O caso de uso: como Clove implanta Yuma
Clove, a footwear and apparel brand for healthcare professionals, uses Yuma AI to automate customer support tickets such as shipment status, returns and exchanges, product issues, and order cancellations. It lets the team scale support up and down with volume without immediate extra hiring.
Outros resultados informados
Números publicados no estudo de caso de Yuma. Eles não são medidos de forma independente pelo usedby.
Clove has achieved 70% automation of its total monthly ticket volume in just 3 months since implementing Yuma, making it one of the fastest companies to reach near 50% automation.
Before AI, what used to be an average wait of over 1 day (during peak volume times) has now been cut down to 3 minutes with Yuma.
Clove has quickly achieved a significant 3x ROI with Yuma, which highlights the substantial benefits of adopting AI today.
Clove is saving at least 60 hours a month by integrating Yuma into their CX, and that’s just after 3 months.
Nas palavras do cliente
We were very intentional about this from day one. We made it clear that there’s no AI vs human at Clove - we are all one team.It's refreshing to have a partner that's just really trying to make our experience with the product as successful as possible.One of the biggest challenges with managing a CX team is scaling up and down based on volume spikes and seasonality. Being able to use Yuma whenever we need the flexibility is a huge benefit for us.Usuários de Yuma no setor Moda e vestuário
Empresas do mesmo setor, com evidências públicas.
Ver todos os clientes de Yuma
Ir direto à fonte
Com base no estudo de caso publicado por Yuma. Verificamos as evidências públicas; os resultados são informados pelo fornecedor.
yuma.ai- Fonte publicada em
- 30 de mai. de 2025
- Última verificação
- 5 de out. de 2026
Abrir a captura da fonte O que o estudo de caso afirma e o que verificamos
O que comparamos com a página.
- O número: 25%Verificado
Impresso palavra por palavra na página, perto do nome de Clove.
- O trecho citado acimaVerificado
Copiado palavra por palavra da página, perto do nome de Clove.
- A data de publicaçãoVerificado
Lida nos próprios metadados da página, nunca adivinhada.
- Clove usa YumaVerificado
Linha de nível Confirmado.
- O resultado em siNão verificado
Nós o citamos; não o medimos.
Clove has achieved 70% automation of its total monthly ticket volume in just 3 months since implementing Yuma, making it one of the fastest companies to reach near 50% automation.