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Herramientas, empresas

Cómo usa Waste Connections Yellow.ai

~$4M

“While Saving ~$4M Annually”

Tal como se publicó en yellow.ai, abril de 2023. Capturado por usedby el 8 oct 2026.

Qué pasó

Waste Connections uses Yellow.ai's AI agent, Trina, across voice and digital channels to handle routine customer requests such as pickup scheduling, missed pickup reports, billing and payments. It provides multilingual support in English and French at all hours, transfers complex requests to live agents and collects service feedback.

Resumen escrito por usedby a partir de la página de origen, en inglés. Las cifras son de Yellow.ai y de Waste Connections, no nuestras.

  • 250K+“Automated Customer Service for 250K+ Users Every Month”

By automating routine customer interactions and providing multilingual 24/7 self-service, the organization improved customer experiences, reduced operational costs, and created a scalable support model capable of handling hundreds of thousands of customer interactions every month.

De la página. yellow.ai, capturada el 8 oct 2026

Our after-hours voice AI agent deployment with Yellow.ai has been very successful. Automation of routine queries has helped us save millions of dollars over the past year with high customer satisfaction.

Doug Mooneyham, Director, Operations Applications, Waste Connections. Fuente, capturada el 8 oct 2026

Yellow.ai has helped us accelerate our AI automation for some of our most important use cases. Our after-hours voicebot deployment with Yellow.ai has been very successful. Offering reliable customer support, the voice AI agent answers customers succinctly. Automation of routine queries has helped us save millions of dollars over the past year with high customer satisfaction.

Doug Mooneyham, Director, Operations Applications, Waste Connections. Fuente, capturada el 8 oct 2026

Lo que dice la historia, y lo que verificamos

Comparamos la historia con su página en línea el 8 oct 2026.

  • La cifra: ~$4MVerificadoImpresa palabra por palabra en la página, cerca del nombre de Waste Connections.
  • El pasaje citado arribaVerificadoCopiado palabra por palabra de la página, cerca del nombre de Waste Connections.
  • La fecha de publicaciónVerificadoLeída en los metadatos de la propia página, nunca adivinada.
  • Waste Connections usa Yellow.aiVerificadoLínea de nivel Confirmado. Última verificación entre todas las fuentes: 8 oct 2026.
  • El resultado en síNo verificadoLo citamos; no lo medimos.

Misma empresa, misma herramienta o mismo sector.

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