50+
“A growing network of 50+ AI agents is deployed across Helen’s app, customer portal and website.”
Tal como se publicó en cognigy.com. Capturado por usedby el 8 oct 2026.
Qué pasó
Helen uses Cognigy to run a network of AI agents across its app, customer portal and website, making AI the main entry point for written customer service. The agents answer questions, direct customers to self-service journeys, and complete tasks such as moving an energy contract to a new address, with escalation to service teams when needed.
Resumen escrito por usedby a partir de la página de origen, en inglés. Las cifras son de Cognigy y de Helen, no nuestras.
- 4.7“Solution agents mark a key advancement, with the relocation agent achieving a CES score of 4.7 and a 100% resolution rate, demonstrating end-to-end process automation.”
- 80%“The solution delivers high-quality interactions at scale, with over 80% positive customer feedback.”
Helen has established a fully agentic AI customer experience within a year, transforming digital interactions across channels. AI agents now act as the central entry point for written customer service, providing consistent guidance, reducing friction, and enabling efficient self-service.
Starting from scratch gave us the opportunity to design an AI-first experience, where digital service begins with AI, not as an add-on.
Lo que dice la historia, y lo que verificamos
Comparamos la historia con su página en línea el 8 oct 2026.
- La cifra: 50+VerificadoImpresa palabra por palabra en la página, cerca del nombre de Helen.
- El pasaje citado arribaVerificadoCopiado palabra por palabra de la página, cerca del nombre de Helen.
- Helen usa CognigyVerificadoLínea de nivel Confirmado. Última verificación entre todas las fuentes: 8 oct 2026.
- El resultado en síNo verificadoLo citamos; no lo medimos.
Más historias
Misma empresa, misma herramienta o mismo sector.
