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Herramientas, empresas

Cómo usa Marshmallow Assembled

95%

“Schedule automation rose from 0% to 95%.”

Tal como se publicó en assembled.com. Capturado por usedby el 8 oct 2026.

Qué pasó

Marshmallow uses Assembled as its workforce management platform for planning and scheduling its support agents. After rebuilding the setup, it replaced manual scheduling with AI-powered schedule generation and extended its planning horizon.

Resumen escrito por usedby a partir de la página de origen, en inglés. Las cifras son de Assembled y de Marshmallow, no nuestras.

  • 370“After implementing schedule generation, that same team was able to support roughly 370 agents while planning up to two months ahead.”
  • 80 FTE“Before the rebuild, two planners were spending an entire week to publish four weeks of schedules for 80 FTE.”

Before the rebuild, two planners were spending an entire week to publish four weeks of schedules for 80 FTE. After implementing schedule generation, that same team was able to support roughly 370 agents while planning up to two months ahead.

De la página. assembled.com, capturada el 8 oct 2026

We’ve tripled the amount of agents we’re doing it for, if not quadrupled. And also for a longer period of time, we now do up to two months in advance.

Loz Gatt, Senior WFM Manager, Marshmallow. Fuente, capturada el 8 oct 2026

Lo que dice la historia, y lo que verificamos

Comparamos la historia con su página en línea el 8 oct 2026.

  • La cifra: 95%VerificadoImpresa palabra por palabra en la página, cerca del nombre de Marshmallow.
  • El pasaje citado arribaVerificadoCopiado palabra por palabra de la página, cerca del nombre de Marshmallow.
  • Marshmallow usa AssembledVerificadoLínea de nivel Confirmado. Última verificación entre todas las fuentes: 8 oct 2026.
  • El resultado en síNo verificadoLo citamos; no lo medimos.

Misma empresa, misma herramienta o mismo sector.

30%“30% of total contacts handled by AI, with only 10% of that group ever handed off to a human”Arbiter Sports usa Assembled. Otro cliente de Assembled40%“the team was able to reduce average chat wait time by 40%”Autodesk usa Assembled. Otro cliente de Assembled66%“With Assembled, Brooks lowered average phone wait times by 66%.”Brooks Running usa Assembled. Otro cliente de Assembled