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Herramientas, empresas

Cómo usa iFIT Health & Fitness Inc. Forethought

436 agent hours

“436 agent hours saved”

Tal como se publicó en forethought.ai. Capturado por usedby el 5 oct 2026.

Qué pasó

iFIT uses Forethought's Solve as the chat widget in its help center to resolve repetitive tickets, Triage to classify and route incoming tickets, Assist to surface knowledge articles and past cases to agents inside Salesforce, and Discover to find topics and workflows worth automating. The support team automated three workflows based on Discover's recommendations.

Resumen escrito por usedby a partir de la página de origen, en inglés. Las cifras son de Forethought y de iFIT Health & Fitness Inc., no nuestras.

  • 33%“Now, 33% of chats are deflected via the Solve widget.”
  • 82%“With 82% accuracy in predictions, Triage helps analyze tickets to route them to the right agent.”
  • 3,689“Additionally, thanks to Discover, iFIT has realized 3,689 deflections and 436 agent hours saved.”
  • +20,000“+20,000 instant chat resolutions”

Additionally, thanks to Discover, iFIT has realized 3,689 deflections and 436 agent hours saved.

De la página. forethought.ai, capturada el 5 oct 2026

Before Discover, we didn’t have a system in place to understand the top drivers on our member center. It was really difficult to understand why or if articles were deflecting chats and emails. Now with Discover, I can easily understand which topics are most common and missing from our knowledge articles, filling in the gaps. It’s so easy to use and having that data gives me confidence that I’m making the right decisions.

Dustin Auman, Operations Manager, iFIT Health & Fitness Inc.. Fuente, capturada el 5 oct 2026

Lo que dice la historia, y lo que verificamos

Comparamos la historia con su página en línea el 5 oct 2026.

  • La cifra: 436 agent hoursVerificadoImpresa palabra por palabra en la página, cerca del nombre de iFIT Health & Fitness Inc..
  • El pasaje citado arribaVerificadoCopiado palabra por palabra de la página, cerca del nombre de iFIT Health & Fitness Inc..
  • iFIT Health & Fitness Inc. usa ForethoughtVerificadoLínea de nivel Confirmado. Última verificación entre todas las fuentes: 5 oct 2026.
  • El resultado en síNo verificadoLo citamos; no lo medimos.

Misma empresa, misma herramienta o mismo sector.

+60%“Deflection now holds steady at +60% and it hasn’t dropped.”ActiveCampaign usa Forethought. Otro cliente de Forethought$76,000“deflection rates rose 28% with a savings of $76,000”Cotopaxi usa Forethought. Otro cliente de Forethought3.9x“In just 11 months, they automated 316,000 ticket actions for $90,000 at a 3.9x ROI.”Fetch usa Forethought. Otro cliente de Forethought