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Herramientas, empresas

Cómo usa Stewart Crescendo

1 minute

“First response time dropped from 24-72 hours to 1 minute.”

Tal como se publicó en crescendo.ai. Capturado por usedby el 7 oct 2026.

Qué pasó

Stewart Golf uses Crescendo's AI assistant, named Stewie, to handle customer inquiries across chat and email for its UK and US markets, with escalation to human agents for nuanced cases. Crescendo's human agents cover weekends, and the AI is improved through automated QA and knowledge base updates.

Resumen escrito por usedby a partir de la página de origen, en inglés. Las cifras son de Crescendo y de Stewart, no nuestras.

  • 75%“Within a month of going live, Stewie was handling 75% of customer inquiries globally across chat and email.”
  • 24 seconds“When escalation is needed, time from Stewie to human agent is 24 seconds”
  • 100%“At last check, Stewart Golf scored 100% customer satisfaction for four weeks running, a first in Nathan’s six years on the job.”

Within a month of going live, Nathan says KPIs were moving in the right direction. Stewie was handling 75% of customer inquiries globally, first response time had dropped from 24-72 hours to one minute, and TrustPilot scores were climbing

De la página. crescendo.ai, capturada el 7 oct 2026

It's the first time since I've been in this role, six years now, that we scored 100% customer satisfaction four weeks in a row.

Nathan Hooper, Head of Customer Experience, Stewart. Fuente, capturada el 7 oct 2026

Lo que dice la historia, y lo que verificamos

Comparamos la historia con su página en línea el 7 oct 2026.

  • La cifra: 1 minuteVerificadoImpresa palabra por palabra en la página, cerca del nombre de Stewart.
  • El pasaje citado arribaVerificadoCopiado palabra por palabra de la página, cerca del nombre de Stewart.
  • Stewart usa CrescendoVerificadoLínea de nivel Confirmado. Última verificación entre todas las fuentes: 7 oct 2026.
  • El resultado en síNo verificadoLo citamos; no lo medimos.

Misma empresa, misma herramienta o mismo sector.

54 seconds“Our average time to an agent is 54 seconds.”Cuyana usa Crescendo. Otro cliente de Crescendo30 seconds“Human time-to-answer fell steadily during the ramp, now consistently holding under 30 seconds.”EVPassport usa Crescendo. Otro cliente de Crescendo50%“AI handled about 50% of all email inquiries”Kiki Milk usa Crescendo. Otro cliente de Crescendo