97%
“97% faster resolutions and nearly 2x CSAT scores achieved for customers”
Tal como se publicó en cartesia.ai, marzo de 2026. Capturado por usedby el 8 oct 2026.
Qué pasó
Lorikeet, an AI customer support concierge for complex businesses, uses Cartesia's Sonic text-to-speech to power the voices of its phone support agents. The agents resolve customer issues in regulated industries with low latency and natural-sounding speech.
Resumen escrito por usedby a partir de la página de origen, en inglés. Las cifras son de Cartesia y de Lorikeet, no nuestras.
- 21,000“Powered by Cartesia, Lorikeet handled over 21,000 calls in the first nine days alone, with hundreds of concurrent calls at peak, maintaining 100% uptime with no degradation issues.”
- 24 hours“When 300,000+ families had their SNAP food benefits suddenly transitioned to GiveCard, Lorikeet deployed voice agents within 24 hours to handle the surge.”
Speed was a clear differentiator: Cartesia was almost half a second faster than competing vendors. In live support calls, that margin is the difference between a conversation that flows naturally and one that triggers an escalation request.
We put a lot of R&D effort into getting our voice agents to a level where they could actually help people with complicated or demanding customer situations, but with a latency profile that means the conversation sounds natural and the customer is not left hanging on the phone. That’s only possible if you have very fast text-to-speech technology, which Cartesia is particularly excellent at.
Lo que dice la historia, y lo que verificamos
Comparamos la historia con su página en línea el 8 oct 2026.
- La cifra: 97%VerificadoImpresa palabra por palabra en la página, cerca del nombre de Lorikeet.
- El pasaje citado arribaVerificadoCopiado palabra por palabra de la página, cerca del nombre de Lorikeet.
- La fecha de publicaciónVerificadoLeída en los metadatos de la propia página, nunca adivinada.
- Lorikeet usa CartesiaVerificadoLínea de nivel Confirmado. Última verificación entre todas las fuentes: 8 oct 2026.
- El resultado en síNo verificadoLo citamos; no lo medimos.
Más historias
Misma empresa, misma herramienta o mismo sector.
