Cómo usa Ammex Atomicwork
five minutes
“All of that in about five minutes.”
Tal como se publicó en atomicwork.com. Capturado por usedby el 7 oct 2026.
Qué pasó
Ammex replaced Jira Service Management with Atomicwork as its service management platform, running inside Microsoft Teams. The IT help desk uses it to deflect FAQs and to automate approval-based requests such as offboarding, and teams like HR, logistics and finance also handle their requests through it.
Resumen escrito por usedby a partir de la página de origen, en inglés. Las cifras son de Atomicwork y de Ammex, no nuestras.
- 20% to 65%“Deflection rates climbed from 20% to 65%, with a target of 80% through continued documentation refinement.”
- two months“their IT help desk fully operational on Atomicwork within two months”
- 25 use cases“the team had a shortlist of 25 use cases”
All of that in about five minutes.
Approval and execution of tasks can be completed in less than a minute.
The ROI on deploying Atom across our teams has been incredible. Unlike Jira, Atom allowed us to maintain our IT service team without adding a single headcount in six months. It handles simple queries that used to interrupt our Finance team, and it provides our CEO with real-time updates on shipments and orders - questions that would normally require a phone call or an email or a meeting, disrupting someone’s day
Lo que dice la historia, y lo que verificamos
Comparamos la historia con su página en línea el 7 oct 2026.
- La cifra: five minutesVerificadoImpresa palabra por palabra en la página, cerca del nombre de Ammex.
- El pasaje citado arribaVerificadoCopiado palabra por palabra de la página, cerca del nombre de Ammex.
- Ammex usa AtomicworkVerificadoLínea de nivel Confirmado. Última verificación entre todas las fuentes: 7 oct 2026.
- El resultado en síNo verificadoLo citamos; no lo medimos.
Más historias
Misma empresa, misma herramienta o mismo sector.
