# Who uses Siena AI? 36 companies use Siena AI on usedby: 18 confirmed, 18 observed and 0 signals. Customers include Canopy, Comfrt and Coterie Baby. Latest check 2026-10-27: 36 of 36 companies checked, from 20 public sources. > AI customer service agents for e-commerce and consumer brands - Category: [AI agents for customer service](https://www.usedby.ai/tools/category/customer-service-automation.md) - Website: [siena.cx](https://www.siena.cx) ## Customers Every line is a customer, at one of three proof levels: confirmed (a case study, a named quote, a press release, or the company's own public account of using the tool (its own site, or a post by one of its executives, VP or above)), observed (the vendor shows the company on its own pages) or signal (a job post shows the company's employees use the tool, the weakest proof). A line the company declared to usedby itself, or that it lists as a sub-processor on its own legal page, is marked declared. The first public proof is a relationship-level date, not an adoption date. Relationship labels describe the source's scope. They do not establish current contract, spend or company-wide deployment. The claim permalink identifies the usedby record; the primary source supports the relationship. These two links provide attribution for a summary. Evidence is selected, not exhaustive; missing evidence or a public archive does not establish that none exists. Relationship-level dates are not verified publication dates of the selected source. | Company | Industry | Proof | First public proof | Source | Relationship | Claim | |---|---|---|---|---|---|---| | [Canopy](https://www.usedby.ai/companies/canopy.md) | — | Confirmed | — | [siena.cx](https://www.siena.cx/customer-stories/canopy), captured 2026-10-27 | Usage described by a public source | [Canopy · Siena AI claim](https://www.usedby.ai/claims/cmvra5n9g002jsa3760bvkqz2) | | [Comfrt](https://www.usedby.ai/companies/comfrt.md) | Fashion & Apparel | Confirmed | — | [siena.cx](https://www.siena.cx/customer-stories/comfrt-ai-customer-support-siena), captured 2026-10-27 | Usage described by a public source | [Comfrt · Siena AI claim](https://www.usedby.ai/claims/cmvra5dg3000nsa37gb2d9rx9) | | [Coterie Baby](https://www.usedby.ai/companies/coterie-baby.md) | Consumer Goods | Confirmed | — | [siena.cx](https://www.siena.cx/customer-stories/siena-ai-customer-service-automation-coterie), captured 2026-10-27 | Usage described by a public source | [Coterie Baby · Siena AI claim](https://www.usedby.ai/claims/cmvra5aiu0004sa378690lzjq) | | [Dossier](https://www.usedby.ai/companies/dossier.md) | — | Confirmed | — | [siena.cx](https://www.siena.cx/customer-stories/dossier-handled-black-friday-customer-service-zero-panic), captured 2026-10-27 | Usage described by a public source | [Dossier · Siena AI claim](https://www.usedby.ai/claims/cmvra5b5e0008sa37s72u5grw) | | [Earth Breeze](https://www.usedby.ai/companies/earth-breeze.md) | — | Confirmed | — | [siena.cx](https://www.siena.cx/customer-stories/earth-breeze-scaling-customer-service-with-ai), captured 2026-10-27 | Usage described by a public source | [Earth Breeze · Siena AI claim](https://www.usedby.ai/claims/cmvra5bur000csa3766bqhwco) | | [Eskiin](https://www.usedby.ai/companies/eskiin.md) | — | Confirmed | — | [siena.cx](https://www.siena.cx/customer-stories/eskiin-social-media-customer-service-response-time), captured 2026-10-27 | Usage described by a public source | [Eskiin · Siena AI claim](https://www.usedby.ai/claims/cmvra68dx003psa3756zr86qd) | | [Everyday Dose](https://www.usedby.ai/companies/everyday-dose.md) | — | Confirmed | — | [siena.cx](https://www.siena.cx/customer-stories/everday-dose), captured 2026-10-27 | Usage described by a public source | [Everyday Dose · Siena AI