50%
“Reduced customer support costs by over 50% while continuing to scale”
Tal como se publicó en retellai.com. Verificado por usedby el 9 oct 2026.
Qué pasó
Swtch, an EV charging network provider, uses Retell to run an AI voice agent named Lucas that answers inbound driver support calls about accessing charging services. It absorbs routine, high-volume calls and call surges so human agents can focus on complex cases.
Resumen escrito por usedby a partir de la página de origen, en inglés. Las cifras son de Retell AI y de Swtch, no nuestras.
- approximately 5 seconds“Calls answered in approximately 5 seconds, replacing multi-minute hold times”
- 5,000–8,000“5,000–8,000 inbound calls per month handled by Lucas”
Rather than replacing human agents, Retell allowed swtch to absorb volume spikes instantly. This ensured drivers could always reach support when it mattered most.
The cost of our customer support team was increasing 300 to 400 percent a year. By introducing Lucas on Retell, we were able to reduce that burden by over 50 percent and drastically improve our SaaS margins.
Lo que dice la historia, y lo que verificamos
Lo que comparamos con la página.
- La cifra: 50%VerificadoImpresa palabra por palabra en la página, cerca del nombre de Swtch.
- El pasaje citado arribaVerificadoCopiado palabra por palabra de la página, cerca del nombre de Swtch.
- Swtch usa Retell AIVerificadoLínea de nivel Confirmado.
- El resultado en síNo verificadoLo citamos; no lo medimos.
Más historias
Misma empresa, misma herramienta o mismo sector.
