# Who uses Wonderful? 2 companies use Wonderful on usedby: 2 confirmed, 0 observed and 0 signals. Customers include Mercado Libre and Telefónica. Latest check 2026-11-15: 2 of 2 companies checked, from 2 public sources. > Enterprise AI agents for customer and employee workflows - Category: [AI agents for customer service](https://www.usedby.ai/tools/category/customer-service-automation.md) - Website: [wonderful.ai](https://www.wonderful.ai/agents) ## Customers Every line is a customer, at one of three proof levels: confirmed (a case study, a named quote, a press release, or the company's own public account of using the tool (its own site, or a post by one of its executives, VP or above)), observed (the vendor shows the company on its own pages) or signal (a job post shows the company's employees use the tool, the weakest proof). A line the company declared to usedby itself, or that it lists as a sub-processor on its own legal page, is marked declared. The first public proof is a relationship-level date, not an adoption date. Relationship labels describe the source's scope. They do not establish current contract, spend or company-wide deployment. The claim permalink identifies the usedby record; the primary source supports the relationship. These two links provide attribution for a summary. Evidence is selected, not exhaustive; missing evidence or a public archive does not establish that none exists. Relationship-level dates are not verified publication dates of the selected source. | Company | Industry | Proof | First public proof | Source | Relationship | Claim | |---|---|---|---|---|---|---| | [Mercado Libre](https://www.usedby.ai/companies/mercado-libre.md) | Marketplace | Confirmed · checked 2026-11 | On or before November 2026 | [wonderful.ai](https://www.wonderful.ai/blog-articles/mercado-libre-and-wonderful-built-an-ai-native-operation) | Usage described by a public source | [Mercado Libre · Wonderful claim](https://www.usedby.ai/claims/dc350905-d24d-41aa-87fd-60cbaf5cfb40) | | [Telefónica](https://www.usedby.ai/companies/telefonica.md) | Telecommunications | Confirmed · checked 2026-11 | On or before November 2026 | [wonderful.ai](https://www.wonderful.ai/blog-articles/telefonica) | Usage described by a public source | [Telefónica · Wonderful claim](https://www.usedby.ai/claims/44cd25c6-9849-4823-a04e-fedf6bc4e39c) | ## AI agents for customer service tools by industry Which AI agents for customer service tools companies use in the industries where Wonderful has customers, ranked by companies. - [AI agents for customer service in Marketplace](https://www.usedby.ai/companies/industry/marketplace/customer-service-automation.md) (1 Wonderful customer in this industry) - [AI agents for customer service in Telecommunications](https://www.usedby.ai/companies/industry/telecommunications/customer-service-automation.md) (1 Wonderful customer in this industry) ## Before you buy usedby has not verified Wonderful’s pricing, security or data terms yet. ## Alternatives Tools of the same or a competing category, from another vendor, ranked by public customers (every proof level, job posts included). - [Intercom](https://www.usedby.ai/tools/intercom.md): 130 public customers, 0 shared with Wonderful. - [Gorgias](https://www.usedby.ai/tools/gorgias.md): 117 public customers, 0 shared with Wonderful. - [Featurebase](https://www.usedby.ai/tools/featurebase.md): 78 public customers, 0 shared with Wonderful. - [Sierra](https://www.usedby.ai/tools/sierra.md): 62 public customers, 0 shared with Wonderful. - [Cognigy](https://www.usedby.ai/tools/cognigy.md): 55 public customers, 0 shared with Wonderful. More: https://www.usedby.ai/alternatives/wonderful.md ## Frequently asked questions about Wonderful ### Who uses Wonderful? 2 companies use Wonderful (2 confirmed), including Mercado Libre and Telefónica. ### What are the alternatives to Wonderful? Ranked by public customers (every proof level counts, job posts included), the top Wonderful alternatives are Intercom (130 customers, 0 shared), Gorgias (117 customers, 0 shared), Featurebase (78 customers, 0 shared), and Sierra (62 customers, 0 shared). [See all Wonderful alternatives](https://www.usedby.ai/alternatives/wonderful.md). ### How does usedby know who uses Wonderful, and how current is it? Each company here links to a public page that names it as a Wonderful customer, and each line shows its proof level. The latest check ran on November 15, 2026. [How usedby collects and checks its data](https://www.usedby.ai/methodology.md). --- Source: https://www.usedby.ai/tools/wonderful · How we check: https://www.usedby.ai/methodology