Ir al contenido principal
usedby
Herramientas, empresas

Cómo usa Material Security Pylon

90%

Share of customers who prefer to receive support

Tal como se publicó en usepylon.com. Capturado por usedby el 8 oct 2026.

Qué pasó

Material Security's product support team uses Pylon as its ticketing platform, replacing a Slack-based support process. It handles customer support across Slack, Microsoft Teams, email and in-app chat, and integrates with Linear for bug tracking and escalation to engineering.

Resumen escrito por usedby a partir de la página de origen, en inglés. Las cifras son de Pylon y de Material Security, no nuestras.

Since adopting Pylon, Material Security has reduced resolution times, streamlined bug tracking through Linear, and gained access to deeper reporting and analytics.

De la página. usepylon.com, capturada el 8 oct 2026

After working extensively with industry standard big-box ticketing systems, it became glaringly obvious that a ticketing tool could be done better. I knew that I needed a tool that was highly flexible and customizable but didn't knew that a tool like that actually existed until I encountered Pylon.

Esther Disbot, Head of Product Support at Material Security, Material Security. Fuente, capturada el 8 oct 2026

Lo que dice la historia, y lo que verificamos

Comparamos la historia con su página en línea el 8 oct 2026.

  • La cifra: 90%VerificadoLa cifra está en la página; su etiqueta es redacción nuestra.
  • El pasaje citado arribaVerificadoCopiado palabra por palabra de la página, cerca del nombre de Material Security.
  • Material Security usa PylonVerificadoLínea de nivel Confirmado. Última verificación entre todas las fuentes: 8 oct 2026.
  • El resultado en síNo verificadoLo citamos; no lo medimos.

Misma empresa, misma herramienta o mismo sector.

2 weeks“Ada completed their migration in 2 weeks with zero disruption”Ada usa Pylon. Otro cliente de Pylon50 minutes to under 3.5 minutes“First response times have improved from 50 minutes to under 3.5 minutes for support issues”Coalesce usa Pylon. Otro cliente de Pylon99%“Ticket volume scaled 10x with 99% faster resolution time”CodeRabbit usa Pylon. Otro cliente de Pylon