claim](https://www.usedby.ai/claims/cmvra5fop0012sa37rk716o8n) | | [Fresh Clean Threads](https://www.usedby.ai/companies/fresh-clean-threads.md) | — | Confirmed | — | [siena.cx](https://www.siena.cx/customer-stories/fresh-clean-threads-csat-boost), captured 2026-10-27 | Usage described by a public source | [Fresh Clean Threads · Siena AI claim](https://www.usedby.ai/claims/cmvra5eqe000vsa37v2ge0n68) | | [Goody](https://www.usedby.ai/companies/goody.md) | E-commerce & D2C | Confirmed | — | [siena.cx](https://www.siena.cx/customer-stories/goody-faster-customer-service-response), captured 2026-10-27 | Usage described by a public source | [Goody · Siena AI claim](https://www.usedby.ai/claims/cmvra5rmj0036sa37w8zbgbqr) | | [Kitsch](https://www.usedby.ai/companies/kitsch.md) | Beauty & Cosmetics | Confirmed | — | [siena.cx](https://www.siena.cx/customer-stories/kitsch), captured 2026-10-27 | Usage described by a public source | [Kitsch · Siena AI claim](https://www.usedby.ai/claims/cmvra5g920016sa37wpnm8ok3) | | [MUD\\WTR](https://www.usedby.ai/companies/mud-wtr.md) | — | Confirmed | — | [siena.cx](https://www.siena.cx/customer-stories/mud-wtr), captured 2026-10-27 | Usage described by a public source | [MUD\\WTR · Siena AI claim](https://www.usedby.ai/claims/cmvra5gsx001asa37fgie2qsf) | | [Prose](https://www.usedby.ai/companies/prose.md) | — | Confirmed | — | [siena.cx](https://www.siena.cx/customer-stories/prose), captured 2026-10-27 | Usage described by a public source | [Prose · Siena AI claim](https://www.usedby.ai/claims/cmvra5hpi001esa37yrqwihtm) | | [Spanx](https://www.usedby.ai/companies/spanx.md) | Fashion & Apparel | Confirmed | — | [siena.cx](https://www.siena.cx/customer-stories/spanx-turned-cx-business-driver-brand-experience), captured 2026-10-27 | Usage described by a public source | [Spanx · Siena AI claim](https://www.usedby.ai/claims/cmvra5a900001sa375pfd6afl) | | [Thrive Causemetics](https://www.usedby.ai/companies/thrive-causemetics.md) | Beauty & Cosmetics | Confirmed | — | [siena.cx](https://www.siena.cx/customer-stories/thrive-causemetics-turned-customer-service-into-a-company-wide-intelligence-system), captured 2026-10-27 | Usage described by a public source | [Thrive Causemetics · Siena AI claim](https://www.usedby.ai/claims/cmvra5kt60020sa37gqyhvvtu) | | [True Sea Moss](https://www.usedby.ai/companies/true-sea-moss.md) | — | Confirmed | — | [siena.cx](https://www.siena.cx/customer-stories/true-sea-moss-response-time-improvement), captured 2026-10-27 | Usage described by a public source | [True Sea Moss · Siena AI claim](https://www.usedby.ai/claims/cmvra5cng000jsa37kas83xcj) | | [Hexclad](https://www.usedby.ai/companies/hexclad.md) | E-commerce & D2C | Confirmed | — | [siena.cx](https://www.siena.cx/customer-stories/hexclad-customer-service-automation), captured 2026-10-27 | Usage described by a public source | [Hexclad · Siena AI claim](https://www.usedby.ai/claims/cmvra5c0t000fsa37dnay48qd) | | [Simple Modern](https://www.usedby.ai/companies/simple-modern.md) | E-commerce & D2C | Confirmed | — | [siena.cx](https://www.siena.cx/customer-stories/simple-modern), captured 2026-10-27 | Usage described by a public source | [Simple Modern · Siena AI claim](https://www.usedby.ai/claims/cmvra5f2g000ysa371p8xo8y8) | | [Terra Kaffe](https://www.usedby.ai/companies/terra-kaffe.md) | E-commerce & D2C | Confirmed | — | [siena.cx](https://www.siena.cx/customer-stories/terra-kaffe), captured 2026-10-27 | Usage described by a public source | [Terra Kaffe · Siena AI claim](https://www.usedby.ai/claims/cmvra5hvr001hsa37ceq6yppv) | | [Audien Hearing](https://www.usedby.ai/companies/audien-hearing.md) | — | Observed | — | [siena.cx](https://www.siena.cx/), captured 2026-10-27 | Listed as a customer by the vendor | [Audien Hearing · Siena AI