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Herramientas, empresas

Cómo usa Henkel Cognigy

68%

“Henkel experiences a 68% acceleration in consumer research through AI Agent analytics.”

Tal como se publicó en cognigy.com. Capturado por usedby el 2 oct 2026.

Qué pasó

Henkel Consumer Brands runs AI Agents on Cognigy's platform across its brands, countries and messaging channels. The agents act as product advisors and consumer assistants, for example for adhesives, stain removal and hair care, and also provide consumer insights.

Resumen escrito por usedby a partir de la página de origen, en inglés. Las cifras son de Cognigy y de Henkel, no nuestras.

  • 25“Henkel Consumer Brands now operates 25 Agentic AI Agents across 11 countries and 7 channels, serving over 3 million users and handling more than 5 million consumer interactions annually.”
  • 3 million“serving over 3 million users and handling more than 5 million consumer interactions annually.”
  • 5 million“handling more than 5 million consumer interactions annually.”
  • 10“Over 10 Henkel brands are enhanced by these AI Agents, which deliver consistent, multilingual service.”

Henkel Consumer Brands now operates 25 Agentic AI Agents across 11 countries and 7 channels, serving over 3 million users and handling more than 5 million consumer interactions annually.

De la página. cognigy.com, capturada el 2 oct 2026

Cognigy.AI is flexible enough to cover various use cases while providing a common framework for global scaling and governance.

Christian Hohmann, Head of New Technologies (AI), Henkel. Fuente, capturada el 2 oct 2026

AI Agents are a real success for us. First: we help our beloved consumers. Second: we build a direct relationship with them. Third: we see a positive brand experience.

Christian Hohmann, Head of New Technologies (AI) & IT-Management, Henkel. Fuente, capturada el 2 oct 2026

Lo que dice la historia, y lo que verificamos

Comparamos la historia con su página en línea el 3 oct 2026.

  • La cifra: 68%VerificadoImpresa palabra por palabra en la página, cerca del nombre de Henkel.
  • El pasaje citado arribaVerificadoCopiado palabra por palabra de la página, cerca del nombre de Henkel.
  • Henkel usa CognigyVerificadoLínea de nivel Confirmado. Última verificación entre todas las fuentes: 8 oct 2026.
  • El resultado en síNo verificadoLo citamos; no lo medimos.

Misma empresa, misma herramienta o mismo sector.

1,100,000“the number of conversations via WhatsApp grew to over 1,100,000”Aegea usa Cognigy. Otro cliente de Cognigy19,000“19,000 unique users in the first two months after Go-live”Bayer usa Cognigy. Otro cliente de Cognigy80%“an 80% decrease in time spent finding answers”Bosch usa Cognigy. Otro cliente de Cognigy