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Herramientas, empresas

Cómo usa Alex and Ani Kustomer

Tal como se publicó en kustomer.com. Verificado por usedby el 9 oct 2026.

Qué pasó

ALEX AND ANI, a jewelry maker and retailer, replaced a patchwork of separate call, email, reporting and softphone tools and manual workarounds with Kustomer as a single customer support system. Agents get one customer profile with all interactions, and management uses built-in reporting.

Resumen escrito por usedby a partir de la página de origen, en inglés. Las cifras son de Kustomer y de Alex and Ani, no nuestras.

Now that the team can see all customer communication in Kustomer, they expect to resolve customer issues faster. Features like a single customer profile and tagging orders make agents’ lives easier, and they can also identify unusual behavior patterns, making it simpler to get to the root cause faster and better serve the customer.

De la página. kustomer.com

We requested demos from various platforms, but Kustomer stood out because it was everything I had envisioned in a customer engagement tool

Kathryn Syzmanski, Senior Manager of Customer Experience, Alex and Ani. Fuente

Lo que dice la historia, y lo que verificamos

Lo que comparamos con la página.

  • El pasaje citado arribaVerificadoCopiado palabra por palabra de la página, cerca del nombre de Alex and Ani.
  • Alex and Ani usa KustomerVerificadoLínea de nivel Confirmado.
  • El resultado en síNo verificadoLo citamos; no lo medimos.

Misma empresa, misma herramienta o mismo sector.

$3 to $4“a significant reduction of $3 to $4 for every cost per contact”Bulletproof usa Kustomer. Otro cliente de Kustomer€50,000“reallocated more than €50,000 that would otherwise have gone to outside production”Bonjour usa Runway. Mismo sector: Moda y Ropa7.4X“7.4X ROI achieved on Smart Recommender”ECCO usa Insider One. Mismo sector: Moda y Ropa