25%
“25% in time savings by eliminating unnecessary steps.”
Tal como se publicó en kustomer.com. Verificado por usedby el 9 oct 2026.
Qué pasó
Everlane, a sustainable fashion brand, moved its customer experience operations from Zendesk to Kustomer for live chat and email support, using the customer Timeline integrated with its order management system, a Knowledge Base, AI-driven live chat automation, and Tasks for escalated requests and manual workflows.
Resumen escrito por usedby a partir de la página de origen, en inglés. Las cifras son de Kustomer y de Everlane, no nuestras.
- 4X“Everlane has measured a 4X increase in live service deflection by adding AI to its self-service approach.”
Everlane is also leveraging AI from Kustomer to automate its live chat service and remove the more simplistic and straight forward customer inquiries from requiring live agent support. In fact, Everlane has measured a 4X increase in live service deflection by adding AI to its self-service approach.
Our agents love Kustomer,” Julison shares. “The view of the customer is much more holistic thanks to the Kustomer Timeline.
Lo que dice la historia, y lo que verificamos
Lo que comparamos con la página.
- La cifra: 25%VerificadoImpresa palabra por palabra en la página, cerca del nombre de Everlane.
- El pasaje citado arribaVerificadoCopiado palabra por palabra de la página, cerca del nombre de Everlane.
- Everlane usa KustomerVerificadoLínea de nivel Confirmado.
- El resultado en síNo verificadoLo citamos; no lo medimos.
Más historias
Misma empresa, misma herramienta o mismo sector.
