Cómo usa Gant Travel Talkdesk
80%
“80% of calls answered within 60 seconds”
Tal como se publicó en talkdesk.com. Verificado por usedby el 9 oct 2026.
Qué pasó
Gant Travel, a business travel management firm, uses Talkdesk to support travelers around the clock with a globally distributed agent workforce. It uses intelligent prioritization to route travelers in motion to high-priority queues, SMS deflection, and Salesforce-linked traveler data so agents can greet callers with personalized context.
Resumen escrito por usedby a partir de la página de origen, en inglés. Las cifras son de Talkdesk y de Gant Travel, no nuestras.
- 30 points“↑ NPS increased by 30 points”
Intelligent prioritization automatically recognizes travelers in motion and routes them to high-priority queues, ensuring rapid response during disruptions like snowstorms or flight delays.
We answer the phone with, ‘Thanks for calling Gant Travel. Am I speaking with Alex today? Great—looks like you’re traveling to San Francisco next week. How can I help?’ That level of familiarity has changed the whole dynamic—it makes a real difference in calming customers during stressful travel moments and resolving their needs quickly.
Lo que dice la historia, y lo que verificamos
Lo que comparamos con la página.
- La cifra: 80%VerificadoImpresa palabra por palabra en la página, cerca del nombre de Gant Travel.
- El pasaje citado arribaVerificadoCopiado palabra por palabra de la página, cerca del nombre de Gant Travel.
- Gant Travel usa TalkdeskVerificadoLínea de nivel Confirmado.
- El resultado en síNo verificadoLo citamos; no lo medimos.
Más historias
Misma empresa, misma herramienta o mismo sector.
