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Herramientas, empresas

Cómo usa Dr. Bronner's Gorgias

$100,000

“$100,000 saved per year by switching from Salesforce to Gorgias”

Tal como se publicó en gorgias.com, octubre de 2024. Capturado por usedby el 8 oct 2026.

Qué pasó

Dr. Bronner's replaced Salesforce Service Cloud with Gorgias for customer support, using AI Agent, Flows, a Help Center and integrations with Shopify and Loop Returns to automate routine inquiries such as order status and returns. Voice and SMS were later added to the same platform.

Resumen escrito por usedby a partir de la página de origen, en inglés. Las cifras son de Gorgias y de Dr. Bronner's, no nuestras.

  • 45%“45% of all customer service inquiries automated after only 2 months.”
  • 11%“11% improved customer satisfaction score after migrating platforms by freeing up time for more loyalty-building conversations and personalized interactions.”
  • $13,585“In the past six months, Dr. Bronner’s has saved $13,585 (the equivalent of nearly twenty days' worth of work for their team) by automating 45% of inquiries.”
  • 3+ days“3+ days per month in team time-savings by handling routine inquiries efficiently, allowing the team to focus on personalized and complex customer engagements.”

Dr. Bronner's replaced Salesforce Service Cloud with Gorgias and cut about $100,000 a year in licensing and developer costs.

De la página. gorgias.com, capturada el 8 oct 2026

By automating 45% of interactions, our agents can now focus on backend operations, process improvements, and engaging in deeper conversations with our customers.

Emily McEnany, Senior CX Manager, Dr. Bronner's. Fuente, capturada el 8 oct 2026

We had to make our tools work for us, not against us. Gorgias was a huge opportunity, and we decided to jump in headfirst. Within the first 30 days, we were able to automate 30% of customer interactions and are now up to 45%.

Emily McEnany, Senior CX Manager at Dr. Bronner’s, Dr. Bronner's. Fuente, capturada el 8 oct 2026

Lo que dice la historia, y lo que verificamos

Comparamos la historia con su página en línea el 8 oct 2026.

  • La cifra: $100,000VerificadoImpresa palabra por palabra en la página, cerca del nombre de Dr. Bronner's.
  • El pasaje citado arribaVerificadoCopiado palabra por palabra de la página, cerca del nombre de Dr. Bronner's.
  • La fecha de publicaciónVerificadoLeída en los metadatos de la propia página, nunca adivinada.
  • Dr. Bronner's usa GorgiasVerificadoLínea de nivel Confirmado. Última verificación entre todas las fuentes: 8 oct 2026.
  • El resultado en síNo verificadoLo citamos; no lo medimos.

Misma empresa, misma herramienta o mismo sector.

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