# Who uses Zendesk AI?

27 companies use Zendesk AI on usedby: 14 confirmed, 12 observed and 1 signal. 15% of them are in DevTools & Infrastructure. Confirmed or observed customers include Airbnb, Siemens and Discord. Latest check 2026-10-05: 23 of 27 companies checked, from 17 public sources.

> AI-powered customer experience

- Category: [Customer Service Automation](https://www.usedby.ai/tools/category/customer-service-automation.md)
- Website: [zendesk.com](https://www.zendesk.com/service/ai/)

## Customers

Every line is a customer, at one of three proof levels: confirmed (a case study, a named quote or a press release), observed (the vendor shows the company on its own pages) or signal (a job post shows the company's employees use the tool, the weakest proof). The first public proof is the first public page we found, not an adoption date.

| Company | Industry | Proof | First public proof | Source |
|---|---|---|---|---|
| [Airbnb](https://www.usedby.ai/companies/airbnb.md) | Travel & Hospitality | Observed | — | [zendesk.com](https://www.zendesk.com/pricing/), captured 2026-10-05 |
| [Siemens](https://www.usedby.ai/companies/siemens.md) | Manufacturing | Observed | — | [zendesk.com](https://www.zendesk.com/customer/), captured 2026-10-03 |
| [Discord](https://www.usedby.ai/companies/discord.md) | DevTools & Infrastructure | Observed | — | [zendesk.com](https://www.zendesk.com/pricing/), captured 2026-10-05 |
| [Four Seasons](https://www.usedby.ai/companies/four-seasons.md) | Travel & Hospitality | Observed | — | [zendesk.com](https://www.zendesk.com/customer/), captured 2026-10-03 |
| [Grubhub](https://www.usedby.ai/companies/grubhub.md) | Restaurants & Food Services | Observed | — | [zendesk.com](https://www.zendesk.com/pricing/), captured 2026-10-05 |
| [Shopify](https://www.usedby.ai/companies/shopify.md) | E-commerce & D2C | Observed | — | [zendesk.com](https://www.zendesk.com/pricing/), captured 2026-10-05 |
| [Slack](https://www.usedby.ai/companies/slack.md) | DevTools & Infrastructure | Observed | — | [zendesk.com](https://www.zendesk.com/pricing/), captured 2026-10-05 |
| [Squarespace](https://www.usedby.ai/companies/squarespace.md) | DevTools & Infrastructure | Observed | — | [zendesk.com](https://www.zendesk.com/pricing/), captured 2026-10-05 |
| [Stanley Black and Decker](https://www.usedby.ai/companies/stanley-black-and-decker.md) | Manufacturing | Observed | — | [zendesk.com](https://www.zendesk.com/customer/), captured 2026-10-03 |
| [Tesco](https://www.usedby.ai/companies/tesco.md) | Retail | Observed | — | [zendesk.com](https://www.zendesk.com/customer/), captured 2026-10-03 |
| [Skyscanner](https://www.usedby.ai/companies/skyscanner.md) | Travel & Hospitality | Confirmed | — | [zendesk.es](https://www.zendesk.es/customer/skyscanner/) |
| [Vimeo](https://www.usedby.ai/companies/vimeo.md) | Streaming & Content | Confirmed | — | [zendesk.com](https://www.zendesk.com/customer/vimeo-ai/), captured 2026-10-05 |
| [ClickUp](https://www.usedby.ai/companies/clickup.md) | DevTools & Infrastructure | Signal | Job post, July 2026 | [jobs.ashbyhq.com](https://jobs.ashbyhq.com/clickup/4bfbec55-ee0f-40de-a64f-24a176499046), captured 2026-10-05 |
| [Dunlop Sports](https://www.usedby.ai/companies/dunlop-sports.md) | Fashion & Apparel | Confirmed | — | [zendesk.com](https://www.zendesk.com/customer/), captured 2026-10-03 |
| [LATAM Airlines](https://www.usedby.ai/companies/latam-airlines.md) | Airlines & Aviation Services | Confirmed | — | [zendesk.com](https://www.zendesk.com/customer/latam-airlines/), captured 2026-10-05 |
| [Personio](https://www.usedby.ai/companies/personio.md) | HR & Recruiting | Confirmed | — | [zendesk.de](https://www.zendesk.de/customer/personio/) |
| [Babbel](https://www.usedby.ai/companies/babbel.md) | EdTech & E-learning | Confirmed | — | [zendesk.com](https://www.zendesk.com/customer/babbel/), captured 2026-10-05 |
| [Best Egg](https://www.usedby.ai/companies/best-egg.md) | — | Confirmed | — | [zendesk.com](https://www.zendesk.com/customer/best-egg/), captured 2026-10-05 |
| [BritBox](https://www.usedby.ai/companies/britbox.md) | Streaming & Content | Confirmed | — | [zendesk.com](https://www.zendesk.com/customer/britbox/), captured 2026-10-05 |
| [Docebo](https://www.usedby.ai/companies/docebo.md) | — | Confirmed | — | [zendesk.com](https://www.zendesk.com/customer/docebo/), captured 2026-10-05 |
| [Fortnum & Mason](https://www.usedby.ai/companies/fortnum-mason.md) | — | Confirmed | — | [zendesk.com](https://www.zendesk.com/customer/fortnum-mason/), captured 2026-10-05 |
| [IRC-CEO](https://www.usedby.ai/companies/irc-ceo.md) | — | Confirmed | — | [zendesk.com](https://www.zendesk.com/customer/irc-ceo/), captured 2026-10-05 |
| [TeamSystem](https://www.usedby.ai/companies/teamsystem.md) | — | Confirmed | — | [zendesk.com](https://www.zendesk.com/customer/teamsystem/), captured 2026-10-05 |
| [OpenTable](https://www.usedby.ai/companies/opentable.md) | — | Observed | — | [zendesk.com](https://www.zendesk.com/pricing/), captured 2026-10-05 |
| [Polaris](https://www.usedby.ai/companies/polaris.md) | — | Observed | — | [zendesk.com](https://www.zendesk.com/customer/), captured 2026-10-03 |
| [Rizzoli Education](https://www.usedby.ai/companies/rizzoli-education.md) | EdTech & E-learning | Confirmed | — | [zendesk.it](https://www.zendesk.it/customer/rizzoli-education/) |
| [Universal Store](https://www.usedby.ai/companies/universal-store.md) | E-commerce & D2C | Confirmed | — | [zendesk.com](https://www.zendesk.com/customer/universal-store/) |

