# Who uses Yuma? 22 companies use Yuma on usedby: 14 confirmed, 8 observed and 0 signals. 9% of them are in Beauty & Cosmetics. Confirmed or observed customers include YouTube, Linkedin and X. Latest check 2026-10-05: 19 of 22 companies checked, from 13 public sources. > AI agents for e-commerce support, sales, social and chat, built on existing help desks - Category: [Customer Service Automation](https://www.usedby.ai/tools/category/customer-service-automation.md) - Website: [yuma.ai](https://yuma.ai/) ## Customers Every line is a customer, at one of three proof levels: confirmed (a case study, a named quote or a press release), observed (the vendor shows the company on its own pages) or signal (a job post shows the company's employees use the tool, the weakest proof). The first public proof is the first public page we found, not an adoption date. | Company | Industry | Proof | First public proof | Source | |---|---|---|---|---| | [YouTube](https://www.usedby.ai/companies/youtube.md) | Streaming & Content | Observed | — | [yuma.ai](https://yuma.ai/case-studies) | | [Linkedin](https://www.usedby.ai/companies/linkedin.md) | HR & Recruiting | Observed | — | [yuma.ai](https://yuma.ai/case-studies) | | [X](https://www.usedby.ai/companies/x.md) | Telecommunications | Observed | — | [yuma.ai](https://yuma.ai/case-studies) | | [Cabaia](https://www.usedby.ai/companies/cabaia.md) | — | Confirmed | — | [yuma.ai](https://yuma.ai/case-studies), captured 2026-10-05 | | [Clove](https://www.usedby.ai/companies/clove.md) | — | Confirmed | — | [yuma.ai](https://yuma.ai/case-studies/how-clove-achieved-3x-roi-40-ai-automation-and-25-cost-savings-in-just-3-months-with-yuma-ai), captured 2026-10-05 | | [EvryJewels](https://www.usedby.ai/companies/evryjewels.md) | — | Confirmed | — | [yuma.ai](https://yuma.ai/case-studies/how-evryjewels-achieved-70-automation-slashed-cost-by-63-and-process-over-150k-tickets-with-yuma), captured 2026-10-05 | | [Glossier](https://www.usedby.ai/companies/glossier.md) | Beauty & Cosmetics | Confirmed | — | [yuma.ai](https://yuma.ai/case-studies/a-glossier-touch-elevating-customer-experience-with-yuma-ai), captured 2026-10-05 | | [Javvy Coffee](https://www.usedby.ai/companies/javvy-coffee.md) | — | Confirmed | — | [yuma.ai](https://yuma.ai/case-studies/how-javvy-coffee-achieved-70-automation-and-slashed-response-time-from-24-hours-to-12-minutes-with-yuma-ai), captured 2026-10-05 | | [MFI Medical](https://www.usedby.ai/companies/mfi-medical.md) | — | Confirmed | — | [yuma.ai](https://yuma.ai/case-studies/how-mfi-medical-cut-first-response-time-by-over-87-and-automated-45-of-customer-inquiries-with-yuma-ai), captured 2026-10-05 | | [My Variations](https://www.usedby.ai/companies/my-variations.md) | — | Confirmed | — | [yuma.ai](https://yuma.ai/case-studies/myvariations), captured 2026-10-05 | | [Omnie](https://www.usedby.ai/companies/omnie.md) | — | Confirmed | — | [yuma.ai](https://yuma.ai/case-studies/omnie-and-yuma-ai-reshaping-e-commerce-customer-service-together), captured 2026-10-05 | | [Petlibro](https://www.usedby.ai/companies/petlibro.md) | — | Confirmed | — | [yuma.ai](https://yuma.ai/case-studies/how-petlibro-achieved-49-automation-and-saves-20-annually-with-yuma-ai), captured 2026-10-05 | | [Tediber](https://www.usedby.ai/companies/tediber.md) | — | Confirmed | — | [yuma.ai](https://yuma.ai/pricing), captured 2026-10-05 | | [The Bradery](https://www.usedby.ai/companies/the-bradery.md) | — | Confirmed | — | [yuma.ai](https://yuma.ai/case-studies/how-the-bradery-runs-24-7-support-through-flash-sale-peaks-with-yuma-ai), captured 2026-10-05 | | [The Koin Club](https://www.usedby.ai/companies/the-koin-club.md) | — | Confirmed | — | [yuma.ai](https://yuma.ai/case-studies), captured 2026-10-05 | | [UnBonMaillot](https://www.usedby.ai/companies/unbonmaillot.md) | — | Confirmed | — | [yuma.ai](https://yuma.ai/case-studies/how-evryjewels-achieved-70-automation-slashed-cost-by-63-and-process-over-150k-tickets-with-yuma), captured 2026-10-05 | | [900.care](https://www.usedby.ai/companies/900-care.md) | — | Observed | — | [yuma.ai](https://yuma.ai/), captured 2026-10-05 | | [Jimmy Fairly](https://www.usedby.ai/companies/jimmy-fairly.md) | — | Observed | — | [yuma.ai](https://yuma.ai/), captured 2026-10-05 | | [Jonak](https://www.usedby.ai/companies/jonak.md) | — | Observed | — | [yuma.ai](https://yuma.ai/), captured 2026-10-05 | | [Manucurist](https://www.usedby.ai/companies/manucurist.md) | Beauty & Cosmetics | Observed | — | [yuma.ai](https://yuma.ai/), captured 2026-10-05 | | [Tumble](https://www.usedby.ai/companies/tumble.md) | — | Observed | — | [yuma.ai](https://yuma.ai/), captured 2026-10-05 | | [Finn](https://www.usedby.ai/companies/finn.md) | E-commerce & D2C | Confirmed | — | [yuma.ai](https://yuma.ai/case-studies/how-finn-europes-leading-car-subscription-platform-automated-45-of-b2b-cx-tickets-and-cut-resolution-times-by-90-with-yuma-ai), captured 2026-10-05 | ## Published results Reviewed stories only. A figure is the vendor’s or the customer’s claim, quoted with its label; usedby did not measure it. - [Finn](https://www.usedby.ai/case-studies/finn-yuma.md): **45%** B2B CX tickets fully automated by AI (Vendor case study, published 2025-07-29) - [Javvy Coffee](https://www.usedby.ai/case-studies/javvy-coffee-yuma.md): **70%** Share of customer queries automated (Vendor case study, published 2026-02-06) - [Glossier](https://www.usedby.ai/case-studies/glossier-yuma.md): **87%** decrease in overall response times (Vendor case study, published 2026-03-17) - [Omnie](https://www.usedby.ai/case-studies/omnie-yuma.md): **50%** full automation rate for top clients (Vendor case study, published 2025-05-30) - [My Variations](https://www.usedby.ai/case-studies/myvariations-yuma.md): **62%** customer tickets fully automated (Vendor case study, published 2025-05-30) - [Petlibro](https://www.usedby.ai/case-studies/petlibro-yuma.md): **79%** Support tickets fully automated (Vendor case study, published 2025-06-24) - [Clove](https://www.usedby.ai/case-studies/clove-yuma.md): **70%** automation of total monthly ticket volume (Vendor case study, published 2025-05-30) ## Before you buy Read on Yuma’s own pages; the quote was found on the cited page. | Fact | Value | Source | Checked | |---|---|---|---| | Security | SOC 2 Type II | [yuma.ai](https://yuma.ai/security) | 2026-10-07 | | Data processing terms | A data processing agreement is available. | [yuma.ai](https://yuma.ai/legal/dpa) | 2026-10-07 | | Integrations | Shopify, Gorgias, Zendesk, Recharge, Klaviyo | [yuma.ai](https://yuma.ai/integrations) | 2026-10-07 | | Pricing | Starter: $14,400 /yr; Growth: $40,000 /yr; Scale: $90,000 /yr | [yuma.ai](https://yuma.ai/pricing) | 2026-10-07 | ## Alternatives - [Cognigy](https://www.usedby.ai/tools/cognigy.md): 58 public customers. Compare: https://www.usedby.ai/compare/cognigy-vs-yuma.md - [Intercom](https://www.usedby.ai/tools/intercom.md): 114 public customers. Compare: https://www.usedby.ai/compare/intercom-vs-yuma.md - [Sierra](https://www.usedby.ai/tools/sierra.md): 50 public customers. Compare: https://www.usedby.ai/compare/sierra-vs-yuma.md - [Sanas](https://www.usedby.ai/tools/sanas.md): 48 public customers. Compare: https://www.usedby.ai/compare/sanas-vs-yuma.md - [Talkdesk](https://www.usedby.ai/tools/talkdesk.md): 47 public customers. Compare: https://www.usedby.ai/compare/talkdesk-vs-yuma.md More: https://www.usedby.ai/alternatives/yuma.md --- Source: https://www.usedby.ai/tools/yuma · How we check: https://www.usedby.ai/methodology