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Herramientas, empresas

Cómo usa Javvy Coffee Yuma

12 minutes

“Today, first response time holds steady at around 12 minutes.”

Tal como se publicó en yuma.ai, febrero de 2026. Capturado por usedby el 5 oct 2026.

Qué pasó

Javvy Coffee uses Yuma's AI agent, named Clara, as the front line of its ecommerce customer support, handling requests such as subscription cancellations and inquiries, returns, refunds, order cancellations and shipping status. Human agents only handle escalations and complex tickets.

Resumen escrito por usedby a partir de la página de origen, en inglés. Las cifras son de Yuma y de Javvy Coffee, no nuestras.

  • 70%“Yuma now handles 70% of all customer queries.”
  • 4 minutes“At certain points, the team has hit 4 minutes.”
  • 4 months“Yuma has saved Javvy the equivalent of 4 months of agent work time, with efficiency continuing to improve.”

Before Yuma, Javvy's first response time sat around 24 hours on a good day. During peak periods, it stretched to 36 or 48 hours. Once a backlog built up, digging out was painful.

De la página. yuma.ai, capturada el 5 oct 2026

Going into this holiday season versus last year's, I had the peace of mind knowing that no matter what, the inbox was going to be fine.

Shannon White, Head of CX, Javvy Coffee. Fuente, capturada el 5 oct 2026

Having our first response time and resolution time go down has been huge. We are staying steady at around 12 minutes. We can now make sure that our customers are consistently getting answers under just 15 minutes of asking a question.

Shannon White, Head of Customer Experience at Javvy Coffee, Javvy Coffee. Fuente, capturada el 5 oct 2026

Lo que dice la historia, y lo que verificamos

Comparamos la historia con su página en línea el 5 oct 2026.

  • La cifra: 12 minutesVerificadoImpresa palabra por palabra en la página, cerca del nombre de Javvy Coffee.
  • El pasaje citado arribaVerificadoCopiado palabra por palabra de la página, cerca del nombre de Javvy Coffee.
  • La fecha de publicaciónVerificadoLeída en los metadatos de la propia página, nunca adivinada.
  • Javvy Coffee usa YumaVerificadoLínea de nivel Confirmado. Última verificación entre todas las fuentes: 5 oct 2026.
  • El resultado en síNo verificadoLo citamos; no lo medimos.

Misma empresa, misma herramienta o mismo sector.

87%“The brand reports an 87% drop in average response times”Glossier usa Yuma. Otro cliente de Yuma90%“cut average resolution times by 90%”Finn usa Yuma. Otro cliente de Yuma79%“Since implementing Yuma AI, Petlibro has fully automated 79% of all support tickets.”Petlibro usa Yuma. Otro cliente de Yuma