central Bank](https://www.usedby.ai/companies/central-bank.md) | — | Confirmed | — | [observe.ai](https://www.observe.ai/customers), captured 2026-10-05 | | [Clearwater Benefits](https://www.usedby.ai/companies/clearwater-benefits.md) | — | Confirmed | — | [observe.ai](https://www.observe.ai/customers/faster-verification-better-experience-clearwater-benefits-transformed-intake-with-voiceai), captured 2026-10-05 | | [Freeman](https://www.usedby.ai/companies/freeman.md) | — | Confirmed | — | [observe.ai](https://www.observe.ai/customers/freeman-company), captured 2026-10-05 | | [MaxorPlus](https://www.usedby.ai/companies/maxorplus.md) | — | Confirmed | — | [observe.ai](https://www.observe.ai/customers), captured 2026-10-05 | | [Nations Info](https://www.usedby.ai/companies/nations-info.md) | — | Confirmed | — | [observe.ai](https://www.observe.ai/customers), captured 2026-10-05 | | [Personify Health](https://www.usedby.ai/companies/personify-health.md) | — | Confirmed | — | [observe.ai](https://www.observe.ai/customers/personify-health), captured 2026-10-05 | | [signifyhealth](https://www.usedby.ai/companies/signifyhealth.md) | HealthTech & Digital Health | Confirmed | — | [observe.ai](https://www.observe.ai/customers), captured 2026-10-05 | | [Simple Online Healthcare](https://www.usedby.ai/companies/simple-online-healthcare.md) | — | Confirmed | — | [observe.ai](https://www.observe.ai/customers), captured 2026-10-05 | | [Super-Sod](https://www.usedby.ai/companies/super-sod.md) | — | Confirmed | — | [observe.ai](https://www.observe.ai/customers/super-sod), captured 2026-10-05 | | [Transcarent](https://www.usedby.ai/companies/transcarent.md) | — | Confirmed | — | [observe.ai](https://www.observe.ai/customers), captured 2026-10-05 | | [Trupanion](https://www.usedby.ai/companies/trupanion.md) | — | Confirmed | — | [observe.ai](https://www.observe.ai/customers/trupanion), captured 2026-10-05 | | [Verida](https://www.usedby.ai/companies/verida.md) | — | Confirmed | — | [observe.ai](https://www.observe.ai/customers/verida), captured 2026-10-05 | | [Woodforest National Bank](https://www.usedby.ai/companies/woodforest-national-bank.md) | Banking & Mortgages | Confirmed | — | [observe.ai](https://www.observe.ai/customers), captured 2026-10-05 | | [JG Wentworth](https://www.usedby.ai/companies/jg-wentworth.md) | Fintech & Payments | Observed | — | [observe.ai](https://www.observe.ai) | ## Published results Reviewed stories only. A figure is the vendor’s or the customer’s claim, quoted with its label; usedby did not measure it. - [Freeman](https://www.usedby.ai/case-studies/freeman-observe-ai.md): **10–11%** increase in net promoter score over 2 years (Vendor case study, captured by usedby 2026-10-05) - [Personify Health](https://www.usedby.ai/case-studies/personify-health-observe-ai.md): **100%** QA coverage of calls, up from 2% (Vendor case study, captured by usedby 2026-10-05) - [Clearwater Benefits](https://www.usedby.ai/case-studies/clearwater-benefits-observe-ai.md): **80%+** automated member verification (Vendor case study, captured by usedby 2026-10-05) - [Boundless Learning](https://www.usedby.ai/case-studies/boundless-learning-observe-ai.md): **90+** advisors able to focus on high-value (Vendor case study, captured by usedby 2026-10-05) - [Doordash](https://www.usedby.ai/case-studies/doordash-observe-ai.md): **~100%** Customer interactions automatically evaluated (Vendor case study, captured by usedby 2026-10-05) - [Verida](https://www.usedby.ai/case-studies/verida-observe-ai.md): story without a checked figure. (Vendor case study, captured by usedby 2026-10-05) ## Before you buy Read on Observe Ai’s own pages; the quote was found on the cited page. | Fact | Value | Source | Checked | |---|---|---|---| | Data residency | US, CA, EU, AU | [observe.ai](https://www.observe.ai/platform/trust-security-responsible-ai) | 2026-10-07 | | Integrations | Salesforce, ServiceNow, Shopify, Slack from Salesforce, Snowflake, Tableau from Salesforce, Talkdesk, Genesys, Five9, Zendesk, Zoom, Amazon Connect | [observe.ai](https://www.observe.ai/platform/integrations) | 2026-10-07 | ## Alternatives - [Intercom](https://www.usedby.ai/tools/intercom.md): 114 public customers. Compare: https://www.usedby.ai/compare/intercom-vs-observe-ai.md - [Sierra](https://www.usedby.ai/tools/sierra.md): 50 public customers. Compare: https://www.usedby.ai/compare/observe-ai-vs-sierra.md - [Sanas](https://www.usedby.ai/tools/sanas.md): 48 public customers. Compare: https://www.usedby.ai/compare/observe-ai-vs-sanas.md - [Cognigy](https://www.usedby.ai/tools/cognigy.md): 58 public customers. Compare: https://www.usedby.ai/compare/cognigy-vs-observe-ai.md - [Talkdesk](https://www.usedby.ai/tools/talkdesk.md): 47 public customers. Compare: https://www.usedby.ai/compare/observe-ai-vs-talkdesk.md More: https://www.usedby.ai/alternatives/observe-ai.md --- Source: https://www.usedby.ai/tools/observe-ai · How we check: https://www.usedby.ai/methodology