20%
“MAINGAU achieved its goal of an additional 20% automation rate within a short period of time”
Tal como se publicó en parloa.com, mayo de 2026. Capturado por usedby el 3 oct 2026.
Qué pasó
MAINGAU replaced its rule-based voice and chat bots with Parloa's AI agents to handle customer service requests end-to-end, such as meter-reading submissions, installment adjustments, contract renewals and delivery status updates. The agents also give tariff advice and email suitable offers to customers.
Resumen escrito por usedby a partir de la página de origen, en inglés. Las cifras son de Parloa y de MAINGAU, no nuestras.
By replacing the previous system with Parloa’s AI agents, MAINGAU achieved its goal of an additional 20% automation rate within a short period of time.
This fits perfectly with MAINGAU's innovation strategy. As a modern energy company, we aim to adopt forward-looking technology early and lead the way, and Parloa lets us deliver dynamic, seamless conversations.
Through our previous automation solution, we had already built strong internal expertise as well as dedicated IT resources around customer service automation. We were able to leverage this experience for the project and, together with Parloa and logen.ai, develop a solution that is optimally tailored to our service processes while being able to continuously evolve.
Lo que dice la historia, y lo que verificamos
Comparamos la historia con su página en línea el 3 oct 2026.
- La cifra: 20%VerificadoImpresa palabra por palabra en la página, cerca del nombre de MAINGAU.
- El pasaje citado arribaVerificadoCopiado palabra por palabra de la página, cerca del nombre de MAINGAU.
- La fecha de publicaciónVerificadoLeída en los metadatos de la propia página, nunca adivinada.
- MAINGAU usa ParloaVerificadoLínea de nivel Confirmado. Última verificación entre todas las fuentes: 3 oct 2026.
- El resultado en síNo verificadoLo citamos; no lo medimos.
Más historias
Misma empresa, misma herramienta o mismo sector.
