# Who uses Rasa? 17 companies use Rasa on usedby: 16 confirmed, 1 observed and 0 signals. 12% of them are in DevTools & Infrastructure. Confirmed or observed customers include T-Mobile, Autodesk and Deutsche Telekom. Latest check 2026-10-08: 17 of 17 companies checked, from 17 public sources. > Platform for building enterprise chat and voice AI agents that combine LLMs with deterministic business logic. - Category: [Chatbots & Live Chat](https://www.usedby.ai/tools/category/chatbots-live-chat.md) - Website: [rasa.com](https://rasa.com/) ## Customers Every line is a customer, at one of three proof levels: confirmed (a case study, a named quote or a press release), observed (the vendor shows the company on its own pages) or signal (a job post shows the company's employees use the tool, the weakest proof). The first public proof is the first public page we found, not an adoption date. | Company | Industry | Proof | First public proof | Source | |---|---|---|---|---| | [T-Mobile](https://www.usedby.ai/companies/t-mobile.md) | Telecommunications | Confirmed | — | [rasa.com](https://rasa.com/customers/t-mobile), captured 2026-10-08 | | [Autodesk](https://www.usedby.ai/companies/autodesk.md) | DevTools & Infrastructure | Confirmed | — | [rasa.com](https://rasa.com/customers/autodesk), captured 2026-10-08 | | [Deutsche Telekom](https://www.usedby.ai/companies/deutsche-telekom.md) | Telecommunications | Confirmed | — | [rasa.com](https://rasa.com/customers/deutsche-telekom-cs), captured 2026-10-08 | | [N26](https://www.usedby.ai/companies/n26.md) | Fintech & Payments | Confirmed | — | [rasa.com](https://rasa.com/customers/n26), captured 2026-10-08 | | [Albert Heijn](https://www.usedby.ai/companies/albert-heijn.md) | — | Confirmed | — | [rasa.com](https://rasa.com/customers/albert-heijn), captured 2026-10-08 | | [Eddy Travels](https://www.usedby.ai/companies/eddy-travels.md) | — | Confirmed | — | [rasa.com](https://rasa.com/customers/eddy-travels), captured 2026-10-08 | | [Groupe IMA](https://www.usedby.ai/companies/groupe-ima.md) | — | Confirmed | — | [rasa.com](https://rasa.com/customers/groupe-ima), captured 2026-10-08 | | [Helvetia](https://www.usedby.ai/companies/helvetia.md) | — | Confirmed | — | [rasa.com](https://rasa.com/customers/helvetia), captured 2026-10-08 | | [JetBrains](https://www.usedby.ai/companies/jetbrains.md) | DevTools & Infrastructure | Confirmed | — | [rasa.com](https://rasa.com/customers/jetbrains), captured 2026-10-08 | | [Lemonade](https://www.usedby.ai/companies/lemonade.md) | Insurance & InsurTech | Confirmed | — | [rasa.com](https://rasa.com/customers/lemonade), captured 2026-10-08 | | [nib insurance](https://www.usedby.ai/companies/nib-insurance.md) | — | Confirmed | — | [rasa.com](https://rasa.com/), captured 2026-10-08 | | [PicPay](https://www.usedby.ai/companies/picpay.md) | — | Confirmed | — | [rasa.com](https://rasa.com/customers/picpay), captured 2026-10-08 | | [Providence](https://www.usedby.ai/companies/providence.md) | — | Confirmed | — | [rasa.com](https://rasa.com/customers/providence-health), captured 2026-10-08 | | [Raiffeisen](https://www.usedby.ai/companies/raiffeisen.md) | — | Confirmed | — | [rasa.com](https://rasa.com/customers/raiffeisen), captured 2026-10-08 | | [Swisscom](https://www.usedby.ai/companies/swisscom.md) | — | Confirmed | — | [rasa.com](https://rasa.com/customers/swisscom), captured 2026-10-08 | | [Tia Health](https://www.usedby.ai/companies/tia-health.md) | — | Confirmed | — | [rasa.com](https://rasa.com/customers), captured 2026-10-08 | | [SmartRecruiters](https://www.usedby.ai/companies/smartrecruiters.md) | — | Observed | — | [rasa.com](https://rasa.com/customers), captured 2026-10-08 | ## Published results Reviewed stories only. A figure is the vendor’s or the customer’s claim, quoted with its label; usedby did not measure it. - [Lemonade](https://www.usedby.ai/case-studies/lemonade-rasa.md): **half a million homes** homes insured by Lemonade as of April, 2019 (Vendor case study, captured by usedby 2026-10-08) - [PicPay](https://www.usedby.ai/case-studies/picpay-rasa.md): **3,000** transactions handled by the assistant in the first (Vendor case study, captured by usedby 2026-10-08) - [T-Mobile](https://www.usedby.ai/case-studies/t-mobile-rasa.md): **25%** Self-service customers (Vendor case study, published 2025-01-01) - [Deutsche Telekom](https://www.usedby.ai/case-studies/deutsche-telekom-rasa-2.md): **38M+** interactions handled by AI (Vendor case study, captured by usedby 2026-10-08) - [Providence](https://www.usedby.ai/case-studies/providence-health-rasa.md): **160K+** Unique monthly user conversations (Vendor case study, captured by usedby 2026-10-08) - [Swisscom](https://www.usedby.ai/case-studies/swisscom-rasa.md): **50%** Reduction in operational costs (Vendor case study, captured by usedby 2026-10-08) - [N26](https://www.usedby.ai/case-studies/n26-rasa.md): **20%** share of customer service requests handled by the AI assistant (Vendor case study, captured by usedby 2026-10-08) - [Deutsche Telekom](https://www.usedby.ai/case-studies/deutsche-telekom-rasa.md): **50%** of inquiries resolved autonomously (Vendor case study, captured by usedby 2026-10-08) - [Autodesk](https://www.usedby.ai/case-studies/autodesk-rasa.md): **25%** Self-service customers (Vendor case study, captured by usedby 2026-10-08) - [JetBrains](https://www.usedby.ai/case-studies/jetbrains-rasa.md): **75–80%** CSAT score of the Rasa-powered agent (Vendor case study, captured by usedby 2026-10-08) - [Raiffeisen](https://www.usedby.ai/case-studies/raiffeisen-rasa.md): story without a checked figure. (Vendor case study, captured by usedby 2026-10-08) ## Before you buy Read on Rasa’s own pages; the quote was found on the cited page. | Fact | Value | Source | Checked | |---|---|---|---| | Data processing terms | A data processing agreement is available. | [rasa.com](https://rasa.com/dpa) | 2026-10-08 | | Free trial | Free trial or free plan available. | [rasa.com](https://rasa.com/pricing) | 2026-10-08 | ## Alternatives - [Tidio](https://www.usedby.ai/tools/tidio.md): 46 public customers. Compare: https://www.usedby.ai/compare/rasa-vs-tidio.md - [Live Person](https://www.usedby.ai/tools/live-person.md): 41 public customers. Compare: https://www.usedby.ai/compare/live-person-vs-rasa.md - [Gupshup](https://www.usedby.ai/tools/gupshup.md): 34 public customers. Compare: https://www.usedby.ai/compare/gupshup-vs-rasa.md - [Blip](https://www.usedby.ai/tools/blip.md): 28 public customers. Compare: https://www.usedby.ai/compare/blip-vs-rasa.md More: https://www.usedby.ai/alternatives/rasa.md --- Source: https://www.usedby.ai/tools/rasa · How we check: https://www.usedby.ai/methodology