O caso de uso: como iFIT Health & Fitness implanta Forethought
iFIT uses Forethought's Solve as the chat widget in its help center to resolve repetitive tickets, Triage to classify and route incoming tickets, Assist to surface knowledge articles and past cases to agents inside Salesforce, and Discover to find topics and workflows worth automating. The support team automated three workflows based on Discover's recommendations.
Outros resultados informados
Números publicados no estudo de caso de Forethought. Eles não são medidos de forma independente pelo usedby.
Now, 33% of chats are deflected via the Solve widget.
With 82% accuracy in predictions, Triage helps analyze tickets to route them to the right agent.
Additionally, thanks to Discover, iFIT has realized 3,689 deflections and 436 agent hours saved.
+20,000 instant chat resolutions
Nas palavras do cliente
Before Discover, we didn’t have a system in place to understand the top drivers on our member center. It was really difficult to understand why or if articles were deflecting chats and emails. Now with Discover, I can easily understand which topics are most common and missing from our knowledge articles, filling in the gaps. It’s so easy to use and having that data gives me confidence that I’m making the right decisions.Outras empresas que usam Forethought
Clientes de todos os setores, com evidências públicas.
AchieversConfirmado
ActiveCampaignConfirmado
CotopaxiConfirmado
FetchConfirmado
FormaConfirmado
GrammarlyConfirmadoIr direto à fonte
Com base no estudo de caso publicado por Forethought. Verificamos as evidências públicas; os resultados são informados pelo fornecedor.
forethought.ai- Última verificação
- 5 de out. de 2026
Abrir a captura da fonte O que o estudo de caso afirma e o que verificamos
O que comparamos com a página.
- O número: 436 agent hoursVerificado
Impresso palavra por palavra na página, perto do nome de iFIT Health & Fitness.
- O trecho citado acimaVerificado
Copiado palavra por palavra da página, perto do nome de iFIT Health & Fitness.
- iFIT Health & Fitness usa ForethoughtVerificado
Linha de nível Confirmado.
- O resultado em siNão verificado
Nós o citamos; não o medimos.
Additionally, thanks to Discover, iFIT has realized 3,689 deflections and 436 agent hours saved.