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Herramientas, empresas

Cómo usa ActiveCampaign Forethought

+60%

“Deflection now holds steady at +60% and it hasn’t dropped.”

Tal como se publicó en forethought.ai. Capturado por usedby el 3 oct 2026.

Qué pasó

ActiveCampaign replaced its decision-tree chatbot with Forethought Solve in its help center to deflect routine customer chats, and uses Autoflows to take actions in tools like CRMs and help desks. It also uses Assist for agents inside Zendesk and Solve in Slack to answer internal team questions.

Resumen escrito por usedby a partir de la página de origen, en inglés. Las cifras son de Forethought y de ActiveCampaign, no nuestras.

  • 40%“the number of tickets reaching agents is down 40% from the baseline”
  • 1,300“The internal Solve widget and Solve in Slack now handle about 1,300 chats per week”
  • five full workdays“Forethought is saving the equivalent of over five full workdays every week”

Although overall ticket volume has increased with the business, the number of tickets reaching agents is down 40% from the baseline. Deflection now holds steady at +60% and it hasn’t dropped.

De la página. forethought.ai, capturada el 3 oct 2026

A lot of what we saw felt like signing onto a roadmap instead of a real product. There were too many promises and not enough substance.

Phil Lynch, Senior AI Program Manager at ActiveCampaign, ActiveCampaign. Fuente, capturada el 3 oct 2026

Lo que dice la historia, y lo que verificamos

Comparamos la historia con su página en línea el 3 oct 2026.

  • La cifra: +60%VerificadoImpresa palabra por palabra en la página, cerca del nombre de ActiveCampaign.
  • El pasaje citado arribaVerificadoCopiado palabra por palabra de la página, cerca del nombre de ActiveCampaign.
  • ActiveCampaign usa ForethoughtVerificadoLínea de nivel Confirmado. Última verificación entre todas las fuentes: 5 oct 2026.
  • El resultado en síNo verificadoLo citamos; no lo medimos.

Misma empresa, misma herramienta o mismo sector.

$76,000“deflection rates rose 28% with a savings of $76,000”Cotopaxi usa Forethought. Otro cliente de Forethought3.9x“In just 11 months, they automated 316,000 ticket actions for $90,000 at a 3.9x ROI.”Fetch usa Forethought. Otro cliente de Forethought40 roles“The North American go-to-market team has used it across more than 40 roles”Yotpo usa Alex. Mismo sector: MarTech