# Who uses ServiceNow? 33 companies use ServiceNow on usedby: 16 confirmed, 13 observed and 4 signals. 9% of them are in IT Services & System Integration. Confirmed or observed customers include Visa, Accenture and Adobe. Latest check 2026-10-08: 27 of 33 companies checked, from 17 public sources. > AI platform for enterprise workflows across IT, customer service, employee service and other departments - Category: [IT Service Management](https://www.usedby.ai/tools/category/it-service-management.md) - Website: [servicenow.com](https://www.servicenow.com/) ## Customers Every line is a customer, at one of three proof levels: confirmed (a case study, a named quote or a press release), observed (the vendor shows the company on its own pages) or signal (a job post shows the company's employees use the tool, the weakest proof). The first public proof is the first public page we found, not an adoption date. | Company | Industry | Proof | First public proof | Source | |---|---|---|---|---| | [Visa](https://www.usedby.ai/companies/visa.md) | Fintech & Payments | Observed | — | [servicenow.com](https://www.servicenow.com/) | | [Accenture](https://www.usedby.ai/companies/accenture.md) | IT Services & System Integration | Confirmed | — | [servicenow.com](https://www.servicenow.com/customers.html), captured 2026-10-04 | | [Adobe](https://www.usedby.ai/companies/adobe.md) | Marketing Tech | Confirmed | — | [servicenow.com](https://www.servicenow.com/customers/fedex.html), captured 2026-10-04 | | [AstraZeneca](https://www.usedby.ai/companies/astrazeneca.md) | Biotech & Pharma | Confirmed | — | [servicenow.com](https://www.servicenow.com/customers/fedex.html), captured 2026-10-04 | | [Booking.com](https://www.usedby.ai/companies/booking-com.md) | Travel & Hospitality | Confirmed | — | [servicenow.com](https://www.servicenow.com/), captured 2026-10-04 | | [FedEx](https://www.usedby.ai/companies/fedex.md) | Logistics & Supply Chain | Confirmed | — | [servicenow.com](https://www.servicenow.com/fr/customers/fedex.html), captured 2026-10-04 | | [Stellantis](https://www.usedby.ai/companies/stellantis.md) | Automotive Manufacturing | Confirmed | — | [servicenow.com](https://www.servicenow.com/customers/fedex.html), captured 2026-10-04 | | [NBA](https://www.usedby.ai/companies/nba.md) | Sports & Fitness | Observed | — | [servicenow.com](https://www.servicenow.com/customers.html), captured 2026-10-04 | | [Siemens](https://www.usedby.ai/companies/siemens.md) | Manufacturing | Observed | — | [servicenow.com](https://www.servicenow.com/), captured 2026-10-04 | | [Uber](https://www.usedby.ai/companies/uber.md) | Mobility & Ride-hailing | Observed | — | [servicenow.com](https://www.servicenow.com/) | | [Honeywell](https://www.usedby.ai/companies/honeywell.md) | Manufacturing | Observed | — | [servicenow.com](https://www.servicenow.com/), captured 2026-10-04 | | [Kraft Heinz](https://www.usedby.ai/companies/kraft-heinz.md) | Consumer Goods | Observed | — | [servicenow.com](https://www.servicenow.com/) | | [Lenovo](https://www.usedby.ai/companies/lenovo.md) | IT Services & System Integration | Observed | — | [servicenow.com](https://www.servicenow.com/), captured 2026-10-04 | | [Mondelez International](https://www.usedby.ai/companies/mondelez-international.md) | Consumer Goods | Observed | — | [servicenow.com](https://www.servicenow.com/) | | [Bell](https://www.usedby.ai/companies/bell.md) | Telecommunications | Confirmed | — | [servicenow.com](https://www.servicenow.com/customers.html), captured 2026-10-04 | | [Robinhood](https://www.usedby.ai/companies/robinhood.md) | Fintech & Payments | Confirmed | — | [servicenow.com](https://www.servicenow.com/customers.html), captured 2026-10-04 | | [Dish](https://www.usedby.ai/companies/dish.md) | Streaming & Content | Observed | — | [servicenow.com](https://www.servicenow.com/) | | [Fujitsu](https://www.usedby.ai/companies/fujitsu.md) | IT Services & System Integration | Observed | — | [servicenow.com](https://www.servicenow.com/), captured 2026-10-04 | | [Carvana](https://www.usedby.ai/companies/carvana.md) | E-commerce & D2C | Signal | Job post, July 2026 | [carvana.com](https://www.carvana.com/careers/apply?gh_jid=8164824), captured 2026-10-05 | | [Elastic](https://www.usedby.ai/companies/elastic.md) | Data & Analytics | Signal | Job post, October 2026 | [jobs.elastic.co](https://jobs.elastic.co/jobs?gh_jid=8244449&gh_jid=8244449), captured 2026-10-06 | | [Okta](https://www.usedby.ai/companies/okta.md) | Cybersecurity | Signal | Job post, September 2026 | [okta.com](https://www.okta.com/company/careers/opportunity/8259188?gh_jid=8259188), captured 2026-10-07 | | [Pure Storage](https://www.usedby.ai/companies/pure-storage.md) | Data & Analytics | Signal | Job post, September 2026 | [job-boards.greenhouse.io](https://job-boards.greenhouse.io/purestorage/jobs/8190929), captured 2026-10-08 | | [CVS Health](https://www.usedby.ai/companies/cvs-health.md) | — | Confirmed | — | [servicenow.com](https://www.servicenow.com/customers.html), captured 2026-10-04 | | [Ferrari](https://www.usedby.ai/companies/ferrari.md) | Automotive Manufacturing | Confirmed | — | [servicenow.com](https://www.servicenow.com/customers.html), captured 2026-10-04 | | [KPMG UK](https://www.usedby.ai/companies/kpmg-uk.md) | Accounting & Audit | Confirmed | — | [servicenow.com](https://www.servicenow.com/customers.html), captured 2026-10-04 | | [LTM](https://www.usedby.ai/companies/ltm.md) | — | Confirmed | — | [servicenow.com](https://www.servicenow.com/customers.html), captured 2026-10-04 | | [NHL](https://www.usedby.ai/companies/nhl.md) | Sports & Fitness | Confirmed | — | [servicenow.com](https://www.servicenow.com/customers.html), captured 2026-10-04 | | [Raleigh](https://www.usedby.ai/companies/raleigh.md) | — | Confirmed | — | [servicenow.com](https://www.servicenow.com/customers/fedex.html), captured 2026-10-04 | | [Thrive](https://www.usedby.ai/companies/thrive.md) | — | Confirmed | — | [servicenow.com](https://www.servicenow.com/customers.html), captured 2026-10-04 | | [Wellstar](https://www.usedby.ai/companies/wellstar.md) | Hospitals & Care Providers | Confirmed | — | [servicenow.com](https://www.servicenow.com/customers.html), captured 2026-10-04 | | [7-Eleven](https://www.usedby.ai/companies/7-eleven.md) | Retail | Observed | — | [servicenow.com](https://www.servicenow.com/customers.html), captured 2026-10-04 | | [BT](https://www.usedby.ai/companies/bt.md) | Telecommunications | Observed | — | [servicenow.com](https://www.servicenow.com/customers.html), captured 2026-10-04 | | [Delta](https://www.usedby.ai/companies/delta.md) | Airlines & Aviation Services | Observed | — | [servicenow.com](https://www.servicenow.com/) | ## Published results Reviewed stories only. A figure is the vendor’s or the customer’s claim, quoted with its label; usedby did not measure it. - [FedEx](https://www.usedby.ai/case-studies/fedex-servicenow-muubfpte.md): **5 million** workflows run per month on the ServiceNow AI (Vendor case study, captured by usedby 2026-10-04) ## Before you buy usedby has not verified ServiceNow’s pricing, security or data terms yet. ## Alternatives - [incident.io](https://www.usedby.ai/tools/incident-io.md): 48 public customers. Compare: https://www.usedby.ai/compare/incident-io-vs-servicenow.md - [Serval](https://www.usedby.ai/tools/serval.md): 26 public customers. Compare: https://www.usedby.ai/compare/serval-vs-servicenow.md - [BigPanda](https://www.usedby.ai/tools/bigpanda.md): 19 public customers. Compare: https://www.usedby.ai/compare/bigpanda-vs-servicenow.md - [Atomicwork](https://www.usedby.ai/tools/atomicwork.md): 14 public customers. Compare: https://www.usedby.ai/compare/atomicwork-vs-servicenow.md More: https://www.usedby.ai/alternatives/servicenow.md --- Source: https://www.usedby.ai/tools/servicenow · How we check: https://www.usedby.ai/methodology