The use case: how Delta Defense deploys Sigma
Delta Defense's contact center replaced hand-assembled spreadsheet reporting with a single governed, near real-time scorecard in Sigma. The scorecard covers call volume, workforce planning, cancellations, membership additions and queue movement, and is used by people from agents up to executives.
More reported results
Figures published in Sigma’s case study. They are not independently measured by usedby.
Ware estimates losing the scorecard would cost leaders five to ten times as much time chasing numbers
she stood up the scorecard in roughly two weeks
roughly ninety percent of reporting assembled by hand
In the customer’s words
I've had a vision for a long time, and it's really to get beyond the regurgitation of information. What I call insight is the ability to turn that into something that you can act on. I don't need my business users to have to be analysts.Other companies using Sigma
Customers across industries, with public evidence.
AffirmConfirmed
Armstrong Transport GroupConfirmed
BiltConfirmed
ClayConfirmed
Conagra BrandsConfirmedGo straight to the source
Based on Sigma’s published case study. We check the public evidence; the results are reported by the vendor.
sigmacomputing.com- Source published
- Sep 9, 2026
- Last checked
- Nov 14, 2026
Open source capture What the story claims, and what we checked
What we compared with the page.
- The figure: 190 peopleChecked
Printed word for word on the page, near the name of Delta Defense.
- The passage quoted aboveChecked
Copied word for word from the page, near the name of Delta Defense.
- The publication dateChecked
Read from the page’s own metadata, never guessed.
- Delta Defense uses SigmaChecked
Confirmed line.
- The result itselfNot checked
We quote it; we did not measure it.
Adoption was immediate: after a January proof of concept, about 190 people were active by early February, averaging close to 100 visits each, checking metrics throughout the day.