O caso de uso: como Reed Wellbeing implanta Cognigy
Reed Wellbeing uses NiCE Proactive AI to autonomously contact people referred by their GP for the NHS Diabetes Prevention Program via SMS, email and automated voice. The system handles enrollment, eligibility screening and reminders, and routes complex cases to human contact center advisors.
Outros resultados informados
Números publicados no estudo de caso de Cognigy. Eles não são medidos de forma independente pelo usedby.
The number of participants joining the service has increased by 16 percent.
Digital program take-up has grown by 22 percent, reflecting both the expanded options the system surfaces for participants and the ease of the digital onboarding pathway.
The active referral backlog has fallen from approximately 15,000 people to around 3,500, shifting Reed Wellbeing's contact center from four to five months of work in hand to approximately one.
The time between referral and first session attended has reduced by almost 30 percent.
Nas palavras do cliente
What proactive AI is doing is adding value to the human conversations that need to make a programme a success. It is not a replacement.Usuários de Cognigy no setor HealthTech e saúde digital
Empresas do mesmo setor, com evidências públicas.
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Com base no estudo de caso publicado por Cognigy. Verificamos as evidências públicas; os resultados são informados pelo fornecedor.
cognigy.com- Última verificação
- 8 de out. de 2026
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The wait time between GP referral and Reed's first patient engagement has fallen by 80 percent. A participant referred by their GP today can start a face-to-face program within five days, where the same journey previously took an average of 28 days.