How Ammex uses Atomicwork
five minutes
“All of that in about five minutes.”
As published on atomicwork.com. Captured by usedby on Oct 7, 2026.
What happened
Ammex replaced Jira Service Management with Atomicwork as its service management platform, running inside Microsoft Teams. The IT help desk uses it to deflect FAQs and to automate approval-based requests such as offboarding, and teams like HR, logistics and finance also handle their requests through it.
Summary written by usedby from the source page, in English. The figures are those of Atomicwork and Ammex, not ours.
- 20% to 65%“Deflection rates climbed from 20% to 65%, with a target of 80% through continued documentation refinement.”
- two months“their IT help desk fully operational on Atomicwork within two months”
- 25 use cases“the team had a shortlist of 25 use cases”
All of that in about five minutes.
Approval and execution of tasks can be completed in less than a minute.
The ROI on deploying Atom across our teams has been incredible. Unlike Jira, Atom allowed us to maintain our IT service team without adding a single headcount in six months. It handles simple queries that used to interrupt our Finance team, and it provides our CEO with real-time updates on shipments and orders - questions that would normally require a phone call or an email or a meeting, disrupting someone’s day
What the story claims, and what we checked
We compared the story with its live page on Oct 7, 2026.
- The figure: five minutesCheckedPrinted word for word on the page, near the name of Ammex.
- The passage quoted aboveCheckedCopied word for word from the page, near the name of Ammex.
- Ammex uses AtomicworkCheckedConfirmed line. Latest check across sources: Oct 7, 2026.
- The result itselfNot checkedWe quote it; we did not measure it.
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