claim](https://www.usedby.ai/claims/cmvra5qqb002zsa37eg64zg7o) | | [Brooklinen](https://www.usedby.ai/companies/brooklinen.md) | E-commerce & D2C | Observed | — | [siena.cx](https://www.siena.cx/), captured 2026-10-27 | Listed as a customer by the vendor | [Brooklinen · Siena AI claim](https://www.usedby.ai/claims/cmvra5kye0023sa37gwkt7x68) | | [ButcherBox](https://www.usedby.ai/companies/butcherbox.md) | E-commerce & D2C | Observed | — | [siena.cx](https://www.siena.cx/), captured 2026-10-27 | Listed as a customer by the vendor | [ButcherBox · Siena AI claim](https://www.usedby.ai/claims/cmvra5mn5002fsa37msiiqqlq) | | [Cornbread](https://www.usedby.ai/companies/cornbread.md) | — | Observed | — | [siena.cx](https://www.siena.cx/), captured 2026-10-27 | Listed as a customer by the vendor | [Cornbread · Siena AI claim](https://www.usedby.ai/claims/cmvra5nyh002nsa37cevqs8ik) | | [Cuts](https://www.usedby.ai/companies/cuts.md) | Fashion & Apparel | Observed | — | [siena.cx](https://www.siena.cx/), captured 2026-10-27 | Listed as a customer by the vendor | [Cuts · Siena AI claim](https://www.usedby.ai/claims/cmvra5rgl0033sa374kmxe627) | | [EHPLabs](https://www.usedby.ai/companies/ehplabs.md) | — | Observed | — | [siena.cx](https://www.siena.cx/customers), captured 2026-10-27 | Listed as a customer by the vendor | [EHPLabs · Siena AI claim](https://www.usedby.ai/claims/cmvra5dyd000rsa374labdqhu) | | [Figs](https://www.usedby.ai/companies/figs.md) | Fashion & Apparel | Observed | — | [siena.cx](https://www.siena.cx/), captured 2026-10-27 | Listed as a customer by the vendor | [Figs · Siena AI claim](https://www.usedby.ai/claims/cmvra5j8x001ssa37uuy6t9gg) | | [Good Protein](https://www.usedby.ai/companies/good-protein.md) | — | Observed | — | [siena.cx](https://www.siena.cx/), captured 2026-10-27 | Listed as a customer by the vendor | [Good Protein · Siena AI claim](https://www.usedby.ai/claims/cmvra5sk1003asa372sk3x94k) | | [Grüns](https://www.usedby.ai/companies/gruns.md) | — | Observed | — | [siena.cx](https://www.siena.cx/), captured 2026-10-27 | Listed as a customer by the vendor | [Grüns · Siena AI claim](https://www.usedby.ai/claims/cmvra5ie9001lsa37lkl3zg80) | | [Hero](https://www.usedby.ai/companies/hero.md) | Consumer Goods | Observed | — | [siena.cx](https://www.siena.cx/), captured 2026-10-27 | Listed as a customer by the vendor | [Hero · Siena AI claim](https://www.usedby.ai/claims/cmvra5spo003dsa37dm0xa7l4) | | [IMAGE Skincare](https://www.usedby.ai/companies/image-skincare.md) | Beauty & Cosmetics | Observed | — | [siena.cx](https://www.siena.cx/), captured 2026-10-27 | Listed as a customer by the vendor | [IMAGE Skincare · Siena AI claim](https://www.usedby.ai/claims/cmvra5k71001wsa37yg85zrm0) | | [Madhappy](https://www.usedby.ai/companies/madhappy.md) | Fashion & Apparel | Observed | — | [siena.cx](https://www.siena.cx/), captured 2026-10-27 | Listed as a customer by the vendor | [Madhappy · Siena AI claim](https://www.usedby.ai/claims/cmvra5j0m001psa37xld5raa8) | | [Perelel](https://www.usedby.ai/companies/perelel.md) | — | Observed | — | [siena.cx](https://www.siena.cx/), captured 2026-10-27 | Listed as a customer by the vendor | [Perelel · Siena AI claim](https://www.usedby.ai/claims/cmvra5m4r002bsa37tkf1t1hs) | | [Portland Leather](https://www.usedby.ai/companies/portland-leather.md) | — | Observed | — | [siena.cx](https://www.siena.cx/), captured 2026-10-27 | Listed as a customer by the vendor | [Portland Leather · Siena AI claim](https://www.usedby.ai/claims/cmvra5uf2003lsa370qqhkf7j) | | [Sheertex](https://www.usedby.ai/companies/sheertex.md) | Fashion & Apparel | Observed | — | [siena.cx](https://www.siena.cx/), captured 2026-10-27 | Listed as a customer by the vendor | [Sheertex · Siena AI