# Who uses Talkdesk? 47 companies use Talkdesk on usedby: 31 confirmed, 15 observed and 1 signal. 15% of them are in Banking & Mortgages. Confirmed or observed customers include Hyundai, United Rentals and AppFolio. Latest check 2026-10-06: 45 of 47 companies checked, from 13 public sources. > Cloud contact center platform that combines human agents with AI agents for customer service - Category: [Customer Service Automation](https://www.usedby.ai/tools/category/customer-service-automation.md) - Website: [talkdesk.com](https://www.talkdesk.com) ## Customers Every line is a customer, at one of three proof levels: confirmed (a case study, a named quote or a press release), observed (the vendor shows the company on its own pages) or signal (a job post shows the company's employees use the tool, the weakest proof). The first public proof is the first public page we found, not an adoption date. | Company | Industry | Proof | First public proof | Source | |---|---|---|---|---| | [Hyundai](https://www.usedby.ai/companies/hyundai.md) | Automotive Manufacturing | Observed | — | [talkdesk.com](https://www.talkdesk.com/), captured 2026-10-04 | | [Gusto](https://www.usedby.ai/companies/gusto.md) | HR & Recruiting | Signal | Job post, December 2025 | [job-boards.greenhouse.io](https://job-boards.greenhouse.io/gusto/jobs/8143038), captured 2026-10-06 | | [United Rentals](https://www.usedby.ai/companies/united-rentals.md) | Construction | Confirmed | — | [talkdesk.com](https://www.talkdesk.com/customers/), captured 2026-10-04 | | [AppFolio](https://www.usedby.ai/companies/appfolio.md) | PropTech & Management | Observed | — | [talkdesk.com](https://www.talkdesk.com/), captured 2026-10-04 | | [Mango](https://www.usedby.ai/companies/mango.md) | Fashion & Apparel | Observed | — | [talkdesk.com](https://www.talkdesk.com/), captured 2026-10-04 | | [Alarm.com](https://www.usedby.ai/companies/alarm-com.md) | — | Confirmed | — | [talkdesk.com](https://www.talkdesk.com/customers/serta-simmons-bedding/), captured 2026-10-04 | | [AlgaeCal](https://www.usedby.ai/companies/algaecal.md) | — | Confirmed | — | [talkdesk.com](https://www.talkdesk.com/customers/serta-simmons-bedding/), captured 2026-10-04 | | [BankUnited](https://www.usedby.ai/companies/bankunited.md) | Banking & Mortgages | Confirmed | — | [talkdesk.com](https://www.talkdesk.com/), captured 2026-10-04 | | [Canon Europe](https://www.usedby.ai/companies/canon-europe.md) | — | Confirmed | — | [talkdesk.com](https://www.talkdesk.com/customers/canon/), captured 2026-10-04 | | [Carey International](https://www.usedby.ai/companies/carey-international.md) | Mobility & Ride-hailing | Confirmed | — | [talkdesk.com](https://www.talkdesk.com/customers/), captured 2026-10-04 | | [Evara Health](https://www.usedby.ai/companies/evara-health.md) | — | Confirmed | — | [talkdesk.com](https://www.talkdesk.com/), captured 2026-10-04 | | [Farfetch](https://www.usedby.ai/companies/farfetch.md) | Marketplace | Confirmed | — | [talkdesk.com](https://www.talkdesk.com/customers/farfetch/), captured 2026-10-04 | | [Fortem](https://www.usedby.ai/companies/fortem.md) | — | Confirmed | — | [talkdesk.com](https://www.talkdesk.com/customers/cai/), captured 2026-10-04 | | [Humann](https://www.usedby.ai/companies/humann.md) | — | Confirmed | — | [talkdesk.com](https://www.talkdesk.com/customers/), captured 2026-10-04 | | [Infopay](https://www.usedby.ai/companies/infopay.md) | — | Confirmed | — | [talkdesk.com](https://www.talkdesk.com/customers/), captured 2026-10-04 | | [John Paul](https://www.usedby.ai/companies/john-paul.md) | — | Confirmed | — | [talkdesk.com](https://www.talkdesk.com/customers/), captured 2026-10-04 | | [Las Vegas Valley Water](https://www.usedby.ai/companies/las-vegas-valley-water.md) | Energy, Utilities & Cleantech | Confirmed | — | [talkdesk.com](https://www.talkdesk.com/customers/), captured 2026-10-04 | | [Memorial Healthcare System](https://www.usedby.ai/companies/memorial-healthcare-system.md) | Hospitals & Care Providers | Confirmed | — | [talkdesk.com](https://www.talkdesk.com/), captured 2026-10-04 | | [Metro Finance](https://www.usedby.ai/companies/metro-finance.md) | — | Confirmed | — | [talkdesk.com](https://www.talkdesk.com/customers/metro-finance/), captured 2026-10-04 | | [Michaels](https://www.usedby.ai/companies/michaels.md) | — | Confirmed | — | [talkdesk.com](https://www.talkdesk.com/customers/michaels/), captured 2026-10-04 | | [novobanco](https://www.usedby.ai/companies/novobanco.md) | Banking & Mortgages | Confirmed | — | [talkdesk.com](https://www.talkdesk.com/customers/novobanco/), captured 2026-10-04 | | [On](https://www.usedby.ai/companies/on.md) | — | Confirmed | — | [talkdesk.com](https://www.talkdesk.com/), captured 2026-10-04 | | [Patagonia](https://www.usedby.ai/companies/patagonia.md) | Fashion & Apparel | Confirmed | — | [talkdesk.com](https://www.talkdesk.com/customers/patagonia/), captured 2026-10-04 | | [Right Time](https://www.usedby.ai/companies/right-time.md) | — | Confirmed | — | [talkdesk.com](https://www.talkdesk.com/customers/cai/), captured 2026-10-04 | | [Serta Simmons Bedding](https://www.usedby.ai/companies/serta-simmons-bedding.md) | Consumer Goods | Confirmed | — | [talkdesk.com](https://www.talkdesk.com/customers/serta-simmons-bedding/), captured 2026-10-04 | | [Tarkett](https://www.usedby.ai/companies/tarkett.md) | Manufacturing | Confirmed | — | [talkdesk.com](https://www.talkdesk.com/customers/), captured 2026-10-04 | | [WaFd Bank](https://www.usedby.ai/companies/wafd-bank.md) | Banking & Mortgages | Confirmed | — | [talkdesk.com](https://www.talkdesk.com/customers/wafd-bank/), captured 2026-10-04 | | [World Vision Canada](https://www.usedby.ai/companies/world-vision-canada.md) | Non-profit & NGO | Confirmed | — | [talkdesk.com](https://www.talkdesk.com/customers/), captured 2026-10-04 | | [WPA](https://www.usedby.ai/companies/wpa.md) | — | Confirmed | — | [talkdesk.com](https://www.talkdesk.com/customers/), captured 2026-10-04 | | [Zion call management](https://www.usedby.ai/companies/zion-call-management.md) | — | Confirmed | — | [talkdesk.com](https://www.talkdesk.com/customers/cai/), captured 2026-10-04 | | [Alignment Health](https://www.usedby.ai/companies/alignment-health.md) | — | Observed | — | [talkdesk.com](https://www.talkdesk.com/), captured 2026-10-04 | | [Credit Union 1](https://www.usedby.ai/companies/credit-union-1.md) | — | Observed | — | [talkdesk.com](https://www.talkdesk.com/), captured 2026-10-04 | | [Dayforce](https://www.usedby.ai/companies/dayforce.md) | HR & Recruiting | Observed | — | [talkdesk.com](https://www.talkdesk.com/), captured 2026-10-04 | | [ezCater](https://www.usedby.ai/companies/ezcater.md) | — | Observed | — | [talkdesk.com](https://www.talkdesk.com/), captured 2026-10-04 | | [Hawaiian Airlines](https://www.usedby.ai/companies/hawaiian-airlines.md) | Airlines & Aviation Services | Observed | — | [talkdesk.com](https://www.talkdesk.com/), captured 2026-10-04 | | [JK Moving Services](https://www.usedby.ai/companies/jk-moving-services.md) | Logistics & Supply Chain | Observed | — | [talkdesk.com](https://www.talkdesk.com/customers/), captured 2026-10-04 | | [Kwik Trip](https://www.usedby.ai/companies/kwik-trip.md) | Retail | Observed | — | [talkdesk.com](https://www.talkdesk.com/), captured 2026-10-04 | | [MasOrange](https://www.usedby.ai/companies/masorange.md) | Telecommunications | Observed | — | [talkdesk.com](https://www.talkdesk.com/), captured 2026-10-04 | | [Netspend](https://www.usedby.ai/companies/netspend.md) | Fintech & Payments | Observed | — | [talkdesk.com](https://www.talkdesk.com/), captured 2026-10-04 | | [Ouro](https://www.usedby.ai/companies/ouro.md) | — | Observed | — | [talkdesk.com](https://www.talkdesk.com/customers/), captured 2026-10-04 | | [Arbella Insurance](https://www.usedby.ai/companies/arbella-insurance.md) | Insurance & InsurTech | Confirmed | — | [talkdesk.com](https://www.talkdesk.com/customers/), captured 2026-10-04 | | [UNFCU](https://www.usedby.ai/companies/unfcu.md) | Banking & Mortgages | Confirmed | — | [talkdesk.com](https://www.talkdesk.com/customers/unfcu/), captured 2026-10-04 | | [Gant Travel](https://www.usedby.ai/companies/gant-travel.md) | Travel & Hospitality | Confirmed | — | [talkdesk.com](https://www.talkdesk.com/customers/), captured 2026-10-04 | | [TowneBank](https://www.usedby.ai/companies/townebank.md) | Banking & Mortgages | Confirmed | — | [talkdesk.com](https://www.talkdesk.com/customers/), captured 2026-10-04 | | [Emprise Bank](https://www.usedby.ai/companies/emprise-bank.md) | Banking & Mortgages | Observed | — | [talkdesk.com](https://www.talkdesk.com/customers) | | [Merchants Bank](https://www.usedby.ai/companies/merchants-bank.md) | Banking & Mortgages | Observed | — | [talkdesk.com](https://www.talkdesk.com/customers) | | [Rocky Brands](https://www.usedby.ai/companies/rocky-brands.md) | Fashion & Apparel | Confirmed | — | [talkdesk.com](https://www.talkdesk.com/customers/), captured 2026-10-04 | ## Published results Reviewed stories only. A figure is the vendor’s or the customer’s claim, quoted with its label; usedby did not measure it. - [novobanco](https://www.usedby.ai/case-studies/novobanco-talkdesk.md): **3%** Share of calls handled by AI agents (Vendor case study, captured by usedby 2026-10-04) - [Metro Finance](https://www.usedby.ai/case-studies/metro-finance-talkdesk.md): **40%** reduction in operating costs (Vendor case study, captured by usedby 2026-10-04) - [Farfetch](https://www.usedby.ai/case-studies/farfetch-talkdesk.md): **25%** Increase in customer satisfaction (Vendor case study, captured by usedby 2026-10-04) - [Patagonia](https://www.usedby.ai/case-studies/patagonia-talkdesk.md): story without a checked figure. (Vendor case study, captured by usedby 2026-10-04) - [Canon Europe](https://www.usedby.ai/case-studies/canon-europe-talkdesk.md): story without a checked figure. (Vendor case study, captured by usedby 2026-10-04) - [WaFd Bank](https://www.usedby.ai/case-studies/wafd-bank-talkdesk.md): story without a checked figure. (Vendor case study, captured by usedby 2026-10-04) ## Before you buy Read on Talkdesk’s own pages; the quote was found on the cited page. | Fact | Value | Source | Checked | |---|---|---|---| | Data processing terms | A data processing agreement is available. | [talkdesk.com](https://www.talkdesk.com/legal/dpa/) | 2026-10-04 | | Free trial | Free trial or free plan available. | [talkdesk.com](https://www.talkdesk.com/pricing/) | 2026-10-04 | ## Alternatives - [Intercom](https://www.usedby.ai/tools/intercom.md): 114 public customers. Compare: https://www.usedby.ai/compare/intercom-vs-talkdesk.md - [Cognigy](https://www.usedby.ai/tools/cognigy.md): 58 public customers. Compare: https://www.usedby.ai/compare/cognigy-vs-talkdesk.md - [Sierra](https://www.usedby.ai/tools/sierra.md): 50 public customers. Compare: https://www.usedby.ai/compare/sierra-vs-talkdesk.md - [CallMiner](https://www.usedby.ai/tools/callminer.md): 39 public customers. Compare: https://www.usedby.ai/compare/callminer-vs-talkdesk.md - [Sanas](https://www.usedby.ai/tools/sanas.md): 48 public customers. Compare: https://www.usedby.ai/compare/sanas-vs-talkdesk.md More: https://www.usedby.ai/alternatives/talkdesk.md --- Source: https://www.usedby.ai/tools/talkdesk · How we check: https://www.usedby.ai/methodology