# Who uses PolyAI? 18 companies use PolyAI on usedby: 14 confirmed, 4 observed and 0 signals. 6% of them are in Banking & Mortgages. Confirmed or observed customers include Atos, Audibel and Carter's. Latest check 2026-10-08: 18 of 18 companies checked, from 14 public sources. > Enterprise voice AI agents that answer customer phone calls in natural, multilingual conversation. - Category: [AI Phone Agents](https://www.usedby.ai/tools/category/ai-phone-agents.md) - Website: [poly.ai](https://poly.ai/) ## Customers Every line is a customer, at one of three proof levels: confirmed (a case study, a named quote or a press release), observed (the vendor shows the company on its own pages) or signal (a job post shows the company's employees use the tool, the weakest proof). The first public proof is the first public page we found, not an adoption date. | Company | Industry | Proof | First public proof | Source | |---|---|---|---|---| | [Atos](https://www.usedby.ai/companies/atos.md) | IT Services & System Integration | Confirmed | — | [poly.ai](https://poly.ai/customers/atos), captured 2026-10-08 | | [Audibel](https://www.usedby.ai/companies/audibel.md) | — | Confirmed | — | [poly.ai](https://poly.ai/customers/audibel), captured 2026-10-08 | | [Carter's](https://www.usedby.ai/companies/carter-s.md) | — | Confirmed | — | [poly.ai](https://poly.ai/customers/carter's), captured 2026-10-08 | | [Diamond Recovery](https://www.usedby.ai/companies/diamond-recovery.md) | — | Confirmed | — | [poly.ai](https://poly.ai/customers/diamond-recovery), captured 2026-10-08 | | [Fogo de Chão](https://www.usedby.ai/companies/fogo-de-chao.md) | — | Confirmed | — | [poly.ai](https://poly.ai/customers/fogodechao), captured 2026-10-08 | | [Hawksmoor](https://www.usedby.ai/companies/hawksmoor.md) | — | Confirmed | — | [poly.ai](https://poly.ai/customers/hawksmoor), captured 2026-10-08 | | [Howard Brown Health](https://www.usedby.ai/companies/howard-brown-health.md) | — | Confirmed | — | [poly.ai](https://poly.ai/customers/howardbrownhealth), captured 2026-10-08 | | [Peppermill Resort Spa Casino](https://www.usedby.ai/companies/peppermill-resort-spa-casino.md) | — | Confirmed | — | [poly.ai](https://poly.ai/customers/how-peppermill-resort-spa-casino-achieved-187-roi-on-labor-cost-savings-with-polyai), captured 2026-10-08 | | [Quicken](https://www.usedby.ai/companies/quicken.md) | — | Confirmed | — | [poly.ai](https://poly.ai/customers/quicken), captured 2026-10-08 | | [SafeRide Health](https://www.usedby.ai/companies/saferide-health.md) | — | Confirmed | — | [poly.ai](https://poly.ai/customers/saferide), captured 2026-10-08 | | [Simplyhealth](https://www.usedby.ai/companies/simplyhealth.md) | — | Confirmed | — | [poly.ai](https://poly.ai/customers/simplyhealth), captured 2026-10-08 | | [The Melting Pot](https://www.usedby.ai/companies/the-melting-pot.md) | — | Confirmed | — | [poly.ai](https://poly.ai/resources/case-studies), captured 2026-10-08 | | [UniCredit](https://www.usedby.ai/companies/unicredit.md) | — | Confirmed | — | [poly.ai](https://poly.ai/resources/case-studies), captured 2026-10-08 | | [AdaptHealth](https://www.usedby.ai/companies/adapthealth.md) | — | Observed | — | [poly.ai](https://poly.ai/), captured 2026-10-08 | | [Foot Locker](https://www.usedby.ai/companies/foot-locker.md) | — | Observed | — | [poly.ai](https://poly.ai/), captured 2026-10-08 | | [Metro Bank](https://www.usedby.ai/companies/metro-bank.md) | — | Observed | — | [poly.ai](https://poly.ai/), captured 2026-10-08 | | [NatWest](https://www.usedby.ai/companies/natwest.md) | Banking & Mortgages | Observed | — | [poly.ai](https://poly.ai/), captured 2026-10-08 | | [PG](https://www.usedby.ai/companies/pg.md) | Energy, Utilities & Cleantech | Confirmed | — | [poly.ai](https://poly.ai/), captured 2026-10-08 | ## Published results Reviewed stories only. A figure is the vendor’s or the customer’s claim, quoted with its label; usedby did not measure it. - [Simplyhealth](https://www.usedby.ai/case-studies/simplyhealth-polyai.md): **25%** calls fully resolved by the voice assistant (Vendor case study, published 2023-09-17) - [Atos](https://www.usedby.ai/case-studies/atos-polyai.md): **30%** reduction in agent call volumes (Vendor case study, published 2023-10-28) - [Howard Brown Health](https://www.usedby.ai/case-studies/howard-brown-health-polyai.md): **72%** reduction in Average Handle Time for routine (Vendor case study, published 2025-04-02) - [Peppermill Resort Spa Casino](https://www.usedby.ai/case-studies/peppermill-resort-spa-casino-polyai.md): **187%** ROI on labor cost savings (Vendor case study, published 2025-07-15) - [Hawksmoor](https://www.usedby.ai/case-studies/hawksmoor-polyai.md): **80,000** covers booked since July 2025 (Vendor case study, published 2026-03-16) - [Audibel](https://www.usedby.ai/case-studies/audibel-polyai.md): **87%** Reduction in call wait times (Vendor case study, published 2026-05-21) - [Carter's](https://www.usedby.ai/case-studies/carter-s-polyai.md): **60%** reduction in seasonal hiring (Vendor case study, published 2026-05-29) - [SafeRide Health](https://www.usedby.ai/case-studies/saferide-health-polyai.md): **1M** calls answered every month (Vendor case study, published 2026-05-29) ## Before you buy Read on PolyAI’s own pages; the quote was found on the cited page. | Fact | Value | Source | Checked | |---|---|---|---| | Security | ISO 27001 | [poly.ai](https://poly.ai/security) | 2026-10-08 | | Data processing terms | A data processing agreement is available. | [poly.ai](https://poly.ai/dpa) | 2026-10-08 | | Integrations | Salesforce, Zendesk, NICE CXone, Amazon Connect, Genesys, Webex, Five9 | [docs.poly.ai](https://docs.poly.ai/integrations/introduction) | 2026-10-08 | ## Alternatives - [Regal](https://www.usedby.ai/tools/regal.md): 40 public customers. Compare: https://www.usedby.ai/compare/polyai-vs-regal.md - [Retell AI](https://www.usedby.ai/tools/retell-ai.md): 32 public customers. Compare: https://www.usedby.ai/compare/polyai-vs-retell-ai.md - [Hippocratic AI](https://www.usedby.ai/tools/hippocratic-ai.md): 28 public customers. Compare: https://www.usedby.ai/compare/hippocratic-ai-vs-polyai.md More: https://www.usedby.ai/alternatives/polyai.md --- Source: https://www.usedby.ai/tools/polyai · How we check: https://www.usedby.ai/methodology