600 man hours
“Since most caller issues were solved without needing to transfer the call, 600 man hours were saved.”
Tal como se publicó en retellai.com. Verificado por usedby el 9 oct 2026.
Qué pasó
Everise piloted Retell AI voice agents in its internal global IT service desk to replace a legacy IVR. The agents identify callers through Workday, recognize their intent, check and create tickets in ServiceNow, and resolve issues without transferring to a human agent where possible.
Resumen escrito por usedby a partir de la página de origen, en inglés. Las cifras son de Retell AI y de Everise, no nuestras.
- 65%“The bot solved 65% of caller issues without needing to transfer the call to a human agent for further assistance.”
- 5-6 minutes to zero“*call wait time reduced from 5-6 minutes to zero”
The bot solved 65% of caller issues without needing to transfer the call to a human agent for further assistance.
We were able to contain 65% of voice calls with the bot, which previously would have been directly gone to a manual agent for resolution.
Lo que dice la historia, y lo que verificamos
Lo que comparamos con la página.
- La cifra: 600 man hoursVerificadoImpresa palabra por palabra en la página, cerca del nombre de Everise.
- El pasaje citado arribaVerificadoCopiado palabra por palabra de la página, cerca del nombre de Everise.
- Everise usa Retell AIVerificadoLínea de nivel Confirmado.
- El resultado en síNo verificadoLo citamos; no lo medimos.
Más historias
Misma empresa, misma herramienta o mismo sector.