## Published results

Reviewed stories only. A figure is the vendor’s or the customer’s claim, quoted with its label; usedby did not measure it.

- [IRC-CEO](https://www.usedby.ai/case-studies/irc-ceo-zendesk-ai.md): **76%** One-touch resolution rate (Vendor case study, published 2026-03-09)
- [Babbel](https://www.usedby.ai/case-studies/babbel-zendesk-ai.md): **50%+** Share of tickets automated through AI agents (Vendor case study, published 2026-02-11)
- [Docebo](https://www.usedby.ai/case-studies/docebo-zendesk-ai.md): **$125,000** tech stack cost savings from replacing ten tools (Vendor case study, published 2025-12-22)
- [BritBox](https://www.usedby.ai/case-studies/britbox-zendesk-ai.md): **47%** AI automation rate (Vendor case study, published 2026-01-26)
- [Fortnum & Mason](https://www.usedby.ai/case-studies/fortnum-mason-zendesk-ai.md): **90%** Drop in live chat processing time (Vendor case study, published 2026-02-23)
- [TeamSystem](https://www.usedby.ai/case-studies/teamsystem-zendesk-ai.md): **100,000** Questions handled per month by AI agents (Vendor case study, published 2026-02-25)
- [Best Egg](https://www.usedby.ai/case-studies/best-egg-zendesk-ai.md): **80%** Automation rate on messaging (Vendor case study, published 2026-01-28)

## Before you buy

Read on Zendesk AI’s own pages; the quote was found on the cited page.

| Fact | Value | Source | Checked |
|---|---|---|---|
| Data processing terms | A data processing agreement is available. | [zendesk.com](https://www.zendesk.com/trust-center/) | 2026-10-07 |
| Free trial | Free trial or free plan available. | [zendesk.com](https://www.zendesk.com/pricing/) | 2026-10-07 |
| Integrations | Shopify, Microsoft Teams, Pipedrive, Klaviyo, GIPHY | [zendesk.com](https://www.zendesk.com/marketplace/) | 2026-10-07 |

## Alternatives

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- [Sanas](https://www.usedby.ai/tools/sanas.md): 48 public customers. Compare: https://www.usedby.ai/compare/sanas-vs-zendesk-ai.md
- [Talkdesk](https://www.usedby.ai/tools/talkdesk.md): 47 public customers. Compare: https://www.usedby.ai/compare/talkdesk-vs-zendesk-ai.md

More: https://www.usedby.ai/alternatives/zendesk-ai.md

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Source: https://www.usedby.ai/tools/zendesk-ai · How we check: https://www.usedby.ai/methodology