# Who uses Sprinklr? 23 companies use Sprinklr on usedby: 15 confirmed, 8 observed and 0 signals. 9% of them are in IT Services & System Integration. Confirmed or observed customers include Microsoft, 3M and Uber. Latest check 2026-10-08: 23 of 23 companies checked, from 17 public sources. > AI-native customer experience platform for contact center, social, insights and marketing. - Category: [Customer Service Automation](https://www.usedby.ai/tools/category/customer-service-automation.md) - Website: [sprinklr.com](https://www.sprinklr.com/) ## Customers Every line is a customer, at one of three proof levels: confirmed (a case study, a named quote or a press release), observed (the vendor shows the company on its own pages) or signal (a job post shows the company's employees use the tool, the weakest proof). The first public proof is the first public page we found, not an adoption date. | Company | Industry | Proof | First public proof | Source | |---|---|---|---|---| | [Microsoft](https://www.usedby.ai/companies/microsoft.md) | IT Services & System Integration | Confirmed | — | [sprinklr.com](https://www.sprinklr.com/stories/microsoft/), captured 2026-10-08 | | [3M](https://www.usedby.ai/companies/3m.md) | Manufacturing | Confirmed | — | [sprinklr.com](https://www.sprinklr.com/stories/), captured 2026-10-08 | | [Uber](https://www.usedby.ai/companies/uber.md) | Mobility & Ride-hailing | Confirmed | — | [sprinklr.com](https://www.sprinklr.com/stories/uber/), captured 2026-10-08 | | [Ford](https://www.usedby.ai/companies/ford.md) | Automotive Manufacturing | Observed | — | [sprinklr.com](https://www.sprinklr.com/), captured 2026-10-08 | | [LG](https://www.usedby.ai/companies/lg.md) | Consumer Goods | Observed | — | [sprinklr.com](https://www.sprinklr.com/), captured 2026-10-08 | | [Deutsche Telekom](https://www.usedby.ai/companies/deutsche-telekom.md) | Telecommunications | Confirmed | — | [sprinklr.com](https://www.sprinklr.com/stories/deutsche-telekom/), captured 2026-10-08 | | [Infosys](https://www.usedby.ai/companies/infosys.md) | IT Services & System Integration | Observed | — | [sprinklr.com](https://www.sprinklr.com/), captured 2026-10-08 | | [Northwestern Mutual](https://www.usedby.ai/companies/northwestern-mutual.md) | Insurance & InsurTech | Confirmed | — | [sprinklr.com](https://www.sprinklr.com/stories/northwestern-mutual/), captured 2026-10-08 | | [Ally](https://www.usedby.ai/companies/ally.md) | Banking & Mortgages | Confirmed | — | [sprinklr.com](https://www.sprinklr.com/stories/ally-financial/), captured 2026-10-08 | | [LATAM Airlines](https://www.usedby.ai/companies/latam-airlines.md) | Airlines & Aviation Services | Observed | — | [sprinklr.com](https://www.sprinklr.com/), captured 2026-10-08 | | [Acer](https://www.usedby.ai/companies/acer.md) | — | Confirmed | — | [sprinklr.com](https://www.sprinklr.com/es/stories/acer/), captured 2026-10-08 | | [Aramex](https://www.usedby.ai/companies/aramex.md) | — | Confirmed | — | [sprinklr.com](https://www.sprinklr.com/stories/acer/), captured 2026-10-08 | | [Asharq Network](https://www.usedby.ai/companies/asharq-network.md) | — | Confirmed | — | [sprinklr.com](https://www.sprinklr.com/stories/asharq-network/), captured 2026-10-08 | | [Dow](https://www.usedby.ai/companies/dow.md) | — | Confirmed | — | [sprinklr.com](https://www.sprinklr.com/), captured 2026-10-08 | | [Fanatics](https://www.usedby.ai/companies/fanatics.md) | — | Confirmed | — | [sprinklr.com](https://www.sprinklr.com/stories/fanatics/), captured 2026-10-08 | | [Sorgenia](https://www.usedby.ai/companies/sorgenia.md) | — | Confirmed | — | [sprinklr.com](https://www.sprinklr.com/stories/), captured 2026-10-08 | | [Tawuniya](https://www.usedby.ai/companies/tawuniya.md) | — | Confirmed | — | [sprinklr.com](https://www.sprinklr.com/stories/tawuniya-insurance/), captured 2026-10-08 | | [Umniah](https://www.usedby.ai/companies/umniah.md) | — | Confirmed | — | [sprinklr.com](https://www.sprinklr.com/stories/umniah/), captured 2026-10-08 | | [Vodafone Germany](https://www.usedby.ai/companies/vodafone-germany.md) | — | Confirmed | — | [sprinklr.com](https://www.sprinklr.com/stories/vodafone-germany-unifies-marketing-insights/), captured 2026-10-08 | | [Prada](https://www.usedby.ai/companies/prada.md) | — | Observed | — | [sprinklr.com](https://www.sprinklr.com/), captured 2026-10-08 | | [Puma](https://www.usedby.ai/companies/puma.md) | Fashion & Apparel | Observed | — | [sprinklr.com](https://www.sprinklr.com/), captured 2026-10-08 | | [Superdry](https://www.usedby.ai/companies/superdry.md) | — | Observed | — | [sprinklr.com](https://www.sprinklr.com/), captured 2026-10-08 | | [WebMD](https://www.usedby.ai/companies/webmd.md) | — | Observed | — | [sprinklr.com](https://www.sprinklr.com/), captured 2026-10-08 | ## Published results Reviewed stories only. A figure is the vendor’s or the customer’s claim, quoted with its label; usedby did not measure it. - [Asharq Network](https://www.usedby.ai/case-studies/asharq-network-sprinklr.md): **USD ~1,000,000** estimated man-hour savings (Vendor case study, captured by usedby 2026-10-08) - [Tawuniya](https://www.usedby.ai/case-studies/tawuniya-insurance-sprinklr.md): **158%** improvement in First Contact Resolution (FCR) (Vendor case study, captured by usedby 2026-10-08) - [Vodafone Germany](https://www.usedby.ai/case-studies/vodafone-germany-sprinklr.md): **50%** reduction in reporting preparation time (Vendor case study, captured by usedby 2026-10-08) - [Umniah](https://www.usedby.ai/case-studies/umniah-sprinklr.md): **89%** improvement in response time (Vendor case study, captured by usedby 2026-10-08) - [Microsoft](https://www.usedby.ai/case-studies/microsoft-sprinklr.md): **8.6 billion** listening mentions pulled in during the first year (Vendor case study, captured by usedby 2026-10-08) - [Uber](https://www.usedby.ai/case-studies/uber-sprinklr.md): **33%** reduction in first response time (Vendor case study, captured by usedby 2026-10-08) - [Fanatics](https://www.usedby.ai/case-studies/fanatics-sprinklr.md): story without a checked figure. (Vendor case study, captured by usedby 2026-10-08) - [Deutsche Telekom](https://www.usedby.ai/case-studies/deutsche-telekom-sprinklr.md): story without a checked figure. (Vendor case study, captured by usedby 2026-10-08) ## Before you buy Read on Sprinklr’s own pages; the quote was found on the cited page. | Fact | Value | Source | Checked | |---|---|---|---| | Security | SOC 2 Type II, PCI DSS, ISO 27001, FedRAMP | [sprinklr.com](https://www.sprinklr.com/trust/) | 2026-10-08 | | Data residency | United States, Europe | [sprinklr.com](https://www.sprinklr.com/trust/) | 2026-10-08 | | Data processing terms | A data processing agreement is available. | [sprinklr.com](https://www.sprinklr.com/trust/) | 2026-10-08 | | Integrations | Adobe Analytics, Adobe Experience Manager, Salesforce, Slack, Zendesk, ServiceNow, MS Teams, Okta, Snowflake, Tableau, Power BI, Google Analytics 4 | [sprinklr.com](https://www.sprinklr.com/products/platform/integrations/) | 2026-10-08 | ## Alternatives - [Sierra](https://www.usedby.ai/tools/sierra.md): 50 public customers. Compare: https://www.usedby.ai/compare/sierra-vs-sprinklr.md - [Decagon](https://www.usedby.ai/tools/decagon.md): 43 public customers. Compare: https://www.usedby.ai/compare/decagon-vs-sprinklr.md - [Cognigy](https://www.usedby.ai/tools/cognigy.md): 57 public customers. Compare: https://www.usedby.ai/compare/cognigy-vs-sprinklr.md - [Intercom](https://www.usedby.ai/tools/intercom.md): 112 public customers. Compare: https://www.usedby.ai/compare/intercom-vs-sprinklr.md - [Sanas](https://www.usedby.ai/tools/sanas.md): 48 public customers. Compare: https://www.usedby.ai/compare/sanas-vs-sprinklr.md More: https://www.usedby.ai/alternatives/sprinklr.md --- Source: https://www.usedby.ai/tools/sprinklr · How we check: https://www.usedby.ai/methodology