claim](https://www.usedby.ai/claims/cmvra5tkh003hsa37zytj4thi) | | [Swappie](https://www.usedby.ai/companies/swappie.md) | — | Observed | — | [siena.cx](https://www.siena.cx/), captured 2026-10-27 | Listed as a customer by the vendor | [Swappie · Siena AI claim](https://www.usedby.ai/claims/cmvra5pta002vsa37vu64f6uf) | | [Thuma](https://www.usedby.ai/companies/thuma.md) | — | Observed | — | [siena.cx](https://www.siena.cx/), captured 2026-10-27 | Listed as a customer by the vendor | [Thuma · Siena AI claim](https://www.usedby.ai/claims/cmvra5lrk0027sa371g2d1js7) | | [Windmill](https://www.usedby.ai/companies/windmill.md) | — | Observed | — | [siena.cx](https://www.siena.cx/), captured 2026-10-27 | Listed as a customer by the vendor | [Windmill · Siena AI claim](https://www.usedby.ai/claims/cmvra5p2h002rsa37sir5pygr) | ## Published results Reviewed stories only. A figure is the vendor’s or the customer’s claim, quoted with its label; usedby did not measure it. - [Canopy](https://www.usedby.ai/case-studies/canopy-siena-ai.md): **36%** Share of incoming queries automated (Vendor case study, published 2024-04-29) - [Goody](https://www.usedby.ai/case-studies/goody-siena-ai.md): **42%** share of customer conversations Siena can handle (Vendor case study, published 2025-03-18) - [MUD\\WTR](https://www.usedby.ai/case-studies/mud-wtr-siena-ai.md): **4.8** Weekly CSAT score, up from around 4.5 (Vendor case study, published 2024-10-14) - [Fresh Clean Threads](https://www.usedby.ai/case-studies/fresh-clean-threads-siena-ai.md): **91%** CSAT maintained across Siena and human team (Vendor case study, published 2025-05-19) - [Comfrt](https://www.usedby.ai/case-studies/comfrt-siena-ai.md): **65%** Automation rate (Vendor case study, published 2025-01-29) - [True Sea Moss](https://www.usedby.ai/case-studies/true-sea-moss-siena-ai.md): **80%** Share of ticket volume automated within two months (Vendor case study, published 2025-06-23) - [Earth Breeze](https://www.usedby.ai/case-studies/earth-breeze-siena-ai.md): **71%** Automation rate (Vendor case study, published 2025-09-11) - [Dossier](https://www.usedby.ai/case-studies/dossier-siena-ai.md): **43%** automation rate across all conversations (Vendor case study, published 2026-01-28) - [Simple Modern](https://www.usedby.ai/case-studies/simple-modern-siena-ai.md): **79%** support tickets automated (Vendor case study, published 2023-11-08) - [Everyday Dose](https://www.usedby.ai/case-studies/everyday-dose-siena-ai.md): **400+ hours** saved annually on CX ops (Vendor case study, published 2023-11-11) - [Prose](https://www.usedby.ai/case-studies/prose-siena-ai.md): **over 50%** share of inbound conversations automated (Vendor case study, published 2024-07-09) - [Thrive Causemetics](https://www.usedby.ai/case-studies/thrive-causemetics-siena-ai.md): story without a checked figure. (Vendor case study, published 2026-06-24) 12 of 13 stories shown. Every story: https://www.usedby.ai/case-studies ## Before you buy usedby has not verified Siena AI’s pricing, security or data terms yet. ## Alternatives Tools of the same or a competing category, from another vendor, ranked by public customers (every proof level, job posts included). - [Intercom](https://www.usedby.ai/tools/intercom.md): 126 public customers, 0 shared with Siena AI. - [Cognigy](https://www.usedby.ai/tools/cognigy.md): 57 public customers, 0 shared with Siena AI. - [Sierra](https://www.usedby.ai/tools/sierra.md): 53 public customers, 0 shared with Siena AI. - [Sanas](https://www.usedby.ai/tools/sanas.md): 51 public customers, 0 shared with Siena AI. - [Tidio](https://www.usedby.ai/tools/tidio.md): 50 public customers, 0 shared with Siena AI. More: https://www.usedby.ai/alternatives/siena-ai.md --- Source: https://www.usedby.ai/tools/siena-ai · How we check: https://www.usedby.ai/methodology