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3.9x

“In just 11 months, they automated 316,000 ticket actions for $90,000 at a 3.9x ROI.”

Tal como se publicó en forethought.ai. Capturado por usedby el 3 oct 2026.

Qué pasó

Fetch, a rewards app, uses Forethought Triage to predict ticket content and send automated email responses, and deployed Forethought Solve as an AI agent named Scout to answer common customer questions and gather customer information before a live agent steps in.

Resumen escrito por usedby a partir de la página de origen, en inglés. Las cifras son de Forethought y de Fetch, no nuestras.

  • 93%“Forethought was selected after testing 93% accurate—a full 28% more accurate than the other tested competitor.”

The Fetch team was impressed by Forethought’s accuracy score and their past experience with Forethought Triage. In just 11 months, they automated 316,000 ticket actions for $90,000 at a 3.9x ROI.

De la página. forethought.ai, capturada el 3 oct 2026

The thing that really blew my mind, and ultimately, the biggest reason we went with Forethought, was the very creative approach they’ve taken to create workflows.

Brian Johnson, VP of Support Operations, Fetch. Fuente, capturada el 3 oct 2026

Lo que dice la historia, y lo que verificamos

Comparamos la historia con su página en línea el 3 oct 2026.

  • La cifra: 3.9xVerificadoImpresa palabra por palabra en la página, cerca del nombre de Fetch.
  • El pasaje citado arribaVerificadoCopiado palabra por palabra de la página, cerca del nombre de Fetch.
  • Fetch usa ForethoughtVerificadoLínea de nivel Confirmado. Última verificación entre todas las fuentes: 5 oct 2026.
  • El resultado en síNo verificadoLo citamos; no lo medimos.

Misma empresa, misma herramienta o mismo sector.

+60%“Deflection now holds steady at +60% and it hasn’t dropped.”ActiveCampaign usa Forethought. Otro cliente de Forethought$76,000“deflection rates rose 28% with a savings of $76,000”Cotopaxi usa Forethought. Otro cliente de Forethought40 roles“The North American go-to-market team has used it across more than 40 roles”Yotpo usa Alex. Mismo sector: MarTech