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Herramientas, empresas

Cómo usa Xero Coveo

Tal como se publicó en coveo.com. Verificado por usedby el 9 oct 2026.

Qué pasó

Xero uses Coveo to make content on its Xero Central support portal easier to find, so customers can self-serve answers and get proactive, contextual content suggestions. This reduces simple support cases and frees agents for more complex issues.

Resumen escrito por usedby a partir de la página de origen, en inglés. Las cifras son de Coveo y de Xero, no nuestras.

Xero found that customers were having difficulty finding information on their main support portal, Xero Central. Given that over 90% of the questions asked could be served by content, this was highly problematic. Even simple questions resulted in case creation, frustrating customers and agents alike.

De la página. coveo.com

What started with a test turned quickly into rolling out to our global support platform, Xero Central, and the transformation is outstanding.

Nigel Piper, Executive General Manager at Xero. Fuente, capturada el 9 oct 2026

So we've already seen massive amounts more, content being served up through our platform.

Nigel Piper, Executive General Manager, Xero. Fuente, capturada el 10 oct 2026

Lo que dice la historia, y lo que verificamos

Lo que comparamos con la página.

  • El pasaje citado arribaVerificadoCopiado palabra por palabra de la página, cerca del nombre de Xero.
  • Xero usa CoveoVerificadoLínea de nivel Confirmado.
  • El resultado en síNo verificadoLo citamos; no lo medimos.

Misma empresa, misma herramienta o mismo sector.

3,500 repositories“onboard 3,500 repositories”Xero usa Sonar. Otra herramienta en Xero29%“Conversion rate from search increased by 29%”Elite Supplements usa Coveo. Otro cliente de Coveo26%“Search conversion rates increased by 26%”Four Hands usa Coveo. Otro cliente de Coveo