99%
“In January of last year, their median first-response time stood at just over a day, but using Intercom, they have been able to reduce that to three minutes – a staggering 99% drop.”
Tal como se publicó en intercom.com. Capturado por usedby el 8 oct 2026.
Qué pasó
SMARTY, a UK mobile virtual network operator, uses Intercom as its real-time customer messaging and support platform. The team uses its inbox, workload management, bots, help center articles and conversation topics reporting to handle growing chat volume and analyze customer issues.
Resumen escrito por usedby a partir de la página de origen, en inglés. Las cifras son de Intercom y de SMARTY, no nuestras.
- 7,000“Bots: Gill’s team has saved 7,000 support team hours in the last year by empowering their customers to help themselves with Custom Bots and Resolution Bot.”
- 12%“Intercom’s Resolution Bot is now resolving 12% of our total chat volume.”
- 37,000“That amounts to 37,000 conversations a year, or 7,000 support team hours saved – which is amazing!”
- 56,000“the team now managing up to 56,000 chats a month during its busiest periods”
In January of last year, their median first-response time stood at just over a day, but using Intercom, they have been able to reduce that to three minutes – a staggering 99% drop.
Intercom is pivotal for us, it’s the one and only way that we’re able to talk to our customers in real time. It really helps us engage with them.
Lo que dice la historia, y lo que verificamos
Comparamos la historia con su página en línea el 8 oct 2026.
- La cifra: 99%VerificadoImpresa palabra por palabra en la página, cerca del nombre de SMARTY.
- El pasaje citado arribaVerificadoCopiado palabra por palabra de la página, cerca del nombre de SMARTY.
- SMARTY usa IntercomVerificadoLínea de nivel Confirmado. Última verificación entre todas las fuentes: 8 oct 2026.
- El resultado en síNo verificadoLo citamos; no lo medimos.
Más historias
Misma empresa, misma herramienta o mismo sector.
