# Who uses Pylon? 35 companies use Pylon on usedby: 25 confirmed, 10 observed and 0 signals. 20% of them are in DevTools & Infrastructure. Confirmed or observed customers include Airtable, Retool and Amplitude. Latest check 2026-10-08: 35 of 35 companies checked, from 20 public sources. > Agentic support platform for B2B companies across Slack, Teams, email, chat and tickets. - Category: [Customer Service Automation](https://www.usedby.ai/tools/category/customer-service-automation.md) - Website: [usepylon.com](https://www.usepylon.com/) ## Customers Every line is a customer, at one of three proof levels: confirmed (a case study, a named quote or a press release), observed (the vendor shows the company on its own pages) or signal (a job post shows the company's employees use the tool, the weakest proof). The first public proof is the first public page we found, not an adoption date. | Company | Industry | Proof | First public proof | Source | |---|---|---|---|---| | [Airtable](https://www.usedby.ai/companies/airtable.md) | DevTools & Infrastructure | Observed | — | [usepylon.com](https://www.usepylon.com/case-study), captured 2026-10-08 | | [Retool](https://www.usedby.ai/companies/retool.md) | DevTools & Infrastructure | Observed | — | [usepylon.com](https://www.usepylon.com/case-study), captured 2026-10-08 | | [Amplitude](https://www.usedby.ai/companies/amplitude.md) | Data & Analytics | Observed | — | [usepylon.com](https://www.usepylon.com/case-study), captured 2026-10-08 | | [Ada](https://www.usedby.ai/companies/ada.md) | — | Confirmed | — | [usepylon.com](https://www.usepylon.com/case-study/ada), captured 2026-10-08 | | [AssemblyAI](https://www.usedby.ai/companies/assemblyai.md) | Artificial Intelligence | Confirmed | — | [usepylon.com](https://www.usepylon.com/case-study), captured 2026-10-08 | | [Builder.io](https://www.usedby.ai/companies/builder-io.md) | — | Confirmed | — | [usepylon.com](https://www.usepylon.com/case-study/builder-io), captured 2026-10-08 | | [Coalesce](https://www.usedby.ai/companies/coalesce.md) | — | Confirmed | — | [usepylon.com](https://www.usepylon.com/case-study/coalesce), captured 2026-10-08 | | [CodeRabbit](https://www.usedby.ai/companies/coderabbit.md) | DevTools & Infrastructure | Confirmed | — | [usepylon.com](https://www.usepylon.com/case-study/coderabbit), captured 2026-10-08 | | [Cognition](https://www.usedby.ai/companies/cognition.md) | — | Confirmed | — | [usepylon.com](https://www.usepylon.com/), captured 2026-10-08 | | [DataGrail](https://www.usedby.ai/companies/datagrail.md) | — | Confirmed | — | [usepylon.com](https://www.usepylon.com/case-study/datagrail), captured 2026-10-08 | | [Finch](https://www.usedby.ai/companies/finch.md) | — | Confirmed | — | [usepylon.com](https://www.usepylon.com/case-study/finch), captured 2026-10-08 | | [Findigs](https://www.usedby.ai/companies/findigs.md) | — | Confirmed | — | [usepylon.com](https://www.usepylon.com/case-study), captured 2026-10-08 | | [Hightouch](https://www.usedby.ai/companies/hightouch.md) | Marketing Tech | Confirmed | — | [usepylon.com](https://www.usepylon.com/case-study/hightouch), captured 2026-10-08 | | [HockeyStack](https://www.usedby.ai/companies/hockeystack.md) | — | Confirmed | — | [usepylon.com](https://www.usepylon.com/case-study/hockeystack), captured 2026-10-08 | | [Lightdash](https://www.usedby.ai/companies/lightdash.md) | — | Confirmed | — | [usepylon.com](https://www.usepylon.com/case-study/lightdash), captured 2026-10-08 | | [Material Security](https://www.usedby.ai/companies/material-security.md) | Cybersecurity | Confirmed | — | [usepylon.com](https://www.usepylon.com/case-study/material), captured 2026-10-08 | | [OneSchema](https://www.usedby.ai/companies/oneschema.md) | — | Confirmed | — | [usepylon.com](https://www.usepylon.com/case-study/one-schema), captured 2026-10-08 | | [Replo](https://www.usedby.ai/companies/replo.md) | — | Confirmed | — | [usepylon.com](https://www.usepylon.com/case-study/replo), captured 2026-10-08 | | [Sardine](https://www.usedby.ai/companies/sardine.md) | — | Confirmed | — | [usepylon.com](https://www.usepylon.com/case-study/sardine), captured 2026-10-08 | | [Starbridge](https://www.usedby.ai/companies/starbridge.md) | — | Confirmed | — | [usepylon.com](https://www.usepylon.com/case-study/starbridge), captured 2026-10-08 | | [Together.ai](https://www.usedby.ai/companies/together-ai.md) | Artificial Intelligence | Confirmed | — | [usepylon.com](https://www.usepylon.com/case-study), captured 2026-10-08 | | [Wispr](https://www.usedby.ai/companies/wispr.md) | — | Confirmed | — | [usepylon.com](https://www.usepylon.com/case-study), captured 2026-10-08 | | [Braintrust](https://www.usedby.ai/companies/braintrust.md) | — | Observed | — | [usepylon.com](https://www.usepylon.com/case-study), captured 2026-10-08 | | [fal](https://www.usedby.ai/companies/fal.md) | Artificial Intelligence | Observed | — | [usepylon.com](https://www.usepylon.com/case-study), captured 2026-10-08 | | [Flow](https://www.usedby.ai/companies/flow.md) | — | Observed | — | [usepylon.com](https://www.usepylon.com/), captured 2026-10-08 | | [incident.io](https://www.usedby.ai/companies/incident-io.md) | DevTools & Infrastructure | Observed | — | [usepylon.com](https://www.usepylon.com/case-study), captured 2026-10-08 | | [LangChain](https://www.usedby.ai/companies/langchain.md) | DevTools & Infrastructure | Observed | — | [usepylon.com](https://www.usepylon.com/case-study), captured 2026-10-08 | | [Loop](https://www.usedby.ai/companies/loop.md) | Marketing Tech | Confirmed | — | [usepylon.com](https://www.usepylon.com/case-study), captured 2026-10-08 | | [Retell AI](https://www.usedby.ai/companies/retell-ai.md) | Artificial Intelligence | Confirmed | — | [usepylon.com](https://www.usepylon.com/case-study/retell-ai), captured 2026-10-08 | | [Writer](https://www.usedby.ai/companies/writer.md) | Marketing Tech | Confirmed | — | [usepylon.com](https://www.usepylon.com/case-study/writer), captured 2026-10-08 | | [Linear](https://www.usedby.ai/companies/linear.md) | DevTools & Infrastructure | Observed | — | [usepylon.com](https://www.usepylon.com/case-study), captured 2026-10-08 | | [Merge](https://www.usedby.ai/companies/merge.md) | DevTools & Infrastructure | Confirmed | — | [usepylon.com](https://www.usepylon.com/case-study), captured 2026-10-08 | | [Vellum](https://www.usedby.ai/companies/vellum.md) | Artificial Intelligence | Confirmed | — | [usepylon.com](https://www.usepylon.com/case-study/vellum), captured 2026-10-08 | | [Baseten](https://www.usedby.ai/companies/baseten.md) | Artificial Intelligence | Observed | — | [usepylon.com](https://www.usepylon.com/case-study), captured 2026-10-08 | | [Rootly](https://www.usedby.ai/companies/rootly.md) | IT Services & System Integration | Confirmed | — | [usepylon.com](https://www.usepylon.com/case-study/rootly), captured 2026-10-08 | ## Published results Reviewed stories only. A figure is the vendor’s or the