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Un outil, une entreprise

Comment iFIT Health & Fitness Inc. utilise Forethought

436 agent hours

“436 agent hours saved”

Tel que publié sur forethought.ai. Capturé par usedby le 5 oct. 2026.

Ce qui s’est passé

iFIT uses Forethought's Solve as the chat widget in its help center to resolve repetitive tickets, Triage to classify and route incoming tickets, Assist to surface knowledge articles and past cases to agents inside Salesforce, and Discover to find topics and workflows worth automating. The support team automated three workflows based on Discover's recommendations.

Résumé rédigé par usedby à partir de la page source, en anglais. Les chiffres sont ceux de Forethought et de iFIT Health & Fitness Inc., pas les nôtres.

  • 33%“Now, 33% of chats are deflected via the Solve widget.”
  • 82%“With 82% accuracy in predictions, Triage helps analyze tickets to route them to the right agent.”
  • 3,689“Additionally, thanks to Discover, iFIT has realized 3,689 deflections and 436 agent hours saved.”
  • +20,000“+20,000 instant chat resolutions”

Additionally, thanks to Discover, iFIT has realized 3,689 deflections and 436 agent hours saved.

Extrait de la page. forethought.ai, capturée le 5 oct. 2026

Before Discover, we didn’t have a system in place to understand the top drivers on our member center. It was really difficult to understand why or if articles were deflecting chats and emails. Now with Discover, I can easily understand which topics are most common and missing from our knowledge articles, filling in the gaps. It’s so easy to use and having that data gives me confidence that I’m making the right decisions.

Dustin Auman, Operations Manager, iFIT Health & Fitness Inc.. Source, capturée le 5 oct. 2026

Ce que dit le témoignage, et ce que nous avons vérifié

Nous avons comparé le témoignage à sa page en ligne le 5 oct. 2026.

  • Le chiffre : 436 agent hoursVérifiéImprimé mot pour mot sur la page, près du nom de iFIT Health & Fitness Inc..
  • L’extrait cité plus hautVérifiéCopié mot pour mot depuis la page, près du nom de iFIT Health & Fitness Inc..
  • iFIT Health & Fitness Inc. utilise ForethoughtVérifiéLigne de niveau Confirmé. Dernière vérification, toutes sources confondues : 5 oct. 2026.
  • Le résultat lui-mêmeNon vérifiéNous le citons ; nous ne l’avons pas mesuré.

Même entreprise, même outil ou même secteur.

+60%“Deflection now holds steady at +60% and it hasn’t dropped.”ActiveCampaign utilise Forethought. Un autre client de Forethought$76,000“deflection rates rose 28% with a savings of $76,000”Cotopaxi utilise Forethought. Un autre client de Forethought3.9x“In just 11 months, they automated 316,000 ticket actions for $90,000 at a 3.9x ROI.”Fetch utilise Forethought. Un autre client de Forethought