1,100,000
“the number of conversations via WhatsApp grew to over 1,100,000”
Tal como se publicó en cognigy.com. Capturado por usedby el 8 oct 2026.
Qué pasó
AEGEA, a Brazilian sanitation company, uses Cognigy.AI to run an AI Agent on WhatsApp that handles first-level customer service such as routing inquiries, bill payments, reconnections and outage information, and escalates complex queries to human representatives. It also deployed a temporary AI Agent during regional floods so residents could retrieve water bills.
Resumen escrito por usedby a partir de la página de origen, en inglés. Las cifras son de Cognigy y de Aegea, no nuestras.
- 87%“This shift resulted in an 87% retention rate for WhatsApp contacts, reducing the volume of traditional voice-based inquiries.”
- 130,000“Over 130,000 water bills were successfully retrieved over AI, enabling fast delivery of aid packages.”
- 540,000“Furthermore, the AI Agent managed over 540,000 interactions, providing continuous service despite the sevice center not being able to operate at all.”
- six hours“In just six hours, AEGEA, in partnership with GBPA, deployed a temporary Cognigy AI Agent on WhatsApp.”
During peak months, the number of conversations via WhatsApp grew to over 1,100,000, showcasing the increased engagement with the self-service solution.
With Cognigy.AI we were able to deploy a Chatbot to assist users in Rio Grande do Sul in just six hours.
Lo que dice la historia, y lo que verificamos
Comparamos la historia con su página en línea el 8 oct 2026.
- La cifra: 1,100,000VerificadoImpresa palabra por palabra en la página, cerca del nombre de Aegea.
- El pasaje citado arribaVerificadoCopiado palabra por palabra de la página, cerca del nombre de Aegea.
- Aegea usa CognigyVerificadoLínea de nivel Confirmado. Última verificación entre todas las fuentes: 8 oct 2026.
- El resultado en síNo verificadoLo citamos; no lo medimos.
Más historias
Misma empresa, misma herramienta o mismo sector.
