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Herramientas, empresas

Cómo usa Farfetch Talkdesk

40%

“Farfetch achieved 40% cost efficiencies—half directly attributed to Talkdesk.”

Tal como se publicó en talkdesk.com. Capturado por usedby el 4 oct 2026.

Qué pasó

Farfetch uses Talkdesk CX Cloud, Talkdesk Copilot and Talkdesk Studio in its contact center for support and sales, with Talkdesk integrated with Salesforce. Copilot gives agents real-time tips during customer conversations, which helps new agents get up to speed.

Resumen escrito por usedby a partir de la página de origen, en inglés. Las cifras son de Talkdesk y de Farfetch, no nuestras.

  • 25%“↑ 25% Customer Satisfaction”
  • 50%“↓ Handling/resolution times > 50%”
  • 30%“The results speak volumes: a 30% workload increase with only a 12% payroll increase, showcasing significant productivity gains.”

Farfetch achieved 40% cost efficiencies—half directly attributed to Talkdesk.

De la página. talkdesk.com, capturada el 4 oct 2026

I’m a big advocate for using automation to enhance human capabilities. We have expanded our use of the AI and automation features within Talkdesk, such as Talkdesk Copilot. New agents can face a big learning curve during the first 30 days of a new job: Talkdesk Copilot offers agents real-time tips and information based on their conversation with a customer. It helps new agents feel more supported and keeps them motivated.

André Cavaco Leitão, Global Director, Workforce Optimization, Farfetch. Fuente, capturada el 4 oct 2026

Lo que dice la historia, y lo que verificamos

Comparamos la historia con su página en línea el 4 oct 2026.

  • La cifra: 40%VerificadoImpresa palabra por palabra en la página, cerca del nombre de Farfetch.
  • El pasaje citado arribaVerificadoCopiado palabra por palabra de la página, cerca del nombre de Farfetch.
  • Farfetch usa TalkdeskVerificadoLínea de nivel Confirmado. Última verificación entre todas las fuentes: 4 oct 2026.
  • El resultado en síNo verificadoLo citamos; no lo medimos.

Misma empresa, misma herramienta o mismo sector.

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