54 seconds
“Our average time to an agent is 54 seconds.”
Tal como se publicó en crescendo.ai. Capturado por usedby el 7 oct 2026.
Qué pasó
Cuyana uses Crescendo's AI Email and Voice Assistants, together with human associates, to handle customer inquiries such as order status, returns, and exchanges. Complex issues are passed to associates with summaries of customer history and order context.
Resumen escrito por usedby a partir de la página de origen, en inglés. Las cifras son de Crescendo y de Cuyana, no nuestras.
- mid-80s“Since partnering with Crescendo, customer satisfaction has remained steady in the mid-80s, reflecting the same level of quality and care that defines Cuyana’s products.”
“Our average time to an agent is 54 seconds. Before, customers waited up to two days. Now they’re connected almost instantly, followed by quick questions to understand their issue and get it resolved in minutes.”
The support quality we get from Crescendo is phenomenal. It matches the quality we aim for with our products—from the ease of their custom approach and tracking templates to the intuitiveness of their dashboards.
Our average time to an agent is 54 seconds. Before, customers waited up to two days. Now they’re connected almost instantly, followed by quick questions to understand their issue and get it resolved in minutes.
Lo que dice la historia, y lo que verificamos
Comparamos la historia con su página en línea el 7 oct 2026.
- La cifra: 54 secondsVerificadoImpresa palabra por palabra en la página, cerca del nombre de Cuyana.
- El pasaje citado arribaVerificadoCopiado palabra por palabra de la página, cerca del nombre de Cuyana.
- Cuyana usa CrescendoVerificadoLínea de nivel Confirmado. Última verificación entre todas las fuentes: 7 oct 2026.
- El resultado en síNo verificadoLo citamos; no lo medimos.
Más historias
Misma empresa, misma herramienta o mismo sector.
