# Who uses Yellow.ai? 27 companies use Yellow.ai on usedby: 15 confirmed, 12 observed and 0 signals. 7% of them are in E-commerce & D2C. Confirmed or observed customers include Amazon, Sony and Bayer. Latest check 2026-10-08: 27 of 27 companies checked, from 9 public sources. > Agentic AI platform for automating customer and employee conversations across chat, voice and email. - Category: [Chatbots & Live Chat](https://www.usedby.ai/tools/category/chatbots-live-chat.md) - Website: [yellow.ai](https://yellow.ai/) ## Customers Every line is a customer, at one of three proof levels: confirmed (a case study, a named quote or a press release), observed (the vendor shows the company on its own pages) or signal (a job post shows the company's employees use the tool, the weakest proof). The first public proof is the first public page we found, not an adoption date. | Company | Industry | Proof | First public proof | Source | |---|---|---|---|---| | [Amazon](https://www.usedby.ai/companies/amazon.md) | E-commerce & D2C | Observed | — | [yellow.ai](https://yellow.ai/case-study/), captured 2026-10-08 | | [Sony](https://www.usedby.ai/companies/sony.md) | Media & Publishing | Confirmed | — | [yellow.ai](https://yellow.ai/pricing/), captured 2026-10-08 | | [Bayer](https://www.usedby.ai/companies/bayer.md) | Biotech & Pharma | Observed | — | [yellow.ai](https://yellow.ai/case-study/), captured 2026-10-08 | | [Hyundai](https://www.usedby.ai/companies/hyundai.md) | Automotive Manufacturing | Observed | — | [yellow.ai](https://yellow.ai/case-study/), captured 2026-10-08 | | [DECATHLON](https://www.usedby.ai/companies/decathlon.md) | Retail | Observed | — | [yellow.ai](https://yellow.ai/case-study/), captured 2026-10-08 | | [Xiaomi](https://www.usedby.ai/companies/xiaomi.md) | E-commerce & D2C | Observed | — | [yellow.ai](https://yellow.ai/case-study/), captured 2026-10-08 | | [Air Asia](https://www.usedby.ai/companies/air-asia.md) | — | Confirmed | — | [yellow.ai](https://yellow.ai/case-study/), captured 2026-10-08 | | [City of Cape Coral](https://www.usedby.ai/companies/city-of-cape-coral.md) | — | Confirmed | — | [yellow.ai](https://yellow.ai/case-study/city-of-cape-coral-automated-citizen-support/), captured 2026-10-08 | | [Coda Payments](https://www.usedby.ai/companies/coda-payments.md) | Fintech & Payments | Confirmed | — | [yellow.ai](https://yellow.ai/case-study/), captured 2026-10-08 | | [Empire Dermatology](https://www.usedby.ai/companies/empire-dermatology.md) | — | Confirmed | — | [yellow.ai](https://yellow.ai/case-study/), captured 2026-10-08 | | [Ferrellgas](https://www.usedby.ai/companies/ferrellgas.md) | — | Confirmed | — | [yellow.ai](https://yellow.ai/case-study/), captured 2026-10-08 | | [Halodoc](https://www.usedby.ai/companies/halodoc.md) | — | Confirmed | — | [yellow.ai](https://yellow.ai/case-study/), captured 2026-10-08 | | [InteleTravel](https://www.usedby.ai/companies/inteletravel.md) | — | Confirmed | — | [yellow.ai](https://yellow.ai/case-study/inteletravel-chat-voice-support-scaling-with-yellow-ai/), captured 2026-10-08 | | [Lion Parcel](https://www.usedby.ai/companies/lion-parcel.md) | — | Confirmed | — | [yellow.ai](https://yellow.ai/case-study/lion-parcel/), captured 2026-10-08 | | [Lulu Group](https://www.usedby.ai/companies/lulu-group.md) | — | Confirmed | — | [yellow.ai](https://yellow.ai/case-study/), captured 2026-10-08 | | [Lulu Hypermarket](https://www.usedby.ai/companies/lulu-hypermarket.md) | — | Confirmed | — | [yellow.ai](https://yellow.ai/case-study/lulu-hypermarket-ex-automation/), captured 2026-10-08 | | [Randstad](https://www.usedby.ai/companies/randstad.md) | — | Confirmed | — | [yellow.ai](https://yellow.ai/pricing/), captured 2026-10-08 | | [Sony India](https://www.usedby.ai/companies/sony-india.md) | — | Confirmed | — | [yellow.ai](https://yellow.ai/case-study/sony-enables-round-the-clock-service-with-voice-automation/), captured 2026-10-08 | | [Vipdesk](https://www.usedby.ai/companies/vipdesk.md) | — | Confirmed | — | [yellow.ai](https://yellow.ai/pricing/), captured 2026-10-08 | | [Waste Connections](https://www.usedby.ai/companies/waste-connections.md) | — | Confirmed | — | [yellow.ai](https://yellow.ai/case-study/waste-connections-voice-ai-trasnforms-customer-support/), captured 2026-10-08 | | [Bukalapak](https://www.usedby.ai/companies/bukalapak.md) | — | Observed | — | [yellow.ai](https://yellow.ai/case-study/), captured 2026-10-08 | | [BYJU'S](https://www.usedby.ai/companies/byju-s.md) | — | Observed | — | [yellow.ai](https://yellow.ai/case-study/), captured 2026-10-08 | | [Orra](https://www.usedby.ai/companies/orra.md) | — | Observed | — | [yellow.ai](https://yellow.ai/case-study/), captured 2026-10-08 | | [Papa Johns](https://www.usedby.ai/companies/papa-johns.md) | — | Observed | — | [yellow.ai](https://yellow.ai/case-study/), captured 2026-10-08 | | [Pepsi](https://www.usedby.ai/companies/pepsi.md) | — | Observed | — | [yellow.ai](https://yellow.ai/case-study/), captured 2026-10-08 | | [TrueMoney](https://www.usedby.ai/companies/truemoney.md) | — | Observed | — | [yellow.ai](https://yellow.ai/case-study/), captured 2026-10-08 | | [Ula](https://www.usedby.ai/companies/ula.md) | — | Observed | — | [yellow.ai](https://yellow.ai/case-study/), captured 2026-10-08 | ## Published results Reviewed stories only. A figure is the vendor’s or the customer’s claim, quoted with its label; usedby did not measure it. - [Lulu Hypermarket](https://www.usedby.ai/case-studies/lulu-hypermarket-yellow-ai.md): **3M+** users engaged within weeks of launch (Vendor case study, published 2026-04-20) - [City of Cape Coral](https://www.usedby.ai/case-studies/city-of-cape-coral-yellow-ai.md): **24/7** Citizen support availability (Vendor case study, published 2026-05-13) - [Waste Connections](https://www.usedby.ai/case-studies/waste-connections-yellow-ai.md): **~$4M** annual savings (Vendor case study, published 2023-04-05) - [Sony India](https://www.usedby.ai/case-studies/sony-india-yellow-ai.md): story without a checked figure. (Vendor case study, published 2023-04-05) - [Lion Parcel](https://www.usedby.ai/case-studies/lion-parcel-yellow-ai.md): story without a checked figure. (Vendor case study, published 2024-04-03) ## Before you buy Read on Yellow.ai’s own pages; the quote was found on the cited page. | Fact | Value | Source | Checked | |---|---|---|---| | Data residency | US, EU, Singapore, India, Indonesia, UAE | [yellow.ai](https://yellow.ai/platform/enterprise-grade-security/) | 2026-10-08 | | Data processing terms | A data processing agreement is available. | [yellow.ai](https://yellow.ai/dpa/) | 2026-10-08 | | Free trial | Free trial or free plan available. | [yellow.ai](https://yellow.ai/pricing/) | 2026-10-08 | | Integrations | Zendesk, Genesys, Freshdesk, Freshchat, Freshservice | [yellow.ai](https://yellow.ai/freshworks-integration/) | 2026-10-08 | ## Alternatives - [Tidio](https://www.usedby.ai/tools/tidio.md): 46 public customers. Compare: https://www.usedby.ai/compare/tidio-vs-yellow-ai.md - [Live Person](https://www.usedby.ai/tools/live-person.md): 41 public customers. Compare: https://www.usedby.ai/compare/live-person-vs-yellow-ai.md - [Gupshup](https://www.usedby.ai/tools/gupshup.md): 34 public customers. Compare: https://www.usedby.ai/compare/gupshup-vs-yellow-ai.md - [Blip](https://www.usedby.ai/tools/blip.md): 28 public customers. Compare: https://www.usedby.ai/compare/blip-vs-yellow-ai.md More: https://www.usedby.ai/alternatives/yellow-ai.md --- Source: https://www.usedby.ai/tools/yellow-ai · How we check: https://www.usedby.ai/methodology