# Who uses Serval? 26 companies use Serval on usedby: 7 confirmed, 19 observed and 0 signals. 15% of them are in DevTools & Infrastructure. Confirmed or observed customers include Github, WPP and perplexity. Latest check 2026-10-07: 26 of 26 companies checked, from 9 public sources. > AI agents that automate IT help desk, access requests and employee on/offboarding - Category: [IT Service Management](https://www.usedby.ai/tools/category/it-service-management.md) - Website: [serval.com](https://www.serval.com/) ## Customers Every line is a customer, at one of three proof levels: confirmed (a case study, a named quote or a press release), observed (the vendor shows the company on its own pages) or signal (a job post shows the company's employees use the tool, the weakest proof). The first public proof is the first public page we found, not an adoption date. | Company | Industry | Proof | First public proof | Source | |---|---|---|---|---| | [Github](https://www.usedby.ai/companies/github.md) | DevTools & Infrastructure | Observed | — | [serval.com](https://www.serval.com/), captured 2026-10-07 | | [WPP](https://www.usedby.ai/companies/wpp.md) | Agency & Studio | Observed | — | [serval.com](https://www.serval.com/), captured 2026-10-07 | | [perplexity](https://www.usedby.ai/companies/perplexity.md) | Artificial Intelligence | Confirmed | — | [serval.com](https://www.serval.com/customers/perplexity), captured 2026-10-07 | | [Ramp](https://www.usedby.ai/companies/ramp.md) | Fintech & Payments | Confirmed | — | [serval.com](https://www.serval.com/customers/perplexity), captured 2026-10-07 | | [Brex](https://www.usedby.ai/companies/brex.md) | Fintech & Payments | Observed | — | [serval.com](https://www.serval.com/), captured 2026-10-07 | | [GitLab](https://www.usedby.ai/companies/gitlab.md) | DevTools & Infrastructure | Observed | — | [serval.com](https://www.serval.com/), captured 2026-10-07 | | [Live Nation](https://www.usedby.ai/companies/live-nation.md) | Streaming & Content | Observed | — | [serval.com](https://www.serval.com/), captured 2026-10-07 | | [Notion](https://www.usedby.ai/companies/notion.md) | DevTools & Infrastructure | Observed | — | [serval.com](https://www.serval.com/), captured 2026-10-07 | | [Vercel](https://www.usedby.ai/companies/vercel.md) | DevTools & Infrastructure | Observed | — | [serval.com](https://www.serval.com/), captured 2026-10-07 | | [Cribl](https://www.usedby.ai/companies/cribl.md) | Data & Analytics | Confirmed | — | [serval.com](https://www.serval.com/customers/cribl), captured 2026-10-07 | | [SeatGeek](https://www.usedby.ai/companies/seatgeek.md) | Travel & Hospitality | Confirmed | — | [serval.com](https://www.serval.com/customers/perplexity), captured 2026-10-07 | | [Together.ai](https://www.usedby.ai/companies/together-ai.md) | Artificial Intelligence | Confirmed | — | [serval.com](https://www.serval.com/customers/togetherai), captured 2026-10-07 | | [Blue Diamond](https://www.usedby.ai/companies/blue-diamond.md) | Consumer Goods | Observed | — | [serval.com](https://www.serval.com/), captured 2026-10-07 | | [Dolby Laboratories](https://www.usedby.ai/companies/dolby-laboratories.md) | — | Observed | — | [serval.com](https://www.serval.com/), captured 2026-10-07 | | [Dutch Bros Coffee](https://www.usedby.ai/companies/dutch-bros-coffee.md) | Restaurants & Food Services | Observed | — | [serval.com](https://www.serval.com/), captured 2026-10-07 | | [Fox](https://www.usedby.ai/companies/fox.md) | — | Observed | — | [serval.com](https://www.serval.com/), captured 2026-10-07 | | [Lucid](https://www.usedby.ai/companies/lucid.md) | — | Observed | — | [serval.com](https://www.serval.com/), captured 2026-10-07 | | [Mercari](https://www.usedby.ai/companies/mercari.md) | Marketplace | Observed | — | [serval.com](https://www.serval.com/), captured 2026-10-07 | | [Navan](https://www.usedby.ai/companies/navan.md) | Travel & Hospitality | Observed | — | [serval.com](https://www.serval.com/), captured 2026-10-07 | | [Soho House](https://www.usedby.ai/companies/soho-house.md) | — | Observed | — | [serval.com](https://www.serval.com/), captured 2026-10-07 | | [Temporal](https://www.usedby.ai/companies/temporal.md) | — | Observed | — | [serval.com](https://www.serval.com/), captured 2026-10-07 | | [Abridge](https://www.usedby.ai/companies/abridge.md) | HealthTech & Digital Health | Confirmed | — | [serval.com](https://www.serval.com/customers/abridge), captured 2026-10-07 | | [Baseten](https://www.usedby.ai/companies/baseten.md) | Artificial Intelligence | Observed | — | [serval.com](https://www.serval.com/), captured 2026-10-07 | | [Clay](https://www.usedby.ai/companies/clay.md) | Sales Tech & CRM | Observed | — | [serval.com](https://www.serval.com/), captured 2026-10-07 | | [Mercor](https://www.usedby.ai/companies/mercor.md) | HR & Recruiting | Confirmed | — | [serval.com](https://www.serval.com/customers/mercor), captured 2026-10-07 | | [Legora](https://www.usedby.ai/companies/legora.md) | Legal & Compliance | Observed | Job post, July 2026 | [serval.com](https://www.serval.com/), captured 2026-10-07 | ## Published results Reviewed stories only. A figure is the vendor’s or the customer’s claim, quoted with its label; usedby did not measure it. - [Abridge](https://www.usedby.ai/case-studies/abridge-serval.md): **300+** workflows built (Vendor case study, captured by usedby 2026-10-07) - [Cribl](https://www.usedby.ai/case-studies/cribl-serval.md): **20 min** Time to build an automation that took consultants (Vendor case study, captured by usedby 2026-10-07) - [Mercor](https://www.usedby.ai/case-studies/mercor-serval.md): **\>4000** contractors onboarded (Vendor case study, captured by usedby 2026-10-07) - [Together.ai](https://www.usedby.ai/case-studies/together-ai-serval.md): **95%** of just-in-time access requests automated (Vendor case study, captured by usedby 2026-10-07) ## Before you buy Read on Serval’s own pages; the quote was found on the cited page. | Fact | Value | Source | Checked | |---|---|---|---| | Security | SOC 2 Type II, ISO 27001, ISO 42001, HIPAA | [trust.serval.com](https://trust.serval.com/) | 2026-10-07 | | Data processing terms | A data processing agreement is available. | [serval.com](https://www.serval.com/legal/data-processing-addendum) | 2026-10-07 | ## Alternatives - [incident.io](https://www.usedby.ai/tools/incident-io.md): 48 public customers. Compare: https://www.usedby.ai/compare/incident-io-vs-serval.md - [ServiceNow](https://www.usedby.ai/tools/servicenow.md): 33 public customers. Compare: https://www.usedby.ai/compare/serval-vs-servicenow.md - [BigPanda](https://www.usedby.ai/tools/bigpanda.md): 19 public customers. Compare: https://www.usedby.ai/compare/bigpanda-vs-serval.md More: https://www.usedby.ai/alternatives/serval.md --- Source: https://www.usedby.ai/tools/serval · How we check: https://www.usedby.ai/methodology