The use case: how ABS-CBN deploys New Relic
ABS-CBN uses New Relic as a consolidated monitoring and alerting platform across its applications and infrastructure on Azure, AWS and Akamai. It also runs synthetic tests on critical streaming services and integrates alerts with its incident management platforms to detect and resolve issues proactively.
More reported results
Figures published in New Relic’s case study. They are not independently measured by usedby.
Availability has also improved, standing at 98%-99.5% uptime depending on the property.
With New Relic monitoring and alerting and our defined Incident Management Process, we can quickly mobilise the team in less than 15 minutes.
In the customer’s words
New Relic’s key strength is having a consolidated dashboard for monitoring and alerting. There is full collaboration between the Dev and Operations teams during incidents, as we have a single tool to check and monitor any alerts so we can quickly investigate and resolve issues. Thanks to New Relic, we can easily identify if an issue is with the application or infrastructure layer.New Relic users in Media & Publishing
Companies in the same sector, with public evidence.
Grupo VocentoConfirmed
InformaConfirmed
News UKConfirmed
Seven West MediaConfirmed
Southern Cross AustereoConfirmedGo straight to the source
Based on New Relic’s published case study. We check the public evidence; the results are reported by the vendor.
newrelic.com- Last checked
- Nov 12, 2026
Open source capture What the story claims, and what we checked
What we compared with the page.
- The figure: 1-2 hoursChecked
Printed word for word on the page, near the name of ABS-CBN.
- The passage quoted aboveChecked
Copied word for word from the page, near the name of ABS-CBN.
- ABS-CBN uses New RelicChecked
Confirmed line.
- The result itselfNot checked
We quote it; we did not measure it.
As a result, MTTR (mean time to resolution) has been hugely reduced. Instead of taking an average of 4-8 hours or even days to resolve an issue, it now takes no more than 1-2 hours.