customer’s claim, quoted with its label; usedby did not measure it. - [Ada](https://www.usedby.ai/case-studies/ada-pylon.md): **2 weeks** Migration time from Zendesk to Pylon (Vendor case study, captured by usedby 2026-10-08) - [Coalesce](https://www.usedby.ai/case-studies/coalesce-pylon.md): **~40%** Reduction in time spent preparing for customer (Vendor case study, captured by usedby 2026-10-08) - [CodeRabbit](https://www.usedby.ai/case-studies/coderabbit-pylon.md): **99%** faster resolution time despite 10x ticket volume (Vendor case study, captured by usedby 2026-10-08) - [DataGrail](https://www.usedby.ai/case-studies/datagrail-pylon.md): **6** data sources consolidated into single customer (Vendor case study, captured by usedby 2026-10-08) - [Finch](https://www.usedby.ai/case-studies/finch-pylon.md): **~20 hours per week** Time saved across teams on context switching and manual research (Vendor case study, captured by usedby 2026-10-08) - [Hightouch](https://www.usedby.ai/case-studies/hightouch-pylon.md): **75%** increase in rate of customers self-serving into (Vendor case study, captured by usedby 2026-10-08) - [Material Security](https://www.usedby.ai/case-studies/material-security-pylon.md): **90%** Share of customers who prefer to receive support (Vendor case study, captured by usedby 2026-10-08) - [Replo](https://www.usedby.ai/case-studies/replo-pylon.md): **2 weeks** Migration time from Zendesk to Pylon (Vendor case study, captured by usedby 2026-10-08) - [Retell AI](https://www.usedby.ai/case-studies/retell-ai-pylon.md): **80%** L1 tickets automated or deflected by AI (Vendor case study, captured by usedby 2026-10-08) - [HockeyStack](https://www.usedby.ai/case-studies/hockeystack-pylon.md): story without a checked figure. (Vendor case study, captured by usedby 2026-10-08) - [Lightdash](https://www.usedby.ai/case-studies/lightdash-pylon.md): story without a checked figure. (Vendor case study, captured by usedby 2026-10-08) - [OneSchema](https://www.usedby.ai/case-studies/oneschema-pylon.md): story without a checked figure. (Vendor case study, captured by usedby 2026-10-08) 12 of 16 stories shown. Every story: https://www.usedby.ai/case-studies ## Before you buy Read on Pylon’s own pages; the quote was found on the cited page. | Fact | Value | Source | Checked | |---|---|---|---| | Data processing terms | A data processing agreement is available. | [usepylon.com](https://www.usepylon.com/security) | 2026-10-08 | | Integrations | Slack, Microsoft Teams, Telegram, Granola, Outlook Calendar, Google Meet, Incident.io, Redshift, Shortcut, PagerDuty | [usepylon.com](https://www.usepylon.com/integrations/slack) | 2026-10-08 | ## Alternatives - [Intercom](https://www.usedby.ai/tools/intercom.md): 114 public customers. Compare: https://www.usedby.ai/compare/intercom-vs-pylon.md - [Sierra](https://www.usedby.ai/tools/sierra.md): 50 public customers. Compare: https://www.usedby.ai/compare/pylon-vs-sierra.md - [Cognigy](https://www.usedby.ai/tools/cognigy.md): 58 public customers. Compare: https://www.usedby.ai/compare/cognigy-vs-pylon.md - [Sanas](https://www.usedby.ai/tools/sanas.md): 48 public customers. Compare: https://www.usedby.ai/compare/pylon-vs-sanas.md - [Talkdesk](https://www.usedby.ai/tools/talkdesk.md): 47 public customers. Compare: https://www.usedby.ai/compare/pylon-vs-talkdesk.md More: https://www.usedby.ai/alternatives/pylon.md --- Source: https://www.usedby.ai/tools/pylon · How we check: https://www.usedby.ai/methodology