# Who uses Parloa? 36 companies use Parloa on usedby: 24 confirmed, 12 observed and 0 signals. 19% of them are in Insurance & InsurTech. Confirmed or observed customers include Microsoft, KPMG and PWC. Latest check 2026-10-03: 29 of 36 companies checked, from 6 public sources. > Platform to build, deploy and manage AI agents for enterprise customer service - Category: [Customer Service Automation](https://www.usedby.ai/tools/category/customer-service-automation.md) - Website: [parloa.com](https://www.parloa.com/) ## Customers Every line is a customer, at one of three proof levels: confirmed (a case study, a named quote or a press release), observed (the vendor shows the company on its own pages) or signal (a job post shows the company's employees use the tool, the weakest proof). The first public proof is the first public page we found, not an adoption date. | Company | Industry | Proof | First public proof | Source | |---|---|---|---|---| | [Microsoft](https://www.usedby.ai/companies/microsoft.md) | IT Services & System Integration | Observed | — | [parloa.com](https://www.parloa.com/) | | [KPMG](https://www.usedby.ai/companies/kpmg.md) | Accounting & Audit | Confirmed | — | [parloa.com](https://www.parloa.com/customers/), captured 2026-10-03 | | [PWC](https://www.usedby.ai/companies/pwc.md) | Accounting & Audit | Confirmed | — | [parloa.com](https://www.parloa.com/customers/), captured 2026-10-03 | | [SAP](https://www.usedby.ai/companies/sap.md) | IT Services & System Integration | Confirmed | — | [parloa.com](https://www.parloa.com/), captured 2026-10-03 | | [Accenture](https://www.usedby.ai/companies/accenture.md) | IT Services & System Integration | Observed | — | [parloa.com](https://www.parloa.com/) | | [Booking.com](https://www.usedby.ai/companies/booking-com.md) | Travel & Hospitality | Observed | — | [parloa.com](https://www.parloa.com/customers/), captured 2026-10-03 | | [DECATHLON](https://www.usedby.ai/companies/decathlon.md) | Retail | Confirmed | — | [parloa.com](https://www.parloa.com/customers/decathlon/), captured 2026-10-03 | | [Swiss Life](https://www.usedby.ai/companies/swiss-life.md) | Insurance & InsurTech | Confirmed | — | [parloa.com](https://www.parloa.com/customers/), captured 2026-10-03 | | [Generali](https://www.usedby.ai/companies/generali.md) | Insurance & InsurTech | Observed | — | [parloa.com](https://www.parloa.com/) | | [Sun Life](https://www.usedby.ai/companies/sun-life.md) | Insurance & InsurTech | Observed | — | [parloa.com](https://www.parloa.com/) | | [TeamViewer](https://www.usedby.ai/companies/teamviewer.md) | IT Services & System Integration | Observed | — | [parloa.com](https://www.parloa.com/) | | [TUI GROUP](https://www.usedby.ai/companies/tui-group.md) | Travel & Hospitality | Confirmed | — | [parloa.com](https://www.parloa.com/customers/), captured 2026-10-03 | | [ATU](https://www.usedby.ai/companies/atu.md) | — | Confirmed | — | [parloa.com](https://www.parloa.com/customers/), captured 2026-10-03 | | [AUTO1 Group](https://www.usedby.ai/companies/auto1-group.md) | — | Confirmed | — | [parloa.com](https://www.parloa.com/customers/), captured 2026-10-03 | | [BarmeniaGothaer](https://www.usedby.ai/companies/barmeniagothaer.md) | Insurance & InsurTech | Confirmed | — | [parloa.com](https://www.parloa.com/customers/), captured 2026-10-03 | | [DOMCURA AG](https://www.usedby.ai/companies/domcura-ag.md) | — | Confirmed | — | [parloa.com](https://www.parloa.com/customers/), captured 2026-10-03 | | [evm](https://www.usedby.ai/companies/evm.md) | — | Confirmed | — | [parloa.com](https://www.parloa.com/customers/), captured 2026-10-03 | | [GESOBAU AG](https://www.usedby.ai/companies/gesobau-ag.md) | Real Estate Assets | Confirmed | — | [parloa.com](https://www.parloa.com/customers/), captured 2026-10-03 | | [HSE](https://www.usedby.ai/companies/hse.md) | — | Confirmed | — | [parloa.com](https://www.parloa.com/customers/hse/), captured 2026-10-03 | | [kinoheld GmbH](https://www.usedby.ai/companies/kinoheld-gmbh.md) | — | Confirmed | — | [parloa.com](https://www.parloa.com/customers/), captured 2026-10-03 | | [MAINGAU](https://www.usedby.ai/companies/maingau.md) | Energy, Utilities & Cleantech | Confirmed | — | [parloa.com](https://www.parloa.com/customers/maingau/), captured 2026-10-03 | | [Münchener Verein Insurance Group](https://www.usedby.ai/companies/munchener-verein-insurance-group.md) | Insurance & InsurTech | Confirmed | — | [parloa.com](https://www.parloa.com/customers/), captured 2026-10-03 | | [Nord-Ostsee Automobile](https://www.usedby.ai/companies/nord-ostsee-automobile.md) | — | Confirmed | — | [parloa.com](https://www.parloa.com/customers/), captured 2026-10-03 | | [OBI](https://www.usedby.ai/companies/obi.md) | Retail | Confirmed | — | [parloa.com](https://www.parloa.com/customers/), captured 2026-10-03 | | [rhenag](https://www.usedby.ai/companies/rhenag.md) | Energy, Utilities & Cleantech | Confirmed | — | [parloa.com](https://www.parloa.com/customers/), captured 2026-10-03 | | [Schwäbisch Hall](https://www.usedby.ai/companies/schwabisch-hall.md) | Banking & Mortgages | Confirmed | — | [parloa.com](https://www.parloa.com/customers/), captured 2026-10-03 | | [Uelzener Allgemeine Versicherungs-Gesellschaft a.G](https://www.usedby.ai/companies/uelzener-allgemeine-versicherungs-gesellschaft-a-g.md) | Insurance & InsurTech | Confirmed | — | [parloa.com](https://www.parloa.com/customers/), captured 2026-10-03 | | [Waterfield Tech](https://www.usedby.ai/companies/waterfield-tech.md) | — | Confirmed | — | [parloa.com](https://www.parloa.com/), captured 2026-10-03 | | [WESER-KURIER Mediengruppe](https://www.usedby.ai/companies/weser-kurier-mediengruppe.md) | Media & Publishing | Confirmed | — | [parloa.com](https://www.parloa.com/), captured 2026-10-03 | | [Württembergische Versicherung](https://www.usedby.ai/companies/wurttembergische-versicherung.md) | Insurance & InsurTech | Confirmed | — | [parloa.com](https://www.parloa.com/customers/how-wuerttembergische-versicherung-cut-wait-times-by-33-with-parloas-ai--agent/), captured 2026-10-03 | | [Fever](https://www.usedby.ai/companies/fever.md) | — | Observed | — | [parloa.com](https://www.parloa.com/customers/), captured 2026-10-03 | | [HealthEquity](https://www.usedby.ai/companies/healthequity.md) | — | Observed | — | [parloa.com](https://www.parloa.com/customers/), captured 2026-10-03 | | [Spotnana](https://www.usedby.ai/companies/spotnana.md) | — | Observed | — | [parloa.com](https://www.parloa.com/customers/), captured 2026-10-03 | | [Zalando](https://www.usedby.ai/companies/zalando.md) | — | Observed | — | [parloa.com](https://www.parloa.com/), captured 2026-10-03 | | [FITON](https://www.usedby.ai/companies/fiton.md) | HealthTech & Digital Health | Observed | — | [parloa.com](https://www.parloa.com/) | | [FIVERTY](https://www.usedby.ai/companies/fiverty.md) | Cybersecurity | Observed | — | [parloa.com](https://www.parloa.com/) | ## Published results Reviewed stories only. A figure is the vendor’s or the customer’s claim, quoted with its label; usedby did not measure it. - [MAINGAU](https://www.usedby.ai/case-studies/maingau-parloa.md): **+20%** additional automation rate (Vendor case study, published 2026-05-13) - [HSE](https://www.usedby.ai/case-studies/hse-parloa.md): **10%** AI agent cross-sell rate (Vendor case study, published 2025-07-24) - [DECATHLON](https://www.usedby.ai/case-studies/decathlon-parloa.md): **500,000+** interactions per year (Vendor case study, published 2025-07-24) ## Before you buy Read on Parloa’s own pages; the quote was found on the cited page. | Fact | Value | Source | Checked | |---|---|---|---| | Security | ISO 27001, SOC 2 Type II, PCI DSS, HIPAA | [parloa.com](https://www.parloa.com/platform/enterprise-security-governance/) | 2026-10-05 | | Data processing terms | A data processing agreement is available. | [trust.parloa.com](https://trust.parloa.com/) | 2026-10-05 | | Integrations | Zendesk, Salesforce, Microsoft Dynamics 365, ServiceNow | [parloa.com](https://www.parloa.com/platform/integrations/) | 2026-10-05 | ## Alternatives - [Cognigy](https://www.usedby.ai/tools/cognigy.md): 58 public customers. Compare: https://www.usedby.ai/compare/cognigy-vs-parloa.md - [Sierra](https://www.usedby.ai/tools/sierra.md): 50 public customers. Compare: https://www.usedby.ai/compare/parloa-vs-sierra.md - [Intercom](https://www.usedby.ai/tools/intercom.md): 114 public customers. Compare: https://www.usedby.ai/compare/intercom-vs-parloa.md - [Sanas](https://www.usedby.ai/tools/sanas.md): 48 public customers. Compare: https://www.usedby.ai/compare/parloa-vs-sanas.md - [Talkdesk](https://www.usedby.ai/tools/talkdesk.md): 47 public customers. Compare: https://www.usedby.ai/compare/parloa-vs-talkdesk.md More: https://www.usedby.ai/alternatives/parloa.md --- Source: https://www.usedby.ai/tools/parloa · How we check: https://www.usedby.ai